ITSM automation is the use of workflow rules, templates, and logic to handle repetitive service management tasks - without manual input. These automations help streamline operations, reduce delays, and free up teams to focus on more complex work.
Charities and non-profits are under increasing pressure to deliver more impactful services with fewer resources. In this challenging environment, innovative IT Service Management (ITSM) software can be a powerful tool - empowering your organisation to work smarter, not harder.
London 09/04/2025 – Alemba, a leading provider of enterprise IT Service Management (ITSM) solutions, announces the launch of Alemba Discovery powered by Lansweeper, a powerful new integration designed to provide real-time IT asset discovery and automated CMDB population.
Discover how ITSM software helps educational institutions streamline services, cut costs, and enhance student and staff experiences with Alemba Service Manager.
Alemba are proud to announce that Alemba Service Manager has successfully met the Web Content Accessibility Guidelines (WCAG) 2.2-AA standards.
Implementing or optimizing an IT Service Management (ITSM) platform is a critical investment for organizations.
Customer satisfaction isn't just a feel-good metric - it’s the driving force behind service excellence.
IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.
Through years of collaboration with leading NHS trusts and healthcare providers, Alemba has gained invaluable insights into the evolving IT challenges in this critical sector.
Explore the history and evolution of ITSM. Learn how past practices shape modern ITSM and discover its impact on today’s business success.
To ensure your IT Service Management (ITSM) framework remains effective, it must be equipped to scale, adapt, and embrace new technologies and processes. As your company evolves, so does your IT infrastructure. A static, one-size-fits-all ITSM solution may quickly become a bottleneck, limiting your agility and hindering innovation.
Keeping your IT Service Management knowledge base up to date with relevant, accessible, and well-structured articles is essential for successful knowledge management. A well-maintained knowledge base empowers users, improves productivity, and enhances the customer experience by making information easy to find and understand. It's a key way to document and utilize the collective knowledge of your employees in one comprehensive resource.
Choosing the right IT Service Management (ITSM) solution is essential for any business that wants to improve its service delivery and operational efficiency. With the right ITSM software, you can streamline processes, reduce costs, and improve customer service.
Discover how ITSM modernization bridges legacy systems, driving efficiency and growth.
Creating a well-organized ITSM knowledge base is crucial for effective IT Service Management. An ITSM knowledge base centralizes information, enabling quick access to resources like FAQs, troubleshooting guides, SOPs, and best practices. This guide covers the benefits of knowledge management and foundational steps to build and maintain an ITSM knowledge base, ensuring it remains an asset for IT teams and end-users alike.
In today's fast-paced digital world, businesses are under constant pressure to innovate and adapt. However, many organizations still rely on legacy systems that, while reliable, may not meet the demands of modern operations.
London, 31/10/24 – Alemba, a leading global IT service management (ITSM) software company, is thrilled to announce that Alemba Service Manager (ASM) has been awarded a place on the UK Government's G-Cloud 14 framework. This prestigious appointment enables UK public sector organizations to procure Alemba Service Manager with ease and confidence, streamlining the procurement process for innovative ITSM solutions.
Implementing an IT Service Management (ITSM) system is a significant undertaking that can bring substantial benefits to an organization, including improved efficiency, better service delivery, and enhanced customer satisfaction.
Service catalogues are a critical component of IT Service Management (ITSM) as they allow organisations to provide a structured and streamlined way for users to request services and items they need to perform their job.
Staying compliant with regulatory changes in Information Technology Service Management (ITSM) is more critical than ever.
IT Service Management (ITSM) has become a critical aspect of businesses of all sizes. ITSM aims to align IT services with the needs of the organization and its customers, while ensuring they are delivered efficiently and effectively. But how do you know when alignment is achieved? Businesses must measure their ITSM performance by using the right metrics to identify successful alignment and its benefits.
Discover how scalable, flexible ITSM solutions can meet evolving business needs and drive growth. Learn strategies for effective ITSM scaling.
Data security and privacy are becoming increasingly critical priorities for all organizations. As businesses rely on IT Service Management (ITSM) to streamline their operations and deliver services, ensuring secure ITSM practices is essential to safeguard sensitive data and comply with evolving regulations.
Expand your IT self-service portal beyond ITSM with 5 key use cases. Discover how departments like HR, facilities, and finance can streamline services and boost efficiency using a unified platform.
When it comes to choosing an ITSM tool, you might be wondering whether an on-premise or cloud-based solution is right for you. There are pros and cons to each, and the decision ultimately depends on your unique needs and preferences.
In today's highly regulated business environment, ensuring compliance with various IT regulations is a critical aspect of effective ITSM.
Businesses are increasingly adopting modern IT Service Management (ITSM) solutions to enhance efficiency, improve service delivery, and stay competitive. However, many organizations still rely on legacy systems that have been in place for years, or even decades.
IT Service Management (ITSM) is critically important to the Energy and Utilities sector and provides a structured framework for delivering and managing IT services that are essential for ensuring operational efficiency, regulatory compliance, and customer satisfaction.
It’s 2024 and the thought of teaching children basic typing skills is almost amusing - have you ever seen a toddler navigate an iPad? Children are growing up with computer skills as second nature, which is why it has become increasingly important to teach kids coding skills from an early age.
We are thrilled to announce Isabelle Morley as the winner of the Alemba Best SysAdmin Award 2024! Isaballe, a Senior Service Desk Analyst and System Administrator at a UK Public Sector organization, has been recognized for her exceptional contributions, innovative thinking, and unwavering dedication to excellence in IT Service Management.
Effective IT Service Management (ITSM) is essential for maintaining smooth and efficient IT operations. However, the implementation of ITSM processes and tools can pose significant risks to business operations if not managed correctly. Disruptions can lead to downtime, financial losses, and a decline in customer satisfaction. It is crucial to adopt comprehensive risk management strategies during ITSM software implementation to mitigate these risks and ensure seamless operations.
Discover cost-effective ITSM solutions and strategies to manage ITSM within budget constraints without compromising service quality.
The end-of-life announcement for Cherwell Service Management presents significant business implications for organizations currently relying on the Cherwell ITSM tool to administer the delivery of IT Service Management processes.
Selecting an IT Service Management (ITSM) tool for European banks presents unique challenges that require careful consideration and strategic planning.
The efficiency of emergency services is increasingly reliant on robust IT service management (ITSM) solutions. The UK’s Blue Light services, where the rapid coordination and deployment of resources can mean the difference between life and death, the stakes are exceptionally high.
Organizations are increasingly expected to conduct environmental audits to comply with various environmental regulations and demonstrate commitment to sustainable practices. Audits are important for assessing how an organization impacts the environment. They also ensure that the organization complies with environmental laws such as the Environmental Protection Act and ISO 14001.
Organisations greatly depend on Information Technology (IT) to manage their activities, provide services, and sustain a competitive advantage. However, managing IT services efficiently and effectively can be a daunting task, especially as organisations grow and technology evolves.
Alemba’s recent webinar on Emerging Trends in ITSM provided valuable insights into key industry developments.
Local authorities are vital public institutions responsible for providing essential services to communities. These services encompass everything from education and housing to waste management and public safety.
So, you’ve done the hard work and built a comprehensive Service Request catalogue for your service delivery department, complete with a self-service portal to allow your users to log requests quickly and easily.
With over 1.5 million employees, the National Health Service (NHS) in the United Kingdom is the second largest, and possibly the most complex, organisation globally, serving more than 67 million residents.
Alemba is pleased to announce that Alemba Service Manager has been highlighted as ‘outperformer’ in the highly regarded GigaOm Radar Report for IT Service Management (ITSM) for 2023.
When it comes to selecting an ITSM tool, Alemba Service Manager offers several compelling reasons to be considered as your top choice. Here are six reasons to choose Alemba Service Manager:
Alemba is pleased to announce that our ITSM tool Alemba Service Manager has been certified for an additional three PinkVERIFY ITSM processes:
An effective IT Service Management (ITSM) tool is a vital component to manage your IT operations, enabling your organisation to evolve and grow. Obtaining buy-in from multiple stakeholders for the procurement of an ITSM tool can present challenges, but with the right approach and considerations, it can be achieved.
IT Service Management (ITSM) software is becoming more and more popular among organizations as a means to streamline their IT operations and enhance service delivery. Nevertheless, there exist a number of myths about ITSM tools that may hinder organizations from fully benefiting from them. This article will debunk five commonly held misconceptions about ITSM tools and offer advice on how to optimize their usage to maximize their value for your organization.
Alemba Service Manager v10, Alemba’s IT Service Management (ITSM) software solution, has achieved PinkVERIFY certification for a further three ITIL 4 practices:
Alemba is proud to announce the release of Alemba Service Manager HERMES v10.6 for General Availability.
Alemba is pleased to announce that the Alemba Service Manager IT Service Management (ITSM) software solution is now available for purchase on the Crown Commercial Service G-Cloud 13 framework under Lot 2: Cloud Software (SaaS).
We caught up with David McKinney, Head of Automation Services at our partner firm Lida Solutions, to find out more about what they have to offer in the IT Service Management field.
Latest acquisition builds on growing portfolio of IT service management companies
Alemba has been officially certified as ITIL® compatible by Pink Elephant, the world’s leading IT Service Management education and consulting provider.
We’re pleased to announce the release of Alemba Service Manager EOS v10.5 as GA (General Availability).
I watched Peter Jackson’s excellent new Beatles documentary (“The Beatles: Get Back”) over the weekend as I flopped around after my Covid booster. It was a masterclass in the creative process and highlighted several concepts I thought would work really well in a work context.
Alemba is pleased to announce that Alemba Service Manager v10 has achieved PinkVERIFY ITIL v4 certification for a further 3 practices:
Alemba is pleased to announce that Alemba Service Manager v10 has joined the ranks of PinkVERIFY™ Certified ITIL 4 Toolsets.
We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.
The devastating COVID-19 pandemic has forever changed the ways in which we do business and has highlighted the many benefits of remote working. During the lockdown period, Alemba has successfully managed the implementation of projects through remote-working technologies.
In these difficult times, Alemba will be ensuring its ability to support our customers, giving priority to those in Healthcare and Local Government and the organisations that support them.
Here at Alemba, we’re always proud of our latest releases. It takes a lot of hard graft (and an inordinate amount of caffeine) to make sure that our updates are packed with the kind of enhancements that really make a difference to our users.
Rackspace are helping Alemba build a world-class SaaS solution.
What can we show you of Alemba Service Manager in just ten minutes? Quite a lot, actually!
ST HELIER, JERSEY – ITSM Software developer Alemba has announced the latest innovation to come from its Jersey-based Innovation Centre.
You may have noticed a few changes on our website, such as our new logos and a change to our product name.
Alemba is pleased to announce that Alemba Service Manager is now available for purchase on the GSA Schedule via our partner, Edge Systems.
Alemba has a star rating of 4.4 out of 5 on Gartner Peer Insights in the Service & Support category in the IT Service Management Tools market as of the date of this article.
Whether you’re a battle-worn ITSM professional or brand new to the game, here are a few resources that may come in handy!
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