Alemba supports a large global customer base of local and state government entities, ranging from local councils to county governments.
Alemba Service Manager offers a cost-effective, scalable and secure ITSM solution tailored to meet the rigorous demands of the public sector:
You can find useful articles, case studies, whitepapers and more in our resource repository for public authorities below:
Discover how to enhance customer satisfaction measurement in ITSM. Learn best practices & see how Alemba’s ITSM software can optimize CSAT tracking.
Learn how the Indiana Department of Revenue improved ITSM efficiency with Alemba, automating 55 processes, enhancing compliance, and streamlining service delivery.
London, 31/10/24 – Alemba, a leading global IT service management (ITSM) software company, is thrilled to announce that Alemba Service Manager (ASM) has been awarded a place on the UK Government's G-Cloud 14 framework. This prestigious appointment enables UK public sector organizations to procure Al...
Discover essential ITSM metrics to track service performance, improve efficiency, and drive business success. Learn how ITSM tools and software platforms can automate reporting, streamline processes, and boost service delivery. Optimize your IT service management with the right solutions.
A New Zealand Government agency partnered with Alemba to enhance their IT service management (ITSM) capabilities, transforming their operations into a fully functional enterprise service management platform. Alemba Service Manager helped the agency streamline workflows, increase automation, and efficiently manage service requests for multiple agencies while maintaining a shared services model.
ITSM case study: Learn how British local authority Luton Borough Council consolidated their IT support using ITSM tool Alemba Service Manager
Worcestershire County Council enhances IT service delivery and efficiency using Alemba's IT Service Management solution, Alemba Service Manager (ASM), benefiting 5,000 customers and 100 analysts.
Learn how the Alemba Service Manager ITSM tool can help enhance operational efficiencies for emergency services organisations.
Local councils in the United Kingdom are facing unprecedented financial stress. These fiscal challenges have necessitated a closer examination of operational expenses, including IT Service Management (ITSM) solutions.
Alemba is pleased to announce that the Alemba Service Manager IT Service Management (ITSM) software solution is now available for purchase on the Crown Commercial Service G-Cloud 13 framework under Lot 2: Cloud software (SaaS).
Meeting international standards with the help of Alemba Service Manager: Thirteen Housing achieves ISO accreditation
Alemba ITSM customer success story: Liverpool City Council reduced calls to the service desk by 30% through automation. Find out how.
ITSM customer case study: Find out how a NSW government agency reduced account creation wait times from 2 days to 30 minutes with Alemba Service Manager
ITSM customer case study: Find out why Dumfries & Galloway Council chose Alemba for cost-effective, future-proof ITSM
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