Alemba - What's new in vFire 9.11?

What's new in vFire 9.11?

NEW FEATURES AND IMPROVEMENTS ARE BEING INTRODUCED ALL THE TIME TO MAKE VFIRE BETTER, FASTER AND EASIER TO USE.

We are pleased to announce the release of vFire 9.11. Our latest release is packed with great new features, including exciting enhancements to the vFire Nano interface.

Here are some of the new features:

Nano 9.11 Interface

Hey, good-looking – Nano gets a make-over

In this release, we have made numerous changes to the look and feel of the Nano interface, enhancing the user experience. Enhancements include:

  • Interface styling changes. We have improved the Nano user interface to be easier to use and more consistent.
  • Email attachments. It is now possible to attach files to outgoing emails in Nano.
  • Save and Cancel buttons always visible. Action buttons such as Save and Cancel are now always visible on details screens; analysts no longer need to scroll to find them. Also always visible are the Nano page header, menu, and more.
  • Themes. System Admins can choose from two color themes for the Nano page header, with options for a light background and a dark background.

A better Chat experience

Introducing Chat Manager. Managers can now see all active and inactive chat queues and analysts, and change their chat status if needed.

vFire Chat Manager screen

Visit the Alemba Online Help page for more details on configuring and using Chat.

Further enhancements include:

  • VMware vRO 7.3 is now supported for the integration connector.
  • The Active Directory Connector has been updated to allow mapping of the following fields from Active Directory: Other Telephone, Initials, Employee ID.
  • Service Actions have a new checkbox: Do not copy data between forms. Select to stop data being copied across submission forms when multiple quantities are ordered.
  • Attachments on outgoing emails are now recorded in the history of the call, request, or task from which the email was sent.

Want to find out more about the latest vFire 9.11 features? Watch our video or download the release notes!