London 24/03/25 - Alemba are proud to announce that Alemba Service Manager has successfully met the Web Content Accessibility Guidelines (WCAG) 2.2-AA standards, ensuring all users can access the application. This achievement was independently verified through an external accessibility audit, confirming our commitment to inclusivity and usability. At Alemba, we are committed to delivering inclusive and accessible IT service management (ITSM) software for all.
WCAG conformance is a globally recognized standard for digital accessibility, designed to make web content more usable for individuals with visual, auditory, cognitive, and motor impairments. By achieving this milestone, Alemba is reinforcing its dedication to work opportunities for all.
External auditors Ten10, commented:
"Working with Alemba on this accessibility audit was a highly collaborative and efficient process. Their team demonstrated a clear commitment to ensuring that Alemba Service Manager meets the highest accessibility standards using the Web Content Guidelines V2.2 level AA, making their ITSM software more inclusive for all users. By proactively engaging with the audit process and swiftly implementing necessary areas of non compliance, Alemba has shown true dedication to creating software that is both powerful and accessible."
Simon Nugent, CEO of Alemba, commented:
"At Alemba, we believe that technology should empower everyone. Achieving WCAG conformance for Alemba Service Manager is a significant step in ensuring that our ITSM solutions are not only powerful and intuitive but also fully accessible to all. This achievement reflects our ongoing commitment to innovation, inclusivity, and delivering exceptional user experiences."
By meeting WCAG standards, Alemba Service Manager provides:
This achievement is part of Alemba’s broader mission to create flexible, user-friendly, and future-proof ITSM solutions that serve diverse industries, including healthcare, local government, utilities, and banking.
We will continue to enhance our platforms, ensuring they evolve to meet the highest standards of accessibility and usability. Read more here
Alemba is a specialist provider of ITSM software, offering robust and flexible tools to support IT service management in sectors including healthcare, local government, utilities, and banking. With a strong focus on customer service and industry conformance, Alemba empowers organizations to streamline their IT processes and deliver exceptional service experiences.
For more information, please visit alemba.com or contact [email protected]
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