Financial services ITSM software gives banks and other financial institutions a secure, auditable way to run IT and service operations. Alemba Service Manager isolates sensitive financial data in its own tenancy, records every action for audit and segregation of duties, integrates with core banking and identity systems, and automates onboarding and access, all through no-code configuration.
Oromia Bank
& other financial institutions
Financial services ITSM software applies structured IT service management to the demands of a regulated banking environment, where every system must be secure, every process auditable, and every incident resolved fast. It gives banks and financial institutions a governed way to log and resolve requests, control change, automate onboarding and access, and evidence compliance across the organization.
Alemba Service Manager is built for exactly these conditions. It isolates each customer’s data in its own tenancy, records every approval and change for audit, integrates with core banking and identity systems, and lets teams configure workflows with no code, all with a license-free self-service portal that keeps total cost of ownership low.
The security, audit and continuity fundamentals are shared. Alemba adapts to each through configuration, not custom code.
Give retail and commercial banks a secure, auditable service platform that protects financial data, automates onboarding and access, and evidences segregation of duties for every regulator and auditor.
Deliver the same governance and resilience at a total cost of ownership that suits member-owned institutions, with a license-free portal that opens self-service to every employee.
Support wealth and asset managers and other regulated financial organizations with configurable workflows, strong access controls and complete audit trails on one platform.
Banking IT operates under pressures that standard service desks were never built for.
Regulators expect traceable approvals and evidence of segregation of duties at any moment. Manual compliance is slow and risky.
Customer and financial data must stay isolated and secure, with strict controls over who can view or change what.
Core banking, ERP and identity systems have to connect cleanly, without manual reconciliation or fragile workarounds.
Provisioning and revoking access by hand is both a security exposure and a regulatory failure waiting to happen.
Every outage in a bank carries financial, reputational and regulatory cost, so incidents need fast, structured resolution.
Manual change and reporting hold teams back and hide the trends that would prevent repeat problems.
A single, secure workspace for logging incidents, raising requests and tracking performance, with a license-free self-service portal and a no-code workflow engine behind it.
Built for the security, compliance and operational demands of regulated financial institutions.
An isolated tenancy and database per customer, with encryption, penetration testing, redundant backups, multi-factor authentication and SAML 2 access control.
Explore partitioning →Every approval, change and administrative action is recorded and timestamped, giving verifiable evidence of segregation of duties for internal and external audits.
Explore reporting →Automate joiner, mover and leaver processes: provision accounts, assign permissions and revoke access promptly, all in one logged, no-code flow.
Explore workflow →Connect core banking, ERP, CRM and identity providers such as Microsoft Entra ID through the ASM API and connectors, removing manual reconciliation.
Explore integration →Prioritize and route incidents, drive out recurring problems, and recover services quickly with automated workflows and integrated runbooks.
Explore incident management →A branded, license-free portal lets every employee raise and track requests, reducing service-desk load and lowering total cost of ownership.
Explore the portal →Depth, governance and configurability, tuned to the realities of financial services IT.
Trusted by banks including APS Bank to automate onboarding and access, reduce recurring incidents and raise self-service across IT, Customer Service, Estates and HR.
Alemba audits everything, so evidence of segregation of duties is always available. Holds ISO 27001, ISO 9001 and Cyber Essentials Plus, and is independently verified through PinkVERIFY® for 25 ITSM processes. See our accreditations.
An isolated tenancy and database per customer, encryption, penetration testing, redundant backups, multi-factor authentication and SAML 2, with on-premise, cloud or hybrid deployment to match your regulatory policy.
GUI-driven, no-code configuration and a license-free portal keep total cost of ownership down, so you adapt to new regulation and growth without costly development. Extend it beyond IT with enterprise service management.
Alemba Service Manager is independently certified and audited against recognized standards for security, quality, accessibility and service management.
UK government-backed cyber security certification, independently tested.
View certificate →See how APS Bank uses Alemba Service Manager to make secure employee onboarding and management quick and simple, cutting repetitive tasks and reducing human error.
A European bank using Alemba Service Manager to secure and automate service delivery across the organization.
Financial services ITSM software is an IT service management platform built for the security, compliance and continuity demands of banks and other financial institutions, helping them log and resolve requests, manage IT assets, automate onboarding and access, and evidence every action for audit and regulatory review.
Yes. Alemba Service Manager gives each customer an isolated tenancy and database, with encryption, penetration testing and redundant backups, plus multi-factor authentication and SAML 2 access control, so sensitive financial data stays protected and segregated.
Every approval, change and administrative action is recorded and timestamped, giving banks complete, traceable evidence of segregation of duties and audit readiness at any time. Alemba holds ISO 27001, ISO 9001 and Cyber Essentials Plus and is independently verified through PinkVERIFY® for 25 ITSM processes.
Yes. Alemba Service Manager connects to core banking platforms, ERP, CRM and identity providers such as Microsoft Entra ID through its API and connectors, keeping data consistent across systems and removing manual reconciliation.
Yes. Alemba Service Manager automates joiner, mover and leaver processes, provisioning accounts, assigning permissions and triggering equipment requests in a single logged flow, and revoking access promptly when someone leaves, strengthening security reviews and reducing manual handoffs.
Yes. Alemba’s self-service portal is license-free, so every employee across the bank can raise and track requests at no extra per-user charge, lowering total cost of ownership.
Protect financial data, evidence compliance, and automate onboarding and access, on one secure, governed platform built for banks, building societies and financial institutions.
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