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Uses

Business process management and automation

100% start-to-finish automation straight out of the box.

Alemba Service Manager provides your businesses with an unrivalled system for automating the management of your business processes throughout their lifecycle.

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Kroger logo
“It is all done automatically with no need for human interaction – and it all happens very quickly”
Read the Kroger case study →

Combining a functionally rich graphical workflow designer, a powerful integration platform and flexible screen designer, Alemba Service Manager offers a 100% web-based solution that lets you design, execute, manage, and optimize your business processes across multiple devices, without any manual coding.

Design

  • Create virtually any business process with the graphical workflow engine.
  • Use the graphical forms designer to create unique screens for each workflow request.
  • Get up and running quickly by creating templates for specific workflow processes with predefined tasks.
Alemba Service Manager's graphical workflow designer and a request form on two desktop screens

Promote self-service

With Alemba Service Manager’s user-friendly self-service portal, your customers can initiate processes, submit forms and action tasks – all without the need for a license.

  • Users can browse their service catalogue and easily add services to their shopping cart.
  • Segregate your service request catalogue so users only see services and requests that are applicable to their line of work.
  • Manage approvals from the self-service portal with the click of a button.
The Alemba Service Manager self-service portal on a laptop, showing a reporting dashboard
Stay in control

Manage

With Alemba Service Manager, you are always in control of your processes. You can:

Manage approvals

Set up dynamic approvals, assign weightings to approvals depending on the stakeholder’s role, and action approvals via the Alemba Service Manager interface, self-service portal or via email.

Manage tasks

Set up business rules to ensure tasks are routed to the right people. Use rules to skip tasks, automatically progress the workflow, or wait for a specific number of tasks to be complete before progressing. Use workflow tasks to automate external procedures outside of the tool.

Track progress

Track the progress of your workflow through a color-coded graphic.

Report

Execute reports on all your business processes.

Execute

Because Alemba Service Manager is a 100% web-based solution, there is no need to install any special client software. All you need is the URL to access your Alemba Service Manager application, making it easy to deploy across all your devices.

Interact with processes via mobile device

Access Alemba Service Manager from your tablet or mobile to manage approvals and submit forms.

The Alemba Service Manager IT portal on a mobile phone

Automate your business processes from start to finish

Design, execute, manage and optimize your processes across every device, without any manual coding.

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