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Local Authorities

One of the key challenges for local government authorities is modernizing IT infrastructure to drive efficiency and improve service delivery to their customers, often on strict budgets.

Dumfries and Galloway
Christchurch City Council
Liverpool City Council
Portsmouth City Council
Swansea Council
Oxford City Council
St. Helen's Council

Alemba Service Manager provides local government agencies with an affordable, scalable Service Management solution to help them get on the path to digital transformation.

Enable self-service adoption

Consolidate your services in a single, easy-to-use customer experience portal.

Seamless integrations

Alemba Service Manager integrates with a large variety of applications, allow you to make the most of your existing software.

Built-in governance

Automated approvals, notifications and allocation of tasks helps you ensure security and compliance.


Keep track of all of your metrics through advanced reporting and dashboard functionality.


Empower users to share knowledge with an integrated knowledge base.

Accelerate digital transformation

Digitize and automate your manual processes and paper forms.


Access your tool from anywhere, any time.

Find out how Alemba helped Liverpool City Council reduce calls to the service desk by 30% in just 3 months.

Liverpool City Council



Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

Liverpool City Council


Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

GigaOm Highlights Alemba as Outperformer

08 Nov 2023

Alemba is pleased to announce that Alemba Service Manager has been highlighted as ‘outperformer’ in the highly regarded GigaOm Radar Report for IT Service Management (ITSM) for 2023.

What is an ITSM Tool?

03 Jul 2023

IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.