Local & State Government

Empowering Local and State Governments with Robust ITSM Software

Why Alemba Service Manager is the Right ITSM Software for Government

Alemba supports a large global customer base of local and state government entities, ranging from local councils to county governments.

Alemba Service Manager offers a cost-effective, scalable and secure ITSM solution tailored to meet the rigorous demands of the public sector:

  • Security First: Protect sensitive data with robust security features, ensuring the confidentiality and integrity of government information.
  • User-Friendly Interface: Intuitive design and user-friendly interfaces make Alemba Service Manager accessible to all levels of staff, minimizing training requirements.
  • An ITSM tool that grows with you: Alemba Service Manager offers a scalable platform that can easily accommodate your changings needs.
  • Cost Savings: Optimize operational efficiency, reduce downtime, and proactively address issues with Alemba Service Manager, resulting in substantial cost savings for your organization.

Transforming IT Service Management for Local & State Governments

Alemba’s ITSM software helps local and state government agencies deliver on their mission to provide efficient, accessible services to citizens. Learn more about how Alemba can help streamline government IT operations and improve service delivery.

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Resource Hub: ITSM Solutions for Local & State Government

You can find useful articles, case studies, whitepapers and more in our resource repository for public authorities below:

ITSM automation quick wins

Discover 5 powerful ITSM automations in Alemba Service Manager that reduce manual effort, speed up support, and improve service - no coding or dev time required.

Improving Customer Satisfaction Management

Learn tips to better measure ITSM customer satisfaction. Effective metrics lead to better customer experiences.

Indiana Department of Revenue

Learn how the Indiana Department of Revenue improved ITSM efficiency with Alemba, automating 55 processes, enhancing compliance, and streamlining service delivery.

ASM Awarded G-Cloud 14 Framework Appointment

Alemba Service Manager is now on G-Cloud 14, allowing public sector organizations to procure our ITSM software.

Measure ITSM Performance for Success

Discover essential ITSM performance metrics and learn how ITSM tools help measure IT service success.

New Zealand Government Agency

Discover how a NZ government agency improved its IT services with Alemba’s ITSM software and achieved results.

Luton Borough Council

Luton Borough Council transformed its ITSM with Alemba Service Manager, overcoming challenges and achieving benefits.

Worcestershire County Council

Worcestershire County Council improved IT service delivery with Alemba’s ITSM tool, boosting efficiency & satisfaction.

Enhancing Critical Service Delivery for emergency Services

Learn how ITSM tools enhance critical service delivery in emergency services through faster, more reliable IT support.

Optimising ITSM for Local Authorities

Discover how local authorities use ITSM tools to reduce costs without sacrificing service quality.

ASM Available on G-Cloud 13!

Alemba Service Manager is now available on G-Cloud 13, allowing public sector orgs to procure our ITSM solution.

Thirteen Housing

Thirteen Housing used Alemba’s ITSM software to meet ISO standards and earn accreditation.

Liverpool City Council

Liverpool City Council used Alemba’s ITSM tools to cut service desk calls by 30% and streamline support with automation.

New South Wales

A NSW government agency cut account setup from 2 days to 30 minutes using Alemba’s ITSM automation.

Dumfries and Galloway

Dumfries & Galloway Council chose Alemba’s ITSM software for a cost-effective, future-proof service management solution.

Southampton City Council
Liverpool City Council
Worcestershire County Council
North Yorkshire Police

Ready to take the next step? Contact us to schedule a personalized demonstration and see how our ITSM solutions can empower your organization.

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