PinkVerify

Alemba Service Manager is PinkVERIFY™ Certified for 6 ITIL v4 practices:

• Incident Management
• Problem Management
• Change Enablement
• Service Request Management
• Service Level Management
• Knowledge Management

Further assessments have been scheduled to add more ITIL 4 practices to this list in the near future.

Alemba Service Manager also holds PinkVERIFY™ certification for 13 ITIL V3 (2011) IT Service Management processes. These are:

• Incident Management
• Problem Management
• Change Management
• Knowledge Management
• Availability Management
• Service Level Management
• Service Catalog
• Request Fulfilment
• Event Management
• Release and Deployment Management
• Service Portfolio Management
• Service Asset and Configuration Management
• Asset Management

What is PinkVERIFY™ certification?

PinkVERIFY™ is recognized throughout the IT community as the assessment certification to achieve for your IT Service Management (ITSM) toolset. As the world's only independent ITSM tool certification program, PinkVERIFY™ helps organizations select the best tools for their ITIL requirements.

PinkVERIFY™ is Pink Elephant’s ‘seal of approval’ and means that Alemba Service Manager is officially certified as an ITIL-compatible ITSM tool.

Alemba’s PinkVERIFY™ status demonstrates our commitment to ITSM best practice and means our users can be confident in Alemba Service Manager’s ability to support the continual improvement of their ITIL processes.