Alemba - vFire - Self-service Customer Portal

Self-service Customer Portal

ITIL process

At Alemba we understand that effective communication between the IT Department and its end users is essential to the success of any organization. Designed with user engagement in mind, vFire Customer Portal offers a modern, attractive interface that is highly intuitive.

Business benefits:

  • Effective communication between Service Desk and customer base
  • Efficient cost and resource management
  • Improved customer satisfaction
  • Fewer calls, improving the efficiency of the Service Desk
  • Fewer logged Incidents by promotion of Knowledge Bank articles.
Self-service Customer Portal in vFire has PinkVERIFY™ accreditation

vFire provides:

  • self-service logging for your customers.
  • a Knowledge Bank, making it easier to find solutions to known issues
  • a recognizable and intuitive Shopping Cart function
  • Service Desk performance statistics with customer friendly dashboards
  • review of Major Incidents affecting the customer organization
  • up-to-date, relevant News Bulletins.
  • the ability to personalize vFire Portal to reflect corporate branding.
Shopping for IT services has never been easier

Shopping for IT services has never been easier As part of your Service Lifecycle Management, publish your services in a catalog which can be accessed by users.