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Partner Spotlight: Lida Solutions

24 Aug 2022

We caught up with David McKinney, Head of Automation Services at our partner firm Lida Solutions, to find out more about what they have to offer in the IT Service Management field.

Alemba Joins Volaris Group

08 Jun 2022

Latest acquisition builds on growing portfolio of IT service management companies

ASM certified for 12 ITIL 4 processes

04 May 2022

Alemba has been officially certified as ITIL® compatible by Pink Elephant, the world’s leading IT Service Management education and consulting provider.

Announcing EOS

08 Apr 2022

We’re pleased to announce the release of Alemba Service Manager EOS v10.5 as GA (General Availability).

5 Lessons I Learned from The Beatles

21 Dec 2021

I watched Peter Jackson’s excellent new Beatles documentary (“The Beatles: Get Back”) over the weekend as I flopped around after my Covid booster. It was a masterclass in the creative process and highlighted several concepts I thought would work really well in a work context.

ASM certified for 9 ITIL 4 processes

09 Sep 2021

Alemba is pleased to announce that Alemba Service Manager v10 has achieved PinkVERIFY ITIL v4 certification for a further 3 practices:

ASM now a PinkVERIFY™ Certified ITIL 4 Toolset

04 Mar 2021

Alemba is pleased to announce that Alemba Service Manager v10 has joined the ranks of PinkVERIFY™ Certified ITIL 4 Toolsets.

ASM Honorable Mention in Gartner's Magic Quadrant for ITSM

14 Oct 2020

We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.

Alemba's ‘remote delivery first’ approach

17 Jul 2020

The devastating COVID-19 pandemic has forever changed the ways in which we do business and has highlighted the many benefits of remote working. During the lockdown period, Alemba has successfully managed the implementation of projects through remote-working technologies.

Calling all users!

23 Mar 2020

Are you an Alemba customer?

Coronavirus statement

20 Mar 2020

In these difficult times, Alemba will be ensuring its ability to support our customers, giving priority to those in Healthcare and Local Government and the organisations that support them.

Announcing Alemba Service Manager 10.1.20

05 Mar 2020

Here at Alemba, we’re always proud of our latest releases. It takes a lot of hard graft (and an inordinate amount of caffeine) to make sure that our updates are packed with the kind of enhancements that really make a difference to our users.


13 Feb 2020

Rackspace are helping Alemba build a world-class SaaS solution.

SDI Online Software Exhibition

20 Aug 2019

What can we show you of Alemba Service Manager in just ten minutes? Quite a lot, actually!

Promote your Service Portal

19 Aug 2019

So, you’ve done the hard work and built a comprehensive Service Request catalogue for your service delivery department, complete with a self-service portal to allow your users to log requests quickly and easily.

Innovations from Alemba Jersey

10 May 2019

ST HELIER, JERSEY – ITSM Software developer Alemba has announced the latest innovation to come from its Jersey-based Innovation Centre.

Alemba Service Manager is here!

04 Apr 2019

You may have noticed a few changes on our website, such as our new logos and a change to our product name.

Cool kids code

28 Feb 2019

It’s 2019 and the thought of teaching children basic typing skills is almost amusing - have you ever seen a toddler navigate an iPad? Children are growing up with computer skills as second nature, which is why it has become increasingly important to teach kids coding skills from an early age.

GSA Advantage

18 Feb 2019

Alemba is pleased to announce that Alemba Service Manager is now available for purchase on the GSA Schedule via our partner, Edge Systems.

Gartner Peer Insights

10 Dec 2018

Alemba has a star rating of 4.4 out of 5 on Gartner Peer Insights in the Service & Support category in the IT Service Management Tools market as of the date of this article.

6 Awesome Resources

25 Jul 2018

Whether you’re a battle-worn ITSM professional or brand new to the game, here are a few resources that may come in handy!

Finding (and keeping) IT talent

14 Jun 2018

Need to recruit top-notch IT talent, as in yesterday? Here’s how to nab (and keep!) the best talent in a competitive market.

Value in ITSM Training

07 Dec 2017

Management This, Management That

13 Nov 2017

Before you shout at the screen, I know that only 20 of the 26 ITIL process names end in “management.” In case you are wondering, it’s change evaluation, continual service improvement, design coordination, request fulfilment, service validation and testing, and transition planning and support that don’t.

ITSM Leadership

17 Aug 2017

As an ITSM leader or manager, you might be surprised to learn that, in reality, all is not as rosy as you believe. Guest blogger Daniel Breston shares how to see below the waterline, and fix issues to make things work better, faster, and safer through the better use of technology.

13 - Lucky for some.

19 Jul 2017

In January 2017, we announced that Alemba’s vFire has been awarded Pink Elephant’s PinkVERIFY™ certification for 8 IT Service Management processes. “Why stop there?”, we thought. So, we rolled up our sleeves and took on the challenge of adding to our existing list of verified processes.

7 Tips for Better Managing SLAs

30 May 2017

Service level management is an important piece of the overall IT service management (ITSM) jigsaw. However, it can often be a struggle for ITSM practitioners after the hard work is done in creating, and agreeing, the required service level agreements (SLAs). This blog offers up seven tips to help you ensure that your SLAs are effective as one of the necessary steps in improving your service level management.

Customer Service and Customer Experience

13 Mar 2017

Customer experience (often abbreviated to CX) seems to be somewhat of an IT and IT service management (ITSM) buzz-phrase of late. I’ve no issue with this, in fact I think it’s a good thing – taking the focus even further away from the technology, towards how it’s consumed and the outcomes it helps to deliver, is where corporate IT organizations need to be.

ITSM 101

09 Feb 2017

So here’s the thing. We work in an industry that’s fast paced and constantly evolving. We’re told to “go big or go home” but there’s so much to keep up with in IT service management (ITSM) these days. Not only ITIL and COBIT but also Lean, Six Sigma, DevOps, Agile, and service integration and management (SIAM) – so it’s no wonder people struggle to keep up or can get confused. If you want to know about the latter – SIAM – then this blog is for you.

We're Tickled Pink

25 Jan 2017

Pink has always been Alemba’s favourite colour – it’s true, check out our infamous pink carpet – and now we have another reason to love Pink!

4 Change Management Tips

17 Jan 2017

By now the post-Christmas glow has probably worn off, the January blues are starting to kick in, and the holidays are probably starting to seem like a distant memory. To top it off, the end of the Christmas change freeze has probably ended – and all the planned work, delayed until after the holidays, now has to get done.

We're Good as Gold

25 Nov 2016

Alemba Achieves Microsoft Gold Partnership Status.

Let's Chat!

23 Nov 2016

You asked for it and we heard you… Introducing vFire Chat

Service Management 2016

25 Aug 2016

Service Management 2016, itSMF Australia’s 19th annual conference, took place on 17 to 18 August in Brisbane.

Lighting up SITS 2016

14 Jun 2016

The Service Desk and IT Support Show, the UK’s leading Exhibition and Conference for ITSM professionals, took place at London's Olympia exhibition hall on 8-9 June 2016.

Events Update: HDI and SDI

19 Apr 2016

Every year, the Alemba team attends as many industry conferences and exhibitions as possible. Industry events such as trade shows, conferences and exhibitions not only allow us to network and collaborate with peers in a face-to-face setting, but also help us to keep up to date with the latest industry trends and developments.

ANZ Conference 2016

17 Mar 2016

Alemba’s first Annual Australia and New Zealand User Group Conference took place on 9-11 March 2016 at the Langham Hotel in Sydney.

PINK 2016

19 Feb 2016

Alemba rolled out the pink carpet for the second consecutive year at the Pink IT Service Management Conference and Exhibition. Held in the glamorous Bellagio Hotel in Las Vegas on 14-17 February, Pink 2016 celebrated the 20th anniversary of this event.

US User Group Conference

29 Jan 2016

Alemba’s first annual North America User Group conference took place on 18-21 January 2016 at Disney’s Yacht Club Resort in Orlando, Florida.

Reasons to visit Alemba at Pink 16

26 Jan 2016

Alemba will be exhibiting at Pink 2016 on 14-17 February, 2016. Visit us at booth #404 — here's why!

FUSION 2015 - Interview

26 Oct 2015

FUSION 2015 kicks off on 1 November 2015 at the Hyatt Regency in New Orleans. Jointly hosted by Service Management leaders itSMF USA and HDI, FUSION 15 is the place to be to debate the latest Service Management topics and gain expert insights into industry best practice and tools.

Annual User Day 2015

08 Sep 2015

At Alemba, we love hearing from our customers and offer them the opportunity to join in product discussions, suggest new product features and have a say in the topics of our popular vFire how-to webinars.

SAM for Alemba

28 Aug 2015

As the largest independent industry event in the Southern hemisphere, itSMF Australia’s Annual National Conference is a must-attend event on Alemba’s calendar.

Weekly IT & Tech News Roundup

14 Aug 2015

We round up the latest IT and Technology news and views from around the web. From self-aware robots to Google’s Alphabet announcement, here’s what the Alemba team have been reading this week.

SITS in Review

05 Jun 2015

SITS - The IT Service Management Show is considered the UK’s leading ITSM Exhibition and Conference and one of the must-attend events on Alemba’s calendar.