Local government ITSM software is an IT service management platform built for councils and local authorities, giving them a secure, accessible and governed way to deliver IT and citizen-facing services. Alemba Service Manager helps local, regional and state government organizations log and resolve requests, control changes, manage assets and evidence compliance, with no-code configuration and a license-free self-service portal.
& more
Local government ITSM software applies structured IT service management to the demands of the public sector, where councils must protect sensitive citizen data, meet strict accessibility and procurement standards, and deliver reliable services with constrained budgets. It gives councils and local authorities a governed way to log and resolve requests, manage assets, control changes and evidence compliance across every department.
Alemba Service Manager brings incident, problem, change and request management together with a license-free self-service portal, no-code workflow automation and audit-ready reporting, so IT teams can do more with existing resources, without adding cost or complexity.
The security, accessibility and governance fundamentals are the same across public sector bodies. Alemba adapts to each through configuration, not custom code.
Deliver secure, accessible citizen and staff services across every council department, with automation that cuts service desk load and supports ISO/IEC 20000 and G-Cloud procurement requirements.
Give regional and municipal government bodies the same governed, no-code platform, adapted to local terminology and reporting needs, without a separate system for every region.
Support state and regional government agencies managing multiple divisions and shared services, with automation that reduces manual account and access administration at scale.
Local government IT operates under pressures that shape every buying decision. Alemba is built for them.
Service expectations keep rising while funding stays flat or falls, making automation and self-service essential rather than optional.
Public bodies are legally required to meet WCAG accessibility standards, and any citizen-facing or staff-facing tool has to comply.
Buying decisions have to satisfy public procurement rules and frameworks such as G-Cloud, alongside data protection and ISO compliance requirements.
Councils hold large volumes of personal and sensitive data across housing, social care and revenue services, raising the bar on security and access control.
Services spanning housing, revenue, planning and social care often run on disconnected tools, making it hard to get a consistent citizen experience.
Ageing systems and manual account, access and licensing administration slow service and increase the risk of error.
Luton Borough Council’s customer portal, built on Alemba Service Manager, gives staff a license-free self-service portal with Microsoft Teams Chat integration, backed by a no-code workflow engine.
Purpose-built to support secure, accessible, cost-effective service delivery in the public sector.
Automate routing, prioritization and escalation so requests are resolved within agreed SLAs, evidenced by real-time compliance reporting.
Explore incident management →A structured, auditable change process with approvals, risk assessment and full history, supporting ISO/IEC 20000 and internal audit requirements.
Explore change management →Configure forms, approvals and processes with GUI tools, so process owners adapt services quickly without developer dependency or long release cycles.
Explore workflow →Track software licenses, cloud subscriptions and assets with Alemba Discovery, reducing cost and audit risk with seamless CMDB integration.
Explore Alemba Discovery →A license-free, WCAG 2.2 AA-conformant portal for staff and citizen-facing teams to raise requests and self-serve from knowledge, at no per-seat cost.
Explore the portal →Real-time dashboards and scheduled reports give the evidence auditors, elected members and oversight bodies require, without manual compilation.
Explore reporting →Depth, governance and configurability, tuned to the realities of public sector budgets and accountability.
Trusted by Luton Borough Council, Liverpool City Council, Worcestershire County Council and Southampton City Council, plus regional government agencies in Australia and the US, to modernize service delivery.
Independently audited to WCAG 2.2 AA, and listed on the UK Government’s G-Cloud framework for public sector procurement. Certified to ISO 27001, ISO 9001 and Cyber Essentials Plus, and verified through PinkVERIFY® for 25 ITSM processes. See our accreditations.
A license-free self-service portal, no-code configuration and automated license control lower total cost of ownership, so budgets stretch further.
GUI-driven form, screen and workflow builders let council teams adapt the system to citizen and staff needs without costly development. Extend it across departments with enterprise service management.
Alemba Service Manager is independently certified and audited against recognized standards for security, accessibility and service management.
Independently audited accessibility conformance, meeting Public Sector Bodies Accessibility Regulations expectations.
Accessibility statement →Listed on the UK Government’s G-Cloud framework for public sector procurement.
UK government-backed cyber security certification, independently tested.
View certificate →From service catalog design and no-code workflow configuration through to automation, licensing control, reporting and self-service.
Councils and government agencies using Alemba Service Manager to raise service quality and cut cost.
Local government ITSM software is an IT service management platform built for councils and local authorities, helping them log and resolve requests, manage assets, control changes and deliver secure, accessible digital services to residents and staff, while evidencing compliance across the organization.
Yes. Alemba Service Manager is used by state and regional government agencies as well as local councils, including a New South Wales government agency and the Indiana Department of Revenue, giving multi-department and shared-services organizations one governed platform for IT and citizen-facing services.
Yes. Alemba Service Manager is independently audited to meet WCAG 2.2 AA, supporting the accessibility standards UK public sector bodies must meet under the Public Sector Bodies Accessibility Regulations 2018, and is listed on the UK Government’s G-Cloud framework for public sector procurement.
Yes. Alemba Service Manager has supported a UK local authority in becoming the first in the country to achieve ISO/IEC 20000 certification, and is independently verified through PinkVERIFY® for 25 ITIL-aligned ITSM processes.
A license-free self-service portal, no-code workflow configuration and automated licensing and asset control reduce manual effort and per-seat costs, helping local authorities deliver more service without expanding budget or headcount.
Yes. Alemba Service Manager integrates with directory, finance, housing and other council systems through its API and connectors, supporting cross-department workflows without manual data entry.
Deliver secure, accessible service across every department, on one governed platform with no-code workflows, automated licensing control and a license-free self-service portal.
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