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At Alemba, we understand that different levels of participation is common in organizations.
Alemba Service Manager’s flexible pricing model takes into account the needs of different kinds of users, offering interfaces for everyone, everywhere.
For those who work under the bonnet to set up and maintain your system, our Alemba Service Manager Core interface offers enhanced functionality to manage every aspect of your Service Management needs.
Nano has been developed for analysts and occasional users who want to get the job done easily and with no fuss. It is intuitive and ergonomic. Only essential information and buttons are displayed, with pop-out panels and incremental search functionality built in. All this, on any browser, with the power of the Alemba Service Manager engine behind it.
Do you want to show your users an attractive shop window for your services? The Alemba Service Manager suite includes a fully brandable, 100% license-free portal for your users to log calls and requests, and place orders.
Access your application anytime, anywhere, using your favourite Android, iOS or Windows Phone device. Are you an end user? Great, access the self-service portal's responsive UI to log and track calls, approvals, orders and assets. Are you an analyst? Perfect, Nano is designed with small screens in mind, so you can keep up with your outstanding workload when you are on the move.
A New Zealand Government agency partnered with Alemba to enhance their IT service management (ITSM) capabilities, transforming their operations into a fully functional enterprise service management platform. Alemba Service Manager helped the agency streamline workflows, increase automation, and efficiently manage service requests for multiple agencies while maintaining a shared services model.
Luton Borough Council (LBC) successfully transitioned their IT support back in-house, implementing Alemba Service Manager (ASM) to streamline and enhance their IT Service Management processes.
Worcestershire County Council enhances IT service delivery and efficiency using Alemba's IT Service Management solution, Alemba Service Manager (ASM), benefiting 5,000 customers and 100 analysts.
APS Bank harnesses Alemba Service Manager's powerful automation to make employee on-boarding and management quick and simple, reducing the requirement for repetitive tasks and minimizing human error.
Barts Health NHS Trust launched a long-term project with the goal of developing the maturity of its IT processes and significantly evolved their use of Alemba Service Manager to meet this objective.
With Alemba Service Manager, the Thirteen Housing IT team was now able to visually show the automated process, from the initial email through to the creation of requests, the completion of tasks and the final outcome of granting or revoking access to equipment such as company laptops.
Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.
Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.
For a newly-trimmed Service Desk department, coping with over 200 analysts across 16 divisions as diverse as payroll and motor vehicles was a big ask. That was, until they used Alemba Service Manager + vRealize Orchestrator to automate their Active Directory updates.
Dumfries and Galloway Council is the third largest in Scotland and serves a population of almost 150,000 people. The Council’s IT team consists of 75 members, three of which are dedicated help desk technicians that support 3,000 corporate users, 3,000 school network users and 4,500 devices in offices and remote locations.
Founded in 1883 Cardiff University boasts 6000 staff members and 28 000 students across two main campuses, three colleges and 27 schools.
Barnardo’s is a British charity that works to protect, nurture and provide opportunities for the most vulnerable children and young people. It works directly with 240,000 children, young people and families every year and runs more than 960 vital services across the UK.
