HR service management software brings every HR request, case and Joiner-Mover-Leaver process onto one governed platform. Alemba Service Manager (ASM) gives HR teams structured self-service, no-code workflow automation and secure partitioning, so sensitive employee data stays confidential while service gets faster and more accountable.
HR teams are expected to deliver quick, consistent support while managing sensitive data and rising demand across the employee lifecycle. ASM replaces the inboxes, spreadsheets and disconnected tools with one governed platform.
Give employees and managers a clear, structured way to request HR support through a self-service portal, without email ping-pong.
Coordinate HR activities and approvals while integrating with IT and other teams, so nothing gets missed at any stage of the employee lifecycle.
Reduce repeat queries with an integrated knowledge base: searchable policies and guidance, published to the right audiences, with versioning and controlled updates for governance.
HR managers and specialists can update and check assigned work away from their desks, supporting timely responses and approvals.
Track contract workers and related obligations, keeping HR teams organized and audit-ready.
Dashboards and reports show workload, volumes, bottlenecks and team utilization: work volume and trend reporting, backlog visibility, case and request cycle times, and resource capacity insights for continual improvement.
Handle complex, confidential HR cases with the control and auditability you need. Typical case types supported include:
ASM secures HR case data separately from other ESM functions by combining data partitioning with role-based access control.
HR tickets, queues, forms, attachments and reporting are managed in a dedicated HR partition through ASM's partitioning, logically segregated from IT, Facilities and other service domains.
Only users assigned HR roles can view or action HR cases. Permissions can be restricted further by business rules, and sensitive fields can be hidden or made read-only for non-HR users, with full auditability and governance.
"Alemba Service Manager helped us to partition our services across IT, HR and Finance. Some of the data we hold in HR around our staff and customers is sensitive, so we needed to be able to put some security on the information held in that partition. Alemba Service Manager could certainly help us do that!"
Every request and case is tracked end to end, for faster, more consistent service delivery.
Track workload, cycle times and resource utilization through dashboards and reports.
Workflow automation and quick solution templates cut manual effort on high-volume work.
Consistent processes, better governance and fewer repeat issues across the HR function.
Works alongside the IT service management processes your organization already runs on ASM.
Segregation and role-based access mean only authorized users can view or work specific cases, fields or attachments.
ASM's integration platform streamlines data flow and reduces duplicate entry with the HR platforms you already use.
HR service management applies service management principles such as structured requests, workflows, self-service and reporting to HR, so employee requests, onboarding and cases are handled consistently, quickly and with a full audit trail. It is one part of Enterprise Service Management (ESM).
A Joiner-Mover-Leaver (JML) process manages the HR and IT activities triggered when an employee joins, changes role, or leaves. Alemba Service Manager coordinates the tasks, approvals and integrations for each stage so accounts, equipment, access and payroll actions are completed on time and nothing is missed.
Alemba Service Manager combines data partitioning with role-based access control. HR records sit in a dedicated HR partition, segregated from IT and other service domains, and only users with HR roles can view or action HR cases. Sensitive fields can be hidden or read-only for non-HR users, with full auditability.
ASM integrates with HR platforms including Workday, MHR iTrent, SAP SuccessFactors, Oracle Fusion Cloud HCM, Microsoft Dynamics 365 Human Resources and Sage HR, so employee data flows automatically into HR workflows and JML automation.
ASM supports HR case management across the employee lifecycle: onboarding and offboarding, absence and family leave, grievances, disciplinaries and investigations, performance processes, payroll and benefits queries, flexible working, reasonable adjustments, whistleblowing with restricted handling, and health and wellbeing requests.
No. Alemba Service Manager uses no-code, graphical configuration so HR process owners can build and adapt forms, approvals, SLAs and workflows themselves, without developer dependency.
Bring HR requests, JML and confidential case management onto one governed platform, with automation, self-service and secure partitioning.
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