Local Government

Empowering Local Government Organizations with Robust IT Service Management

Top local authorities trust Alemba Service Manager - here’s why:

Alemba supports a large global customer base of local government entities, ranging from local councils to county governments.

Alemba Service Manager offers a cost-effective, scalable and secure ITSM solution tailored to meet the rigorous demands of the public sector:

  • Security First: Protect sensitive data with robust security features, ensuring the confidentiality and integrity of government information.
  • User-Friendly Interface: Intuitive design and user-friendly interfaces make Alemba Service Manager accessible to all levels of staff, minimizing training requirements.
  • An ITSM tool that grows with you: Alemba Service Manager offers a scalable platform that can easily accommodate your changings needs.
  • Cost Savings: Optimize operational efficiency, reduce downtime, and proactively address issues with Alemba Service Manager, resulting in substantial cost savings for your organization.

Resource Hub: ITSM Solutions for Local Government

You can find useful articles, case studies, whitepapers and more in our resource repository for public authorities below:

Case Study:
Luton Borough Council

Luton Borough Council (LBC) successfully transitioned their IT support back in-house, implementing Alemba Service Manager (ASM) to streamline and enhance their IT Service Management processes.

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Case Study:
New Zealand Government Agency

A New Zealand Government agency partnered with Alemba to enhance their IT service management (ITSM) capabilities, transforming their operations into a fully functional enterprise service management platform. Alemba Service Manager helped the agency streamline workflows, increase automation, and efficiently manage service requests for multiple agencies while maintaining a shared services model.

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Case Study:
Worcestershire Council

Worcestershire County Council (WCC) partnered with Alemba in 2018 to overhaul their IT Service Management (ITSM) approach.

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Enhancing Critical Service Delivery for emergency Services

The efficiency of emergency services is increasingly reliant on robust IT service management (ITSM) solutions.

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Optimising ITSM for Local Authorities

Local authorities are vital public institutions responsible for providing essential services to communities. These services encompass everything from education and housing to waste management and public safety.

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Case Study:
Liverpool City Council

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

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Case Study:
Dumfries and Galloway

Dumfries and Galloway Council is the third largest in Scotland and serves a population of almost 150,000 people. The Council’s IT team consists of 75 members, three of which are dedicated help desk technicians that support 3,000 corporate users, 3,000 school network users and 4,500 devices in offices and remote locations.

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Case Study:
New South Wales

For a newly-trimmed Service Desk department, coping with over 200 analysts across 16 divisions as diverse as payroll and motor vehicles was a big ask. That was, until they used Alemba Service Manager

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Southampton City Council
Liverpool City Council
Worcestershire County Council
North Yorkshire Police

Ready to take the next step? Contact us to schedule a personalized demonstration and see how our ITSM solutions can empower your organization.

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