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PinkVerify

PinkVerify ITIL 4 - 15 Practices

Alemba Service Manager is PinkVERIFY™ Certified for 15 ITIL v4 practices:

  • Incident Management
  • Problem Management
  • Change Enablement
  • Service Request Management
  • Service Level Management
  • Knowledge Management
  • Service Configuration Management
  • IT Asset Management
  • Service Catalog Management
  • Release Management
  • Project Management
  • Availability Management
  • Service Validation and Testing Management
  • Monitoring and Event Management
  • Workforce and Talent Management
PinkVerify 13 Processes

Alemba Service Manager also holds PinkVERIFY™ certification for 13 ITIL V3 (2011) IT Service Management processes. These are:

  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Availability Management
  • Service Level Management
  • Service Catalog
  • Request Fulfilment
  • Event Management
  • Release and Deployment Management
  • Service Portfolio Management
  • Service Asset and Configuration Management
  • Asset Management

What is PinkVERIFY™ certification?

PinkVERIFY™ is recognized throughout the IT community as the assessment certification to achieve for your IT Service Management (ITSM) toolset. As the world's only independent ITSM tool certification program, PinkVERIFY™ helps organizations select the best tools for their ITIL requirements.

PinkVERIFY™ is Pink Elephant’s ‘seal of approval’ and means that Alemba Service Manager is officially certified as an ITIL-compatible ITSM tool.

Alemba’s PinkVERIFY™ status demonstrates our commitment to ITSM best practice and means our users can be confident in Alemba Service Manager’s ability to support the continual improvement of their ITIL processes.

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Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

ASM certified for 15 ITIL 4 Practices

03 Mar 2023

Alemba Service Manager v10, Alemba’s IT Service Management (ITSM) software solution, has achieved PinkVERIFY certification for a further three ITIL 4 practices:

Choosing the Right ITSM Solution

20 Feb 2023

Choosing the right IT Service Management (ITSM) solution is essential for any business that wants to improve its service delivery and operational efficiency. With the right ITSM software, you can streamline processes, reduce costs, and improve customer service.