At Alemba we understand that effective communication between the IT Department and its end users is essential to the success of any organization. Designed with user engagement in mind, vFire Customer Portal offers a modern, attractive interface that is highly intuitive.
- Effective communication between Service Desk and customer base
- Efficient cost and resource management
- Improved customer satisfaction
- Fewer calls, improving the efficiency of the Service Desk
- Fewer logged Incidents by promotion of Knowledge Bank articles.