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Local Authorities

One of the key challenges for local government authorities is modernizing IT infrastructure to drive efficiency and improve service delivery to their customers, often on strict budgets.

Dumfries and Galloway
Christchurch City Council
Liverpool City Council
Portsmouth City Council
Swansea Council
Oxford City Council
St. Helen's Council

Alemba Service Manager provides local government agencies with an affordable, scalable Service Management solution to help them get on the path to digital transformation.

Enable self-service adoption

Consolidate your services in a single, easy-to-use customer experience portal.

Seamless integrations

Alemba Service Manager integrates with a large variety of applications, allow you to make the most of your existing software.

Built-in governance

Automated approvals, notifications and allocation of tasks helps you ensure security and compliance.


Keep track of all of your metrics through advanced reporting and dashboard functionality.


Empower users to share knowledge with an integrated knowledge base.

Accelerate digital transformation

Digitize and automate your manual processes and paper forms.


Access your tool from anywhere, any time.

Find out how Alemba helped Liverpool City Council reduce calls to the service desk by 30% in just 3 months.

Liverpool City Council



Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

Liverpool City Council


Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

ASM Honorable Mention in Gartner's Magic Quadrant for ITSM

14 Oct 2020

We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.

Alemba to end support for IE

19 Aug 2020

With the release of Alemba Service Manager in 2018, we expanded the capability of the tool to break the constraints of plug-ins and the reliance on Internet Explorer. The available interfaces of Core, Nano and Portal were available to use in modern browsers such as Google Chrome and Microsoft Edge. New features, enhanced security measures and improved performance techniques necessitated the removal of Internet Explorer support for Core and Nano as they were incompatible.