As a browser-based application, vFire can be accessed from dedicated web-based front-end interfaces. This means that our users do not need to install any special client software. All you need is the URL to access your vFire application. Simple!

Why spend time and resources solving Incidents as they occur when you can zap Problems at the root? With vFire, you can automatically generate problems and link these to entities that caused the problem, set up rules to automatically log calls, simulate outages to show possible impact to business, and much more. The result? Fewer calls logged, fewer outages and a more cost-effective, productive Service Desk.

A lack of visibility and control over your software usage and expenditure can pose some serious risks to your organization. We’re talking duplicates, security threats, non-compliance with software licensing agreements and, quite simply, a lot of money down the drain. vFire’s highly configurable, industry-leading process workflow engine allows you to automate underlying SAM processes, such as inventory control, order initiations for stock thresholds and notifications of contract expiry.

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