About Alemba
About Alemba
Alemba is an ITSM and enterprise service management software company, and the developer of Alemba Service Manager (ASM). Founded in 2007, Alemba has been part of Volaris Group since 2022, giving customers a focused, independently run vendor backed by long-term investment.
2007
Founded, building service management software
Volaris Group
Part of the group since 2022
PinkVERIFY®
Independently verified ITIL-aligned processes
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What we do
Service management software, built with focus
What we do
Alemba develops Alemba Service Manager (ASM), a governed, configurable platform for IT service management and enterprise service management. ASM brings incident, change, request and problem management into one system, with no-code graphical workflow, a service catalog, an integrated CMDB, ITIL-aligned reporting and a license-free self-service portal.
We compete on depth, governance and ease of configuration by process owners, not on breadth or lowest price, which is why mature service teams in regulated sectors choose us.
Our mission
Our mission is to advance service management by building software that puts the user experience first. We help our customers optimize business efficiency and drive continuous improvement, giving IT and business teams a platform they can adapt themselves as their processes mature.
Everything we build is measured against one question: does it make delivering and consuming services simpler, faster and more accountable across the organization?
Since 2007
Our story
From a single product line to an independently run vendor backed by a global software group.
2007
Alemba is founded
Founded in 2007, Alemba begins with a commitment to excellence in IT service management, initially supporting VMware Service Manager. Recognizing the need for a more user-friendly, process-mature solution, the team sets out to build its own.
2014
Full ownership of the product
In July 2014, Alemba takes full ownership of VMware Service Manager, expanding its reach and capabilities and developing the product into Alemba Service Manager (ASM).
2022
Alemba joins Volaris Group
In June 2022, Alemba joins Volaris Group, a leader in strengthening and growing vertical market technology companies. Alemba continues to operate independently while gaining long-term backing for the ASM roadmap. Read the announcement →
Part of Volaris Group
Since 2022, Alemba has been part of Volaris Group. Volaris acquires, strengthens and grows vertical market technology companies for the long term, rather than buying to break up or resell.
Under the Volaris decentralized model, Alemba continues to operate independently, with the same team and product direction, while gaining the stability and investment of a global software group. For our customers, that means a vendor with both specialist focus and a secure long-term future for Alemba Service Manager.
Backed for the long term
Volaris Group
A long-term home for vertical market software
- Long-term ownership, not buy-to-resell
- Decentralized model: Alemba runs independently
- Continued investment in the ASM roadmap
- Stability and best practice of a global software group
Target market
Who we serve
Alemba Service Manager is built for large and mid-sized organizations that run mature, governed service operations. We have particular depth in the public sector and regulated industries, trusted by customers such as Barts Health NHS Trust, Liverpool City Council, APS Bank and Cardiff University.
Priority sector
Local & Regional Government
Councils and authorities, including Liverpool City Council, consolidating service delivery across departments with governance and auditability.
Government solutions →
Priority sector
Healthcare
Public and private healthcare providers, including NHS trusts such as Barts Health, running world-class ITSM at scale.
Healthcare solutions →
Priority sector
Financial Services
Banks and financial institutions, including APS Bank, that need secure, controlled, audit-ready service workflows.
Financial services solutions →
Priority sector
Central Government
Government agencies standardizing enterprise service management under shared-services models.
Public sector solutions →
Priority sector
Emergency & Blue Light Services
Police, fire and ambulance services delivering critical operations with structured, reliable workflows.
Emergency services solutions →
Also serving
Education, Utilities & more
Universities such as Cardiff University, plus utilities, charities, MSPs and manufacturers extending service management across the enterprise.
All industries →
Where we operate: Alemba serves customers across the UK, Ireland, Australia, New Zealand, Canada and the United States, with support coverage across UK and European, North American and Australia/New Zealand time zones.
Trusted & certified
Accreditations and certifications
Independent verification that our platform and processes meet recognized standards, which matters when you operate in government, healthcare and finance.
Common questions
About Alemba: frequently asked questions
Who owns Alemba?
Alemba has been part of Volaris Group since 2022. Volaris Group acquires, strengthens and grows vertical market technology companies for the long term. Alemba continues to operate independently, with its existing team, under the Volaris decentralized model.
Is Alemba part of Volaris Group?
Yes. Alemba joined Volaris Group in June 2022. Volaris Group strengthens and grows vertical market technology companies for the long term, which secures continued investment in the Alemba Service Manager roadmap.
When was Alemba founded?
Alemba was founded in 2007 and originally supported VMware Service Manager. In July 2014 Alemba took full ownership of the product, which it developed into Alemba Service Manager (ASM), its ITSM and enterprise service management platform.
Where does Alemba operate?
Alemba serves customers across the UK, Ireland, Australia, New Zealand, Canada and the United States, with support coverage across UK and European, North American and Australia/New Zealand time zones.
What does Alemba do?
Alemba develops Alemba Service Manager (ASM), a PinkVERIFY-certified, ITIL-aligned ITSM and enterprise service management platform. It helps organizations manage IT and business services through no-code workflow, a service catalog, an integrated CMDB, reporting and a self-service portal.
Who uses Alemba Service Manager?
Alemba Service Manager is used by large and mid-sized organizations with mature service operations, with particular depth in local and regional government, healthcare, financial services and central government. Customers include NHS trusts, universities, banks and local authorities.
See Alemba Service Manager for yourself
Book a demo and see how a focused, governed, configurable platform handles service management across IT and the wider enterprise.
Request a demo
Or call our team: +44 (0)203 479 7900
+44 (0)131 241 1343
+1 612 416 2177
+61 (0)2 5632 9243
+64 (0)4 488 7481
