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PinkVerify

PinkVerify ITIL 4 - 9 Processes

Alemba Service Manager is PinkVERIFY™ Certified for 9 ITIL v4 practices:

  • Incident Management
  • Problem Management
  • Change Enablement
  • Service Request Management
  • Service Level Management
  • Knowledge Management
  • Service Configuration Management
  • IT Asset Management
  • Service Catalog Management

Further assessments have been scheduled to add more ITIL 4 practices to this list in the near future.

PinkVerify 13 Processes

Alemba Service Manager also holds PinkVERIFY™ certification for 13 ITIL V3 (2011) IT Service Management processes. These are:

  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Availability Management
  • Service Level Management
  • Service Catalog
  • Request Fulfilment
  • Event Management
  • Release and Deployment Management
  • Service Portfolio Management
  • Service Asset and Configuration Management
  • Asset Management

What is PinkVERIFY™ certification?

PinkVERIFY™ is recognized throughout the IT community as the assessment certification to achieve for your IT Service Management (ITSM) toolset. As the world's only independent ITSM tool certification program, PinkVERIFY™ helps organizations select the best tools for their ITIL requirements.

PinkVERIFY™ is Pink Elephant’s ‘seal of approval’ and means that Alemba Service Manager is officially certified as an ITIL-compatible ITSM tool.

Alemba’s PinkVERIFY™ status demonstrates our commitment to ITSM best practice and means our users can be confident in Alemba Service Manager’s ability to support the continual improvement of their ITIL processes.

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Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

ASM certified for 9 ITIL 4 processes

09 Sep 2021

Alemba is pleased to announce that Alemba Service Manager v10 has achieved PinkVERIFY ITIL v4 certification for a further 3 practices:

ASM now a PinkVERIFY™ Certified ITIL 4 Toolset

04 Mar 2021

Alemba is pleased to announce that Alemba Service Manager v10 has joined the ranks of PinkVERIFY™ Certified ITIL 4 Toolsets.