Meet the people behind Alemba Service Manager. Our leadership, product, delivery and customer success teams bring deep ITSM and enterprise service management expertise to every customer, as part of Alemba, a Volaris Group company.
Emily Taggart is General Manager at Alemba, leading the business day to day. She has more than eight years at Alemba, most recently as Global PMO Manager, and is known for strong operational leadership and a clear focus on customer success, quality and innovation.
Laurence Scott-MacKay is VP of Sales at Alemba. He has worked in ITSM for over 25 years, with more than 35 years in the IT industry, and is known for his strategic approach to sales and his ability to lead high-performing teams. Laurence is a passionate believer in the benefits of auto-discovery, which he has seen transform organizational performance.
Kris Trigg is Head of Development at Alemba, where he has spent more than 15 years and progressed from developer to leading the engineering team. He focuses on delivering high-quality products at scale while continuously reducing delivery friction across Alemba Service Manager.
Lauren Jones is Head of Marketing at Alemba, responsible for marketing strategy and execution across every channel. She is a senior marketing leader with more than 20 years of experience spanning software, telecoms, retail and e-commerce, with a track record in demand generation, brand and data-driven growth.
James Speight is Head of Global Business Development at Alemba, leading new-business acquisition worldwide. He has spent over 12 years at Alemba across pre-sales and business development, working with organizations in a wide range of sectors, and brings a strong background in ITSM pre-sales and solution demonstration.
Andria Bradac is Customer Success Team Manager at Alemba, focused on helping customers get lasting value from Alemba Service Manager. She has more than 12 years at Alemba across professional services, knowledge management and account management, and holds a master's in Industrial and Organizational Psychology from Harvard Extension School.
Kate Rushworth is Global PMO Manager at Alemba, overseeing project governance and delivery. She has more than twenty years of experience driving continuous improvement and ITIL-aligned service management transformation, gained across organizations including WPP GroupM, News Ltd and Commonwealth Bank of Australia before joining Alemba.
Chris Forster is Head of Product at Alemba, shaping the direction of Alemba Service Manager. He has spent more than 14 years at Alemba across product consultancy and technical account management, giving him deep, hands-on knowledge of how customers deploy and get value from the platform.
Lesley Waldock is Head of Finance at Alemba, responsible for the company's financial strategy and operations. She brings over a decade of senior finance experience, including more than eleven years as a Senior Finance Business Partner at Capita, and holds Level 5 and Level 3 diplomas in Leadership and Management from the Chartered Management Institute.
See how our team helps organizations get more from service management, or come and join us.
+44 (0)131 241 1343
+1 612 416 2177
+61 (0)2 5632 9243
+64 (0)4 488 7481