Healthcare ITSM software is an IT service management platform built for the security, compliance and continuity demands of healthcare. Alemba Service Manager helps public health systems, private providers and semi-private organizations log and resolve requests, manage clinical and infrastructure assets, and evidence compliance, on one governed platform with a license-free self-service portal and no-code configuration.
& more
Healthcare ITSM software applies structured IT service management to the demands of a clinical environment, where a slow incident or a broken process can directly affect patient care. It gives healthcare teams a governed way to log, prioritize and resolve requests, track clinical and infrastructure assets, automate routine work, and evidence compliance across the organization.
As service expectations rise and budgets tighten, healthcare providers need more than a ticket queue. Alemba Service Manager brings incident, problem, change and request management together with a license-free self-service portal, no-code workflow automation and audit-ready reporting, so IT can keep critical services running without adding cost or complexity.
The security, compliance and continuity fundamentals are the same across settings. Alemba adapts to each through configuration, not custom code.
Support NHS Trusts, HSE Ireland and public health agencies with NHS-aligned governance, full audit trails and a license-free portal that opens self-service to every employee without per-seat cost.
Give private hospital groups, clinics and diagnostic providers fast, reliable service management with the data security, resilience and reporting that regulated commercial healthcare demands.
Serve NHS Foundation Trusts, GP federations and independent providers delivering publicly funded care, where public accountability and commercial agility have to coexist on one platform.
Healthcare IT operates under pressures few other sectors share. Alemba is built for them.
EHR, patient administration and diagnostic tools rarely talk to each other, so teams lose time troubleshooting across silos instead of supporting care.
NHS governance, HIPAA and GDPR demand traceable approvals and evidence on request. Manual compliance is slow and error-prone.
Service quality has to hold up with fewer people and less funding, which makes automation and self-service essential, not optional.
High volumes of routine requests without automation create backlogs that pull technical staff away from higher-value work.
Per-seat portal licensing discourages self-service, leaving staff stuck in manual support queues.
Provisioning and revoking access across clinical systems by hand is both a security exposure and a governance failure waiting to happen.
A single, branded workspace for logging incidents, raising requests and tracking service performance, with a license-free self-service portal for every member of staff and a no-code workflow engine behind it.
Purpose-built to support clinical, administrative and IT operations in regulated healthcare environments.
Automate routing, approvals and notifications with a drag-and-drop workflow engine. AIOps detects recurring issues and logs problem records to prevent repeat incidents on critical systems.
Explore incident management →Staff access services, knowledge and request tracking through a branded, license-free portal. AlemBot offers automated support for common queries around the clock.
Explore the portal →Set SLAs by department, track performance in real time, and trigger alerts before thresholds are breached, supporting NHS, HIPAA and GDPR audit readiness.
Explore reporting →Centralize clinical and infrastructure assets, track configurations and lifecycles, and map dependencies for impact analysis and risk management.
Explore the CMDB →Configure forms, approvals and processes with GUI tools, including access provisioning at joiners and revocation at leavers, with no coding or developer dependency.
Explore workflow →Connect Electronic Health Record systems, identity providers such as Azure AD and other ITSM tools through APIs and connectors for cross-platform workflows.
Explore integration →Depth, governance and configurability, tuned to the realities of healthcare IT.
Trusted by Barts Health NHS Trust, Frimley Health and public health agencies to reach IT maturity targets and streamline service delivery across complex environments.
Full audit logs, timestamped approvals and SLA tracking support NHS, HIPAA and GDPR requirements. Alemba self-certifies every year against the NHS Data Security and Protection Toolkit (DSPT), holds ISO 27001, ISO 9001 and Cyber Essentials Plus, and is independently verified through PinkVERIFY® for 25 ITSM processes. See our accreditations.
A license-free self-service portal and no-code configuration lower total cost of ownership, so you extend service quality without extending the budget.
GUI-driven field, form, screen and workflow builders let your team adapt the system to clinical and administrative needs without costly development. Extend it beyond IT with enterprise service management.
Alemba Service Manager is independently certified and audited against recognized standards for security, accessibility and service management.
Independently audited accessibility conformance, so you can meet WCAG procurement requirements.
Accessibility statement →Self-certified every year against the NHS Data Security and Protection Toolkit.
View certificate →UK government-backed cyber security certification, independently tested.
View certificate →Fay Stevenson, ICT Director, and David Rimmer, Associate Director of Service Delivery, on how greater ITSM maturity with Alemba Service Manager supports staff productivity and patient care at Barts Health NHS Trust.
NHS Trusts using Alemba Service Manager to raise service quality, tighten governance and improve staff experience.
Healthcare ITSM software is an IT service management platform built for the security, compliance and continuity demands of healthcare, helping hospitals, NHS Trusts and private providers log, prioritize and resolve requests, manage clinical and infrastructure assets, and evidence compliance across the organization.
Alemba Service Manager supports public health systems such as NHS Trusts and public health agencies, private hospital and clinic groups, and semi-private or mixed providers such as NHS Foundation Trusts, GP federations and independent providers delivering publicly funded care.
Yes. Alemba Service Manager retains full audit logs, timestamped approvals and service-level tracking, and is independently verified through PinkVERIFY® for 25 ITSM processes, helping healthcare organizations meet NHS governance, HIPAA and GDPR requirements.
Yes. Alemba’s self-service portal is license-free, so every employee including clinical staff can log requests, access knowledge and track tickets at no extra per-user charge.
Yes. Alemba Service Manager integrates with Electronic Health Record systems, identity providers such as Azure AD, and other ITSM tools through APIs and connectors, supporting cross-platform workflows and data sharing.
Staff configure workflows with no-code, drag-and-drop tools to automate routine processes such as access provisioning, password resets, change approvals and incident routing, reducing manual ticket handling and freeing teams to focus on service continuity.
Yes. Alemba Service Manager meets WCAG 2.2 AA, independently verified by external audit, so it supports accessibility procurement requirements for NHS and public sector buyers. Alemba also self-certifies every year against the NHS Data Security and Protection Toolkit (DSPT) and holds ISO 27001, ISO 9001 and Cyber Essentials Plus.
Keep critical services running, stay audit-ready, and open self-service to every member of staff, on one governed platform built for public, private and semi-private healthcare.
Request a demo
+44 (0)131 241 1343
+1 612 416 2177
+61 (0)2 5632 9243
+64 (0)4 488 7481