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Top 10 ITSM Benefits

12 Apr 2024

Organisations greatly depend on Information Technology (IT) to manage their activities, provide services, and sustain a competitive advantage. However, managing IT services efficiently and effectively can be a daunting task, especially as organisations grow and technology evolves.

Emerging Trends in ITSM Webinar: Highlights

04 Mar 2024

Alemba’s recent webinar on Emerging Trends in ITSM provided valuable insights into key industry developments.

Optimising ITSM for Local Authorities

16 Feb 2024

Local authorities are vital public institutions responsible for providing essential services to communities. These services encompass everything from education and housing to waste management and public safety.

Promote your Service Portal

02 Feb 2024

So, you’ve done the hard work and built a comprehensive Service Request catalogue for your service delivery department, complete with a self-service portal to allow your users to log requests quickly and easily.

Making NHS Trusts an ITSM Powerhouse

13 Dec 2023

With over 1.5 million employees, the National Health Service (NHS) in the United Kingdom is the second largest, and possibly the most complex, organisation globally, serving more than 67 million residents. 

GigaOm Highlights Alemba as Outperformer

08 Nov 2023

Alemba is pleased to announce that Alemba Service Manager has been highlighted as ‘outperformer’ in the highly regarded GigaOm Radar Report for IT Service Management (ITSM) for 2023.

Measure ITSM Performance for Success

31 Aug 2023

The importance of ITSM metrics, which metrics to track, how to analyse them effectively, and how to avoid common mistakes.

8 Tips for Writing Knowledge Base Articles

31 Jul 2023

Keeping your knowledge base up to date with relevant, accessible and easy-to-follow knowledge articles is essential for successful knowledge management.

Build and Maintain an ITSM Knowledge Base

26 Jul 2023

A knowledge base is a centralised repository of information that is organised and structured in a way that makes it easy to find and access. It can be used to store and manage a wide range of information, including documentation, best practices, procedures, and other knowledge assets.

What is an ITSM Tool?

03 Jul 2023

IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.

6 Reasons to Choose ASM as your ITSM Tool

27 Jun 2023

When it comes to selecting an ITSM tool, Alemba Service Manager offers several compelling reasons to be considered as your top choice. Here are six reasons to choose Alemba Service Manager:

ASM certified for 18 ITSM Practices

23 Jun 2023

Alemba is pleased to announce that our ITSM tool Alemba Service Manager has been certified for an additional three PinkVERIFY ITSM processes:

Building a Business Case for Your ITSM Software Purchase

22 Jun 2023

An effective IT Service Management (ITSM) tool is a vital component to manage your IT operations, enabling your organisation to evolve and grow. Obtaining buy-in from multiple stakeholders for the procurement of an ITSM tool can present challenges, but with the right approach and considerations, it can be achieved.

Building Your Own IT Service Catalogue

19 Jun 2023

Service catalogues are a critical component of IT Service Management (ITSM) as they allow organisations to provide a structured and streamlined way for users to request services and items they need to perform their job.

On Premise vs Cloud Based ITSM

05 Jun 2023

When it comes to choosing an ITSM tool, you might be wondering whether an on-premise or cloud-based solution is right for you. There are pros and cons to each, and the decision ultimately depends on your unique needs and preferences.

5 Myths About Your ITSM Tool

13 Mar 2023

IT Service Management (ITSM) software is becoming more and more popular among organizations as a means to streamline their IT operations and enhance service delivery. Nevertheless, there exist a number of myths about ITSM tools that may hinder organizations from fully benefiting from them. This article will debunk five commonly held misconceptions about ITSM tools and offer advice on how to optimize their usage to maximize their value for your organization.

ASM certified for 15 ITIL 4 Practices

03 Mar 2023

Alemba Service Manager v10, Alemba’s IT Service Management (ITSM) software solution, has achieved PinkVERIFY certification for a further three ITIL 4 practices:

Choosing the Right ITSM Solution

20 Feb 2023

Choosing the right IT Service Management (ITSM) solution is essential for any business that wants to improve its service delivery and operational efficiency. With the right ITSM software, you can streamline processes, reduce costs, and improve customer service.

Announcing HERMES

17 Feb 2023

Alemba is proud to announce the release of Alemba Service Manager HERMES v10.6 for General Availability.

ASM Available on G-Cloud 13!

14 Dec 2022

Alemba is pleased to announce that the Alemba Service Manager IT Service Management (ITSM) software solution is now available for purchase on the Crown Commercial Service G-Cloud 13 framework under Lot 2: Cloud Software (SaaS).

Partner Spotlight: Lida Solutions

24 Aug 2022

We caught up with David McKinney, Head of Automation Services at our partner firm Lida Solutions, to find out more about what they have to offer in the IT Service Management field.

Alemba Joins Volaris Group

08 Jun 2022

Latest acquisition builds on growing portfolio of IT service management companies

ASM certified for 12 ITIL 4 processes

04 May 2022

Alemba has been officially certified as ITIL® compatible by Pink Elephant, the world’s leading IT Service Management education and consulting provider.

Announcing EOS

08 Apr 2022

We’re pleased to announce the release of Alemba Service Manager EOS v10.5 as GA (General Availability).

5 Lessons I Learned from The Beatles

21 Dec 2021

I watched Peter Jackson’s excellent new Beatles documentary (“The Beatles: Get Back”) over the weekend as I flopped around after my Covid booster. It was a masterclass in the creative process and highlighted several concepts I thought would work really well in a work context.

ASM certified for 9 ITIL 4 processes

09 Sep 2021

Alemba is pleased to announce that Alemba Service Manager v10 has achieved PinkVERIFY ITIL v4 certification for a further 3 practices:

ASM now a PinkVERIFY™ Certified ITIL 4 Toolset

04 Mar 2021

Alemba is pleased to announce that Alemba Service Manager v10 has joined the ranks of PinkVERIFY™ Certified ITIL 4 Toolsets.

ASM Honorable Mention in Gartner's Magic Quadrant for ITSM

14 Oct 2020

We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.

Alemba's ‘remote delivery first’ approach

17 Jul 2020

The devastating COVID-19 pandemic has forever changed the ways in which we do business and has highlighted the many benefits of remote working. During the lockdown period, Alemba has successfully managed the implementation of projects through remote-working technologies.

Calling all users!

23 Mar 2020

Are you an Alemba customer?

Coronavirus statement

20 Mar 2020

In these difficult times, Alemba will be ensuring its ability to support our customers, giving priority to those in Healthcare and Local Government and the organisations that support them.

Announcing Alemba Service Manager 10.1.20

05 Mar 2020

Here at Alemba, we’re always proud of our latest releases. It takes a lot of hard graft (and an inordinate amount of caffeine) to make sure that our updates are packed with the kind of enhancements that really make a difference to our users.


13 Feb 2020

Rackspace are helping Alemba build a world-class SaaS solution.

SDI Online Software Exhibition

20 Aug 2019

What can we show you of Alemba Service Manager in just ten minutes? Quite a lot, actually!

Innovations from Alemba Jersey

10 May 2019

ST HELIER, JERSEY – ITSM Software developer Alemba has announced the latest innovation to come from its Jersey-based Innovation Centre.

Alemba Service Manager is here!

04 Apr 2019

You may have noticed a few changes on our website, such as our new logos and a change to our product name.

Cool kids code

28 Feb 2019

It’s 2019 and the thought of teaching children basic typing skills is almost amusing - have you ever seen a toddler navigate an iPad? Children are growing up with computer skills as second nature, which is why it has become increasingly important to teach kids coding skills from an early age.

GSA Advantage

18 Feb 2019

Alemba is pleased to announce that Alemba Service Manager is now available for purchase on the GSA Schedule via our partner, Edge Systems.

Gartner Peer Insights

10 Dec 2018

Alemba has a star rating of 4.4 out of 5 on Gartner Peer Insights in the Service & Support category in the IT Service Management Tools market as of the date of this article.

6 Awesome Resources

25 Jul 2018

Whether you’re a battle-worn ITSM professional or brand new to the game, here are a few resources that may come in handy!