Alemba Service Manager offers a feature called Partitioning that allows our customers to incorporate various business functions into their system.
Alemba Service Manager is a multi-tenanted, single application, which means that your various departments can use the same tool to separate workflows, configuration settings and data security requirements, while still being able to collaborate between business units when needed.
This means that you can expand your Service Management processes into areas such as Facilities and HR Support as your organization grows.
By encouraging cross-organizational collaboration, Alemba Service Manager can help your business break down internal silos and achieve your shared business objectives.
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We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.
With the release of Alemba Service Manager in 2018, we expanded the capability of the tool to break the constraints of plug-ins and the reliance on Internet Explorer. The available interfaces of Core, Nano and Portal were available to use in modern browsers such as Google Chrome and Microsoft Edge. New features, enhanced security measures and improved performance techniques necessitated the removal of Internet Explorer support for Core and Nano as they were incompatible.