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Groups:
First Line Third Line Service Desk
  1. Alemba Service Manager
  2. Home / My Items

Workload

35

Calls: Incident

12

Calls: Problem

4

Calls: Known Issue

3

Tasks: Change Request

5

Tasks: Hardware Request

6

Tasks: Service Request

5

Hot Topics

6

Call No. Process Call Information Logged Date
136 MI Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis in sapien diam. Sed ut nulla nec nibh elementum ullamcorper vitae at mi. Etiam at dolor pellentesque, accumsan risus ut, faucibus dolor. 01 January 2024
142 MI Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis in sapien diam. Sed ut nulla nec nibh elementum ullamcorper vitae at mi. Etiam at dolor pellentesque, accumsan risus ut, faucibus dolor. 02 February 2024
151 I Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis in sapien diam. Sed ut nulla nec nibh elementum ullamcorper vitae at mi. Etiam at dolor pellentesque, accumsan risus ut, faucibus dolor. 03 February 2024
160 MI Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis in sapien diam. Sed ut nulla nec nibh elementum ullamcorper vitae at mi. Etiam at dolor pellentesque, accumsan risus ut, faucibus dolor. 10 February 2024
167 P Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis in sapien diam. Sed ut nulla nec nibh elementum ullamcorper vitae at mi. Etiam at dolor pellentesque, accumsan risus ut, faucibus dolor. 19 February 2024
220 MI Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis in sapien diam. Sed ut nulla nec nibh elementum ullamcorper vitae at mi. Etiam at dolor pellentesque, accumsan risus ut, faucibus dolor. 22 February 2024

Outages

4

Service Name Outage Start Description
SAP Email Server 01 January 2024 Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis in sapien diam. Sed ut nulla nec nibh elementum ullamcorper vitae at mi. Etiam at dolor pellentesque, accumsan risus ut, faucibus dolor.
SAP Email Server 01 January 2024 Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis in sapien diam. Sed ut nulla nec nibh elementum ullamcorper vitae at mi. Etiam at dolor pellentesque, accumsan risus ut, faucibus dolor.
SAP Email Server 01 January 2024 Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis in sapien diam. Sed ut nulla nec nibh elementum ullamcorper vitae at mi. Etiam at dolor pellentesque, accumsan risus ut, faucibus dolor.
SAP Email Server 01 January 2024 Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis in sapien diam. Sed ut nulla nec nibh elementum ullamcorper vitae at mi. Etiam at dolor pellentesque, accumsan risus ut, faucibus dolor.

Imminent SLAs

10

Resolve:
Triage:
Response:

Average Response Time - 28 days (Hrs)

1.243%

Average Response Time - 12 months (Hrs)

2.255%

Calls by priority

My Recent Activity

Filters:
Updated Viewed Created Closed
You updated call 138 Call Deferred : New

5 minutes ago

You closed call 147 Reason: Customer Cancelled

30 minutes ago

You updated call 97 Note added

35 minutes ago

You viewed call 96

36 minutes ago

Generic placeholder image
You viewed user Risa Pearson

38 minutes ago

You updated call 99 Call Deferred : Information required

45 minutes ago

You updated request 1287 Approval updated

16 hours ago

You logged new call 189

22 hours ago

You updated request 1131 Note added

2 days ago

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