Alemba Service Manager is healthcare ITSM software trusted by hospitals, NHS Trusts and healthcare organizations worldwide to deliver secure, compliant and scalable IT service management. From large public health systems to private providers, Alemba supports service delivery, governance and patient care, with customers including Barts Health NHS Trust, CARPHA and Eastern Health.
“The automated workflows within ASM have allowed us to improve our SLAs and the overall user experience we provide.”
David Rimmer, Informatics – Associate Director of Service Delivery,
Barts Health NHS Trust
15%+ improvement in SLA compliance
In the healthcare sector, ITSM software plays a vital role in ensuring smooth IT operations, regulatory compliance, and secure patient data management. A specialized IT service management solution helps healthcare organizations deliver reliable, efficient, and cost-effective IT services, directly impacting patient outcomes.
The healthcare industry faces unique challenges, including strict regulatory compliance, budget constraints, workforce shortages, and the critical need for secure and efficient ITSM solutions.
As the ITSM software provider of choice for leading healthcare organizations such as Barts Health NHS Trust, CARPHA, and Eastern Health, Alemba understands the sector’s need for a tailored ITSM approach.
include EHR, patient record systems, and diagnostic tools. Teams spend time troubleshooting fragmented systems rather than focusing on care delivery.
including GDPR, HIPAA, and NHS governance. Manual compliance is error-prone and time‑consuming.
create pressure to deliver service quality with fewer staff and limited funding.
due to tickets for standard requests and limited automation.
Per-seat license charges limit the adoption of self‑service portals, leaving users stuck in manual support queues.
Frimley Health NHS Foundation Trust transformed IT Service Management with Alemba Service Manager, streamlining workflows, enhancing efficiency, and delivering measurable improvements - including increasing CSAT to 80% and an 82% reduction in escalations within three months.
Read Case Study
Barts Health NHS Trust modernised its IT service management using Alemba Service Manager to improve service performance, governance, and staff experience across a large, complex healthcare environment.
Read Case StudyEmpower your healthcare organization with an innovative ITSM software solution designed to address industry-specific challenges.
Alemba understands the complex demands of healthcare IT, tight budgets, strict compliance, and the need for reliable support across clinical and administrative teams. Here’s how Alemba Service Manager helps healthcare organizations manage IT services more efficiently:
Proven Frameworks
Certified for 22 ITSM processes via PinkVERIFY™, ensuring consistent incident, change, and SLA management.
Compliance-Ready
Full audit logs and automated escalations help meet NHS, HIPAA, and GDPR requirements with confidence.
Cost-Efficient
No per-user licence fees for the Self Service Portal. The licence-free portal and no-code workflow tools ease workloads and lower the total cost of ownership.
Flexible Configuration
Customize screens, forms, and workflows with GUI tools, no coding or development required.
Trusted by Leading Health Providers
Used by Barts Health NHS Trust, Frimley Health NHS Trust, and others to reach IT maturity targets and streamline service delivery.
Alemba gives healthcare IT teams the tools to stay compliant, work smarter, and support better patient care across every department.
Alemba Service Manager includes purpose-built features designed to support clinical, administrative, and IT operations in regulated healthcare environments.
Automate ticket routing, approvals, and notifications with a drag-and-drop workflow engine. AI Ops detects recurring issues and logs problem records automatically to prevent repeat incidents.
Staff and patients can access services, knowledge articles, and cloned requests through a branded, licence-free portal. AlemBot, available in version 10.6, offers 24/7 automated support for common queries.
ASM's zero-code workflow form and rule designer delivers significant operational cost savings over rival code development systems.
Set SLAs by department, track performance in real time, and trigger alerts before thresholds are breached, all to support NHS and regulatory audit readiness.
Federated CMDB & Asset Management
Centralize clinical and infrastructure assets, track configurations and lifecycles, and use visual mapping for impact analysis and risk management.
Resource Management & Reporting
Schedule specialist analysts for key workflows and use built-in reporting tools to monitor CSAT, identify trends, and resolve bottlenecks.
These features help healthcare IT teams manage complexity, reduce manual effort, and maintain service quality across all departments.
For emergency services, the quiet work of IT, HR and Estates teams can be just...
Read ArticleThe efficiency of emergency services is increasingly reliant on robust IT service management (ITSM) solutions....
Read ArticleWith over 1.5 million employees, the National Health Service (NHS) in the United Kingdom is...
Read ArticleWe’re excited to share a new demo video highlighting the power of our ServiceNow Connector,...
Read ArticleAlemba’s ITSM software empowers healthcare organizations to deliver high-quality patient care by ensuring efficient, secure, and compliant IT operations. Learn more about how Alemba can help streamline healthcare IT service management and improve operational efficiency.
+44 (0)131 241 1343
+1 612 416 2177
+61 (0)2 5632 9243
+64 (0)4 488 7481