Procuring and implementing the right IT Service Management tool for your organisation requires a significant outlay in terms of time and money.
A poorly managed ITSM implementation can result in unexpected costs, delays and unsatisfactory return on investment. Adequate planning is therefore imperative to realize the full benefits of your newly acquired IT Service Management tool.
This research paper “highlights key best practices for I&O leaders to support a successful ITSM implementation. The research covers three areas: people, process and the implementation.”
1 Gartner, How to Successfully Implement Your ITSM Tool, Mark Cleary, Rich Doheny, Mark Ray, 19 February 2019
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