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PinkVerify ITSM Certified - 18 Processes

Alemba Service Manager is PinkVERIFY™ Certified for 18 IT Service Management Processes:

  • Incident Management
  • Problem Management
  • Change Enablement
  • Service Request Management
  • Service Level Management
  • Knowledge Management
  • Service Configuration Management
  • IT Asset Management
  • Service Catalog Management
  • Release Management
  • Project Management
  • Availability Management
  • Service Validation and Testing Management
  • Monitoring and Event Management
  • Workforce and Talent Management
  • Service Continuity Management
  • Service Financial Management
  • Capacity and Performance Management
PinkVerify 13 Processes

Alemba vFire v9 also holds PinkVERIFY™ certification for 13 IT Service Management Processes. These are:

  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Availability Management
  • Service Level Management
  • Service Catalog
  • Request Fulfilment
  • Event Management
  • Release and Deployment Management
  • Service Portfolio Management
  • Service Asset and Configuration Management
  • Asset Management

What is PinkVERIFY™ certification?

PinkVERIFY™ is recognized throughout the IT community as the assessment certification to achieve for your IT Service Management (ITSM) toolset. As the world's only independent ITSM tool certification program, PinkVERIFY™ helps organizations select the best tools for their business requirements.

PinkVERIFY™ is Pink Elephant’s ‘seal of approval’ and means that Alemba Service Manager is officially certified as meeting the requirements of ITSM industry best practices.

Alemba’s PinkVERIFY™ status demonstrates our commitment to ITSM best practice and means our users can be confident in Alemba Service Manager’s ability to support the continual improvement of their IT Service Management processes.

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Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

GigaOm Highlights Alemba as Outperformer

08 Nov 2023

Alemba is pleased to announce that Alemba Service Manager has been highlighted as ‘outperformer’ in the highly regarded GigaOm Radar Report for IT Service Management (ITSM) for 2023.

What is an ITSM Tool?

03 Jul 2023

IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.