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Alemba supports a large global customer base of local government entities, ranging from local councils to county governments.
Alemba Service Manager offers a cost-effective, scalable and secure ITSM solution tailored to meet the rigorous demands of the public sector:
You can find useful articles, case studies, whitepapers and more in our resource repository for public authorities below:
Worcestershire County Council (WCC) partnered with Alemba in 2018 to overhaul their IT Service Management (ITSM) approach.
The efficiency of emergency services is increasingly reliant on robust IT service management (ITSM) solutions.
Local authorities are vital public institutions responsible for providing essential services to communities. These services encompass everything from education and housing to waste management and public safety.
Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.
Dumfries and Galloway Council is the third largest in Scotland and serves a population of almost 150,000 people. The Council’s IT team consists of 75 members, three of which are dedicated help desk technicians that support 3,000 corporate users, 3,000 school network users and 4,500 devices in offices and remote locations.
For a newly-trimmed Service Desk department, coping with over 200 analysts across 16 divisions as diverse as payroll and motor vehicles was a big ask. That was, until they used Alemba Service Manager
