Alemba Service Manager Accessibility Conformance Report: Hermes 10.6

(Based on VPAT® Version 2.4)

Name of Product/Version: Alemba Service Manager 10.6

Platform: Web

Date: February 2023

Contact Information: [email protected]

Notes: This report covers accessibility conformance for Alemba Service Manager. The Alemba Service Manager platform allows the use of four separate interfaces: ASM Core, Nano, Self Service Portal, and a script-free HTML only interface. These have been evaluated separately and are each listed in separate columns.

Evaluation Methods Used: Conformance to the listed accessibility standards has been evaluated by Alemba using a combination of analysis tools and manual testing with assistive technologies.

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/Guideline Included In Report
Web Content Accessibility Guidelines 2.0, at http://www.w3.org/TR/2008/REC-WCAG20-20081211/ Level A   –   Yes

Level AA   –   Yes

Level AAA   –   Yes
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018, at https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines Yes
EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe, at http://mandate376.standards.eu/standard Yes

Terms

The terms used in the Conformance Level information are defined as follows:

  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
  • Partially Supports: Some functionality of the product does not meet the criterion.
  • Does Not Support: The majority of product functionality does not meet the criterion.
  • Not Applicable: The criterion is not relevant to the product.
  • Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.0 Report

Tables 1 and 2 also document conformance with:

  • EN 301 549:  Chapter 9 – Web, Chapter 10 – Non-Web documents, Section 11.2.1- Non-Web Software (excluding closed functionality), and Section 11.2.2 – Non-Web Software (closed functionality).
  • Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Note: The rich text editor field allows users to copy and paste content from elsewhere on the web. This can in some cases introduce elements and attributes which are not accessibility friendly.

Table 1: Success Criteria, Level A

Criteria Conformance Level Remarks and Explanations
ASM Self-service Portal
1.1.1 Non-text Content (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.1 (Web)
  • 10.2.1 (non-web document)
  • 11.2.1.1 (Software)
  • 11.2.2.1 (Closed Functionality Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Alemba Service Manager Self-service Portal uses standard HTML and WAI-ARIA techniques for providing text equivalents of non-text elements. This includes the use of “alt” attributes for images and the use of “aria-label” attributes for other visual elements.

The Alemba Service Manager Core user interface allows the definition of an “alt” attribute for images added by users.

Some purely decorative elements that have no functional or informational purpose may not provide a text alternative.
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.2 (Web)
  • 10.2.2 (non-web document)
  • 11.2.1.2 (Software)
  • 11.2.2.2.1 and 11.2.2.2.2 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

 Alemba Service Manager does not include audio or video content.
1.2.2 Captions (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.3 (Web)
  • 10.2.3 (non-web document)
  • 11.2.1.3 (Software)
  • 11.2.2.3 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

 Alemba Service Manager does not use synchronized media.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.4 (Web)
  • 10.2.4 (non-web document)
  • 11.2.1.4 (Software)
  • 11.2.2.4 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

 Alemba Service Manager does not use synchronized media.
1.3.1 Info and Relationships (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.7 (Web)
  • 10.2.7 (non-web document)
  • 11.2.1.7 (Software)
  • 11.2.2.7 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Alemba Service Manager uses semantically-correct markup so that information, structure, and relationships can be understood independent of presentation.
1.3.2 Meaningful Sequence (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.8 (Web)
  • 10.2.8 (non-web document)
  • 11.2.1.8 (Software)
  • 11.2.2.8 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Alemba Service Manager generates semantically-correct markup to allow assistive technologies to interpret the meaning of content and controls.
1.3.3 Sensory Characteristics  (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.9 (Web)
  • 10.2.9 (non-web document)
  • 11.2.1.9 (Software)
  • 11.2.2.9 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Alemba Service Manager Self-service Portal does not depend solely on sensory characteristics such as shape, size, visual location, orientation, or sound to understand content.

For example, while labels and instructions display in close proximity to corresponding input elements, Alemba Service Manager also uses “for” attributes to ensure that those relationships are available to assistive technologies.
1.4.1 Use of Color (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.10 (Web)
  • 10.2.10 (non-web document)
  • 11.2.1.10 (Software)
  • 11.2.2.10 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Color is only used as a decorative or supplemental attribute of user interface elements. A textual representation is always used as the primary mechanism for conveying information.

Administrators may choose how to use color in user interfaces that they design with Alemba Service Manager.
1.4.2 Audio Control (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.11 (Web)
  • 10.2.11 (non-web document)
  • 11.2.1.11 (Software)
  • 11.2.2.11 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

 Alemba Service Manager does not include audio or video content.
2.1.1 Keyboard (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.15 (Web)
  • 10.2.15 (non-web document)
  • 11.2.1.15 (Software)
  • 11.2.2.15 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Alemba Service Manager is a web-based application that supports standard keyboard navigation and input functions (such as pressing [Tab] and [Shift + Tab] to move back and forth between interactive elements, pressing the arrow keys to move between list items, and pressing [Space] or [Enter] to make selections).
2.1.2 No Keyboard Trap (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.16 (Web)
  • 10.2.16 (non-web document)
  • 11.2.1.16 (Software)
  • 11.2.2.16 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Alemba Service Manager is a web-based application that supports standard keyboard navigation and ensures that keyboard users cannot be trapped in a subset of content.
2.2.1 Timing Adjustable (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.17 (Web)
  • 10.2.17 (non-web document)
  • 11.2.1.17 (Software)
  • 11.2.2.17 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Alemba Service Manager Self-service Portal has a session timeout alert to notify users when a session is about to end. Users may navigate via mouse or keyboard to read the message and choose to extend their session.
2.2.2 Pause, Stop, Hide (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.18 (Web)
  • 10.2.18 (non-web document)
  • 11.2.1.18 (Software)
  • 11.2.2.18 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

 Alemba Service Manager does not include moving, blinking, scrolling, or auto-updating information.
2.3.1 Three Flashes or Below Threshold (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.19 (Web)
  • 10.2.19 (non-web document)
  • 11.2.1.19 (Software)
  • 11.2.2.19 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

 Alemba Service Manager does not use flashing interface elements.
2.4.1 Bypass Blocks (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.20 (Web)
  • 10.2.20 (non-web document) – Does not apply
  • 11.2.1.20 (Software) – Does not apply
  • 11.2.2.20 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Supports

 A hidden link (available to assistive technologies) allows users to jump to the navigation or the main content of each page.
2.4.2 Page Titled (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.21 (Web)
  • 10.2.21 (non-web document)
  • 11.2.1.21 (Software) – Does not apply
  • 11.2.2.21 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Web pages within Alemba Service Manager have descriptive titles that indicate the topic or purpose of each page. In most cases these are also configurable by system administrators.
2.4.3 Focus Order (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.22 (Web)
  • 10.2.22 (non-web document)
  • 11.2.1.22 (Software)
  • 11.2.2.22 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Alemba Service Manager uses a logical tab order through interactive elements such as links and form controls.
2.4.4 Link Purpose (In Context) (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.23 (Web)
  • 10.2.23 (non-web document)
  • 11.2.1.23 (Software)
  • 11.2.2.23 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Alemba Service Manager uses descriptive text or WAI-ARIA techniques, such as “aria-label” attributes on table paging control icons, to identify the purpose of links. Administrators and users are able to add descriptive text to any links they create within ASM.
3.1.1 Language of Page (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.27 (Web)
  • 10.2.27 (non-web document)
  • 11.2.1.27 (Software)
  • 11.2.2.27 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Alemba Service Manager uses the language attribute on the HTML element to specify the default language of a page.
3.2.1 On Focus (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.29 (Web)
  • 10.2.29 (non-web document)
  • 11.2.1.29 (Software)
  • 11.2.2.29 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 When a component in Alemba Service Manager Self-service Portal receives focus, it does not initiate a change of context.
3.2.2 On Input (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.30 (Web)
  • 10.2.30 (non-web document)
  • 11.2.1.30 (Software)
  • 11.2.2.30 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Changing the setting of a control in the Alemba Service Manager user interface does not initiate a change of context.
3.3.1 Error Identification (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.33 (Web)
  • 10.2.33 (non-web document)
  • 11.2.1.33 (Software)
  • 11.2.2.33 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Alemba Service Manager displays an error message when required fields are not correctly filled and highlights the necessary fields. Required fields are also described semantically in the markup, allowing assistive technologies to recognise their required status.
3.3.2 Labels or Instructions (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.34 (Web)
  • 10.2.34 (non-web document)
  • 11.2.1.34 (Software)
  • 11.2.2.34 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Alemba Service Manager provides capabilities for specifying labels and instructions for user input components configured by administrators within Alemba Service Manager.

Alemba Service Manager uses standard HTML and WAI-ARIA attributes to associate labels and instructions to user interface elements.
4.1.1 Parsing (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.37 (Web)
  • 10.2.37 (non-web document)
  • 11.2.1.37 (Software)
  • 11.2.2.37 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Partially Supports

 Alemba Service Manager uses semantically-correct markup for all interface elements with the following exceptions:
  • The type field dropdown list items are missing a role attribute. This may be flagged as an error by automated accessibility testing tools. (AS-2838)
  • Linked items on resource review screens may contain duplicate IDs. This may be flagged as an error by automated accessibility testing tools. (AS-2839)
4.1.2 Name, Role, Value (Level A)

Also applies to:

EN 301 549 Criteria

  • 9.2.38 (Web)
  • 10.2.38 (non-web document)
  • 11.2.1.38 (Software)
  • 11.2.2.38 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Partially Supports

 Alemba Service Manager uses standard HTML and WAI-ARIA attributes to describe the identity, operation, and state of user interface elements to Assistive Technologies with the following exceptions:
  • Certain menus, popups and dialogs use non-active elements in the tab order and adds aria-hidden attributes to restrict focus to the element while the element is visible. Automated accessibility tests may flag this as an error, however it is required to improve the experience for keyboard users. (AS-2861)
  • Search fields have no accessible label when set to display as HTML select inputs in the designer screen settings. (AS-2862)

Table 2: Success Criteria, Level AA

Criteria Conformance Level Remarks and Explanations
ASM Self-service Portal
1.2.4 Captions (Live) (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.5 (Web)
  • 10.2.5 (non-web document)
  • 11.2.1.5 (Software)
  • 11.2.2.5 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

 Alemba Service Manager does not use synchronized media.
1.2.5 Audio Description (Prerecorded) (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.6 (Web)
  • 10.2.6 (non-web document)
  • 11.2.1.6 (Software)
  • 11.2.2.6 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

 Alemba Service Manager does not use synchronized media.
1.3.5 Identify Input Purpose (Level AA 2.1 only)

Also applies to:

EN 301 549 Criteria

  • 9.2.6 (Web)
  • 10.2.6 (non-web document)
  • 11.2.1.6 (Software)
  • 11.2.2.6 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Alemba Service Manager Self-service Portal in most cases uses semantically correct markup to identify the purpose of input controls.

Search controls use a custom autocomplete value to avoid unwanted autocomplete popups. This may be flagged by automated accssibility analysis tools as an error.
1.4.3 Contrast (Minimum) (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.12 (Web)
  • 10.2.12 (non-web document)
  • 11.2.1.12 (Software)
  • 11.2.2.12 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 The default visual presentation of text in Alemba Service Manager Self-service Portal provides sufficient contrast.

Administrators may configure custom color schemes for Alemba Service Manager Self-service Portal. Any web-supported color scheme may be selected, allowing for satisfactory contrast requirements.
1.4.4 Resize text (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.13 (Web)
  • 10.2.13 (non-web document)
  • 11.2.1.13 (Software)
  • 11.2.2.13 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Alemba Service Manager product user interfaces support standard zoom capabilities built into modern web browsers and operating systems. Text size is also configurable by system adminstrators.
1.4.5 Images of Text (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.14 (Web)
  • 10.2.14 (non-web document)
  • 11.2.1.14 (Software)
  • 11.2.2.14 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Alemba Service Manager does not use images of text by default. Users may choose to include images of text in entities that they create within Alemba Service Manager. In these cases users are able to set an “alt” attribute for any images added.
2.4.5 Multiple Ways (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.24 (Web)
  • 10.2.24 (non-web document) – Does not apply
  • 11.2.1.24 (Software) – Does not apply
  • 11.2.2.24 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Supports

 Alemba Service Manager provides multiple means for navigating the interfaces. Administrators are able to customise the navigation menus and toolbars throughout the application.
2.4.6 Headings and Labels (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.25 (Web)
  • 10.2.25 (non-web document)
  • 11.2.1.25 (Software)
  • 11.2.2.25 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Partially Supports

 Alemba Service Manager uses semantically-correct markup for all interface elements, including headings and labels with the following exceptions:
  • The table on the manage orders screen may contain duplicate input labels when multiple orders are present. (AS-2863)
  • The table on the delegation setup screen may have duplicate input labels when multiple delegates are present. (AS-2864)
Heading and label text in Alemba Service Manager’s user interfaces can be specified by system administrators. Alemba Service Manager provides capabilities for defining descriptive headings and labels.
2.4.7 Focus Visible (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.26 (Web)
  • 10.2.26 (non-web document)
  • 11.2.1.26 (Software)
  • 11.2.2.26 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Alemba Service Manager uses visual changes to elements to indicate the current position of focus.
3.1.2 Language of Parts (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.28 (Web)
  • 10.2.28 (non-web document)
  • 11.2.1.28 (Software) – Does not apply
  • 11.2.2.28 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 In Alemba Service Manager, the language of a page can be programmatically determined. The Self Service Portal also includes a localisation feature that allows end user to translate the page into their language of choice.
3.2.3 Consistent Navigation (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.31 (Web)
  • 10.2.31 (non-web document) – Does not apply
  • 11.2.1.31 (Software) – Does not apply
  • 11.2.2.31 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Supports

 Alemba Service Manager uses the same navigation mechanisms across pages.
3.2.4 Consistent Identification (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.32 (Web)
  • 10.2.32 (non-web document) – Does not apply
  • 11.2.1.32 (Software) – Does not apply
  • 11.2.2.32 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Supports

 The Alemba Service Manager user interfaces ensure consistent functionality and presentation across pages.
3.3.3 Error Suggestion (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.35 (Web)
  • 10.2.35 (non-web document)
  • 11.2.1.35 (Software)
  • 11.2.2.35 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Alemba Service Manager highlights required fields and displays an error message when forms are submitted without the necessary user input. System administrators may also choose to include supplemental text notifying users of required fields.
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)

Also applies to:

EN 301 549 Criteria

  • 9.2.36 (Web)
  • 10.2.36 (non-web document)
  • 11.2.1.36 (Software)
  • 11.2.2.36 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports

 Alemba Service Manager incorporates methods allowing users to review and confirm information prior to submission.

Table 3: Success Criteria, Level AAA

Criteria Conformance Level Remarks and Explanations
ASM Self-service Portal
1.2.6 Sign Language (Prerecorded) (Level AAA)

  • EN 301 549 Criteria – Does not apply

Not Applicable

 Alemba Service Manager does not use synchronized media.
1.2.7 Extended Audio Description (Prerecorded) (Level AAA)

  • EN 301 549 Criteria – Does not apply

Not Applicable

 Alemba Service Manager does not use synchronized media.
1.2.8 Media Alternative (Prerecorded) (Level AAA)

  • EN 301 549 Criteria – Does not apply

Not Applicable

 Alemba Service Manager does not use synchronized media.
1.2.9 Audio-only (Live) (Level AAA)

  • EN 301 549 Criteria – Does not apply

Not Applicable

 Alemba Service Manager does not use synchronized media.
1.3.6 Identify Purpose (Level AAA 2.1 only)

  • EN 301 549 Criteria – Does not apply

Supports

 Alemba Service Manager uses standard HTML and WAI-ARIA attributes to describe the identity, operation, and state of user interface elements to Assistive Technologies.
1.4.6 Contrast (Enhanced) (Level AAA)

  • EN 301 549 Criteria – Does not apply

Supports

 The visual presentation of text in Alemba Service Manager provides sufficient contrast.

Administrators may configure custom color schemes for Alemba Service Manager.

Any web-supported color scheme may be selected, allowing for satisfactory contrast requirements.
1.4.7 Low or No Background Audio (Level AAA)

  • EN 301 549 Criteria – Does not apply

Not Applicable

 Alemba Service Manager does not use synchronized media or audio by default.
1.4.8 Visual Presentation (Level AAA)

  • EN 301 549 Criteria – Does not apply

Partially Supports

 Administrators can configure color schemes for Alemba Service Manager, however there is currently no method allowing individual users to select their own color scheme.
1.4.9 Images of Text (No Exception) (Level AAA)

  • EN 301 549 Criteria – Does not apply

Supports

 Alemba Service Manager does not use images of text by default. Users may choose to include images of text in entities that they create within Alemba Service Manager. In these cases users are able to set an “alt” attribute for any images added.
2.1.3 Keyboard (No Exception) (Level AAA)

  • EN 301 549 Criteria – Does not apply

Supports

 Alemba Service Manager is a web-based application that supports standard keyboard navigation and input functions (such as pressing [Tab] and [Shift + Tab] to move back and forth between interactive elements, pressing the arrow keys to move between list items, and pressing [Space] or [Enter] to make selections).
2.2.3 No Timing (Level AAA)

  • EN 301 549 Criteria – Does not apply

Supports

 Alemba Service manager does not contain any elements where timing is an essential part of the event or activity.
2.2.4 Interruptions (Level AAA)

  • EN 301 549 Criteria – Does not apply

Supports

 Alemba Service Manager Self-service Portal does not include elements that automatically update, causing interruptions for the user.
2.2.5 Re-authenticating (Level AAA)

  • EN 301 549 Criteria – Does not apply

Does Not Support

 When a session times out in Alemba Service Manager any unsubmitted data is not saved.
2.2.6 Timeouts (Level AAA 2.1 only)

  • EN 301 549 Criteria – Does not apply

Supports

 Alemba Service Manager warns users when their session is about to expire.
2.3.2 Three Flashes (Level AAA)

  • EN 301 549 Criteria – Does not apply

Supports

 Alemba Service Manager does not use flashing interface elements.
2.3.3 Animation from Interactions (Level AAA 2.1 only)

  • EN 301 549 Criteria – Does not apply

Does Not Support

 Alemba Service Manager uses animations on some interactive elements. There is currently no way for the user to disable the animations.
2.4.8 Location (Level AAA)

  • EN 301 549 Criteria – Does not apply

Does Not Support

 Alemba Service Manager currently features no breadcrumb or navigation indicator to display information about the user’s location in the website.
2.4.9 Link Purpose (Link Only) (Level AAA)

  • EN 301 549 Criteria – Does not apply

Supports

 Administrators and users are able to modify or add descriptive text to any links they create within ASM.
2.4.10 Section Headings (Level AAA)

  • EN 301 549 Criteria – Does not apply

Partially Supports

 In some places Alemba Service Manager Self-service Portal features headings that are not within the usual heading heirarchy.
2.5.5 Target Size (Level AAA 2.1 only)

  • EN 301 549 Criteria – Does not apply

Partially Supports

 Some clickable elements in Alemba Service Manager have a target size smaller than 44px x 44px.
2.5.6 Concurrent Input Mechanisms (Level AAA 2.1 only)

  • EN 301 549 Criteria – Does not apply

Supports

 Alemba Service Manager does not restrict use of input modalities available on a platform.
3.1.3 Unusual Words (Level AAA)

  • EN 301 549 Criteria – Does not apply

Supports

 Alemba Service Manager allows administrators to add or modify text, allowing them to add detailed descriptions of any unusual words or abbreviations.
3.1.4 Abbreviations (Level AAA)

  • EN 301 549 Criteria – Does not apply

Supports

 Alemba Service Manager allows administrators to add or modify text, allowing them to add detailed descriptions of any unusual words or abbreviations.

Revised Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria Conformance Level Remarks and Explanations
ASM Self-service Portal
302.1 Without Vision

Supports

 Alemba Service Manager uses standard HTML and WAI-ARIA attributes to describe the identity, operation, and state of user interface elements to Assistive Technologies.
302.2 With Limited Vision

Supports

 Alemba Service Manager supports standard browser magnification and contrast adjustments.
302.3 Without Perception of Color

Supports

 Color is only used as a decorative or supplemental attribute of user interface elements. A textual representation is always used as the primary mechanism for conveying information.
302.4 Without Hearing

Not Applicable

 Alemba Service Manager does not include audio-only features that require hearing to be used.
302.5 With Limited Hearing

Not Applicable

 Alemba Service Manager does not include audio-only features that require hearing to be used.
302.6 Without Speech

Not Applicable

 Alemba Service Manager does not require speech input.
302.7 With Limited Manipulation

Supports

 Alemba Service Manager supports standard input mechanisms such as user-provided keyboards and pointing devices. Usage of the product does not require fine motor controls nor simultaneous actions.
302.8 With Limited Reach and Strength

Not Applicable
302.9 With Limited Language, Cognitive, and Learning Abilities

Supports

Chapter 4: Hardware

Notes: Alemba Service Manager is a web software application and is not subject to the requirements of this section.

Chapter 5: Software

Criteria Conformance Level Remarks and Explanations
ASM Self-service Portal
501.1 Scope – Incorporation of WCAG 2.0 AA See WCAG 2.0 section See information in WCAG section
502 Interoperability with Assistive Technology Heading cell – no response required
502.2.1 User Control of Accessibility Features

Not Applicable

 Alemba Service Manager is not considered platform software as defined by Section 508.
502.2.2 No Disruption of Accessibility Features

Supports

 Alemba Service Manager is compatible with operating system and browser accessibility features configured by the user.
502.3 Accessibility Services Heading cell – no response required
502.3.1 Object Information

Supports

 Alemba Service Manager uses WAI-ARIA attributes to describe the role, state, and description of user interface elements to Assistive Technologies.
502.3.2 Modification of Object Information

Supports

 Alemba Service Manager uses standard HTML or ARIA object roles for maximum compatibility with assistive technologies.
502.3.3 Row, Column, and Headers

Supports

 Alemba Service Manager uses standard HTML attributes to define table structure and relationships, including column and row headers, to Assistive Technologies.
502.3.4 Values

Supports

 Alemba Service Manager uses standard HTML or ARIA object attributes for maximum compatibility with assistive technologies.
502.3.5 Modification of Values

Supports

 Alemba Service Manager uses standard HTML or ARIA object attributes for maximum compatibility with assistive technologies.
502.3.6 Label Relationships

Supports

 Alemba Service Manager uses standard HTML and WAI-ARIA attributes to describe label relationships of user interface elements to Assistive Technologies.
502.3.7 Hierarchical Relationships

Supports

 Alemba Service Manager uses standard HTML markup to express hierarchical relationships.
502.3.8 Text

Supports

 Alemba Service Manager renders strings as plain text values in HTML for maximum compatibility with assistive technologies.
502.3.9 Modification of Text

Supports

 Alemba Service Manager renders strings as plain text values in HTML for maximum compatibility with assistive technologies.
502.3.10 List of Actions

Supports

 Alemba Service Manager uses standard HTML or ARIA object attributes for maximum compatibility with assistive technologies.
502.3.11 Actions on Objects

Supports

 Alemba Service Manager uses standard HTML or ARIA object attributes for maximum compatibility with assistive technologies.
502.3.12 Focus Cursor

Supports

 Alemba Service Manager uses visual changes to elements to indicate the current position of focus.
502.3.13 Modification of Focus Cursor

Supports

 Alemba Service Manager uses standard HTML elements with standard cursor controls for user input.
502.3.14 Event Notification

Supports

 Alemba Service Manager has a session timeout alert to notify users when a session is about to end. Assistive technologies do not announce this message as an alert, although users may navigate via mouse or keyboard to read the message and choose to extend their session.
502.4 Platform Accessibility Features

Not Applicable

 Alemba Service Manager is not considered platform software as defined by Section 508.
503 Applications Heading cell – no response required
503.2 User Preferences

Supports

 Alemba Service Manager respects user preferences from platform or OS settings.
503.3 Alternative User Interfaces

Not Applicable

 Alemba Service Manager does not provide any alternative user interfaces that function as assistive technology.
503.4 User Controls for Captions and Audio Description Heading cell – no response required
503.4.1 Caption Controls

Does Not Support

 Alemba Service Manager does not provide capabilities for captioning or defining audio descriptions of user-specified video content.
503.4.2 Audio Description Controls

Does Not Support

 Alemba Service Manager does not provide capabilities for captioning or defining audio descriptions of user-specified video content.
504 Authoring Tools Heading cell – no response required
504.2 Content Creation or Editing (if not authoring tool, enter “not applicable”) See WCAG 2.0 section See information in WCAG section
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion

Not Applicable
504.2.2 PDF Export

Not Applicable
504.3 Prompts

Not Applicable
504.4 Templates

Not Applicable

Chapter 6: Support Documentation and Services

Notes: This report covers accessibility conformance for Alemba Service Manager and does not discuss Documentation or Support Services.

 

EN 301 549 Report

Chapter 4: 4.2 Functional Performance Statements (FPS)

Criteria Conformance Level Remarks and Explanations
ASM Self-service Portal
4.2.1 Usage without vision

Supports

 Alemba Service Manager uses standard HTML and WAI-ARIA attributes to describe the identity, operation, and state of user interface elements to Assistive Technologies
4.2.2 Usage with limited vision

Supports

 Alemba Service Manager supports standard browser magnification and contrast adjustments
4.2.3 Usage without perception of colour

Supports

 Colour is only used as a decorative or supplemental attribute of user interface elements. A textual representation is always used as the primary mechanism for conveying information.
4.2.4 Usage without hearing

Not Applicable

 Alemba Service Manager does not include audio-only features that require hearing to be used
4.2.5 Usage with limited hearing

Not Applicable

 Alemba Service Manager does not include audio-only features that require hearing to be used
4.2.6 Usage without vocal capability

Not Applicable

 Alemba Service Manager does not require speech input
4.2.7 Usage with limited manipulation or strength

Supports

 Alemba Service Manager supports standard input mechanisms such as user-provided keyboards and pointing devices
4.2.8 Usage with limited reach

Not Applicable
4.2.9 Minimize photosensitive seizure triggers

Supports

 Alemba Service Manager does not include visual features with flashing that could trigger seizures
4.2.10 Usage with limited cognition

Supports

 Alemba Service Manager uses a logical focus order, and provides capabilities for adding descriptive text configured by system administrators
4.2.11 Privacy

Supports

 Alemba Service Manager does not impede usage of standard privacy controls alongside assistive technologies. For example, users can connect a headset for private listening to screen reader announcements.

Chapter 5: Generic Requirements

Notes: Alemba Service Manager supports standard assistive technologies and is therefore not subject to the Closed Functionality criteria described in this Chapter.

Chapter 6: ICT with Two-Way Voice Communication

Notes: Alemba Service Manager does not offer two-way voice communication and is therefore not subject to the requirements of this section.

Chapter 7: ICT with Video Capabilities

Notes: Alemba Service Manager does not include video content.

Chapter 8: Hardware

Notes: Alemba Service Manager is a web software application and is not subject to the requirements of this section.

Chapter 9: Web (see WCAG 2.0 section)

Chapter 10: Non-web Documents

Notes: Alemba Service Manager does not include non-web documents and is therefore not subject to the requirements of this section.

Chapter 11: Software

Criteria Conformance Level Remarks and Explanations
ASM Self-service Portal
11.2.1 Software success criteria (excluding closed functionality) See WCAG 2.0 section See information in WCAG section
11.2.2 Software success criteria (closed functionality) See WCAG 2.0 section See information in WCAG section
11.3 Interoperability with assistive technology Heading cell – no response required
11.3.1 Closed functionality (informative) Heading cell – no response required
11.3.2 Accessibility services Heading cell – no response required
11.3.2.1 Platform accessibility service support for software that provides a user interface See 11.3.2.5 through 11.3.2.17 See information in 11.3.2.5 through 11.3.2.17
11.3.2.2 Platform accessibility service support for assistive technologies See 11.3.2.5 through 11.3.2.17 See information in 11.3.2.5 through 11.3.2.17
11.3.2.3 Use of accessibility services

Supports

 Alemba Service Manager uses standard platform accessibility services.
11.3.2.4 Assistive technology

Not Applicable

 Alemba Service Manager is not itself an assistive technology.
11.3.2.5 Object information

Supports

 Alemba Service Manager uses WAI-ARIA attributes to describe the role, state, and description of user interface elements to Assistive Technologies.
11.3.2.6 Row, column, and headers

Supports

 Alemba Service Manager uses standard HTML attributes to define table structure and relationships, including column and row headers, to Assistive Technologies.
11.3.2.7 Values

Supports
11.3.2.8 Label relationships

Supports

 Alemba Service Manager uses standard HTML and WAI-ARIA attributes to describe label relationships of user interface elements to Assistive Technologies.
11.3.2.9 Parent-child relationships

Supports
11.3.2.10 Text

Supports
11.3.2.11 List of available actions

Supports
11.3.2.12 Execution of available actions

Supports
11.3.2.13 Tracking of focus and selection attributes

Supports
11.3.2.14 Modification of focus and selection attributes

Supports
11.3.2.15 Change notification

Supports
11.3.2.16 Modifications of states and properties

Supports
11.3.2.17 Modifications of values and text

Supports
11.4 Documented accessibility usage Heading cell – no response required
11.4.1 User control of accessibility features

Not Applicable

 Alemba Service Manager is not considered platform software as defined by EN 301 549.
11.4.2 No disruption of accessibility features

Supports
11.5 User preferences

Supports

 Alemba Service Manager respects user preferences from platform or OS settings.