Change, Release, and Deployment Management

Streamline with Confidence

Reduce outages, accelerate delivery, and gain full visibility into your IT changes and deployments with Alemba Service Manager.

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Alemba Service Manager workflow on iMac

Manage Change Without Disruption

Managing IT change doesn’t have to mean risking disruption. Alemba’s Change, Release, and Deployment Management solution provides a structured, automated approach to delivering updates and improvements across your IT environment, without compromising service stability.

Alemba Service Manager aligns with ITIL 4 practices to help teams plan, authorize, and implement changes and releases efficiently. Whether it's a routine update or a complex release pipeline, you gain full visibility, reduce risk, and accelerate value delivery with intelligent automation and proactive governance.

ITIL 4-Aligned Change, Release, and Deployment Practices

Alemba Service Manager supports best-practice processes defined in ITIL 4:

Incident

Change Enablement

ensures every change is assessed for risk, authorized appropriately, and implemented with minimal disruption.

Incident

Deployment Management

controls how service components are deployed across development, test, and production environments, guaranteeing consistency and reducing failure rates.

Incident

Release Management

coordinates the availability of new or updated services so they deliver value when needed.

Alemba is PinkVERIFY™ certified for all three practice areas.

What You’ll Gain with Smarter
Change Management

  • Prevent outages with structured impact analysis, approval gates, and back-out plans
  • Speed up delivery through reusable pipelines, templates, and automation
  • Maintain audit-ready compliance with approval logs, role separation, and e-signatures
  • Increase confidence using forward schedules, CAB meetings, and live notifications
  • Reduce operational noise by avoiding change collisions and last-minute firefighting
  • Improve release quality through mandatory test gates and phased deployment models, such as blue-green
  • Drive continuous improvement using KPIs like change success rate, MTTR, and deployment frequency
  • Support DevOps through API-first automation, CI/CD integration, and shift-left controls

Key Capabilities of Alemba Service Manager

Incident

Zero-Code Workflow Automation

Design and automate the entire change lifecycle, from request to post-implementation review, with a visual drag-and-drop workflow engine. Handle standard, normal, and emergency changes without writing code. Define risk-based approvals, task sequences, and audit gates in minutes.

Problem

Live Change Calendar and Forward Schedule

Plan changes with confidence using a colour-coded Release Calendar and live Forward Schedule of Change. Track dependencies, coordinate release windows, and avoid change collisions across your service ecosystem.

SLM

Risk-Aware Approvals and CMDB Integration

Changes are linked to configuration items (CIs) in the CMDB, enabling automated risk scoring and visual impact analysis. Approvers can assess the full impact of a change before authorizing its implementation.

Knowledge

Version-Controlled Release Management

Coordinate releases across environments with version-controlled packages. Trigger scripts, use Alemba Integration Hub playbooks, or launch Azure DevOps pipelines via REST APIs to ensure consistent deployments.

Change

Self-Service Change Requests

Empower business stakeholders to submit and approve change requests through an intuitive portal. Submissions are intelligently routed based on risk level, service type, or CI linkage, improving transparency and reducing IT bottlenecks.

Release

Built-in Reporting and KPIs

Track performance metrics in real time. Dashboards show change success rates, failure trends, and deployment frequency. Data exports integrate with Power BI for advanced reporting and insights.

Asset & CMDB

Seamless DevOps and Toolchain Integration

Alemba integrates with Jira, Jenkins, SCCM (now known as Microsoft Endpoint Configuration Manager), and other monitoring platforms, as well as various tools, utilizing REST APIs. Automate handoffs across your CI/CD pipeline and introduce shift-left controls to detect risks earlier in the development lifecycle.

Certified and Compliant by Design

Alemba Service Manager is PinkVERIFY™ certified for ITIL 4-aligned Change Enablement, Release Management, and Deployment Management. Available as a SaaS or on-premise solution, the platform supports scalable, secure, and fully auditable change workflows.

  • Reduced change lead times

    Reduced change lead
    times by two-thirds

  • Unplanned outages

    Virtually eliminated unplanned outages

  • CAB efficiency

    Allowed the Change Advisory Board (CAB) to focus on strategic
    decisions rather than routine approvals

Use Case: Modernizing
Change in Government

A leading U.S. state government department implemented Alemba Service Manager to modernize its change, release, and deployment workflows. The platform’s AI-powered risk calculator detected scheduling conflicts, recommended mitigations, and automatically identified the least disruptive change windows.

Alemba’s visual tools and intelligent scheduling helped the department deliver reliable, compliant change at scale.

Ready to Take Control of Change?

Alemba helps you deliver change with speed, confidence, and control. Book a demo today and see how easy it is to modernize your change, release, and deployment management.

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