Business Process Management and Automation

100% start-to-finish automation straight out of the box.

Alemba Service Manager provides your businesses with an unrivalled system for automating the management of your business processes throughout their lifecycle.

Combining a functionally rich graphical workflow designer, a powerful integration platform and flexible screen designer, Alemba Service Manager offers a 100% web-based solution that lets you design, execute, manage, and optimize your business processes across multiple devices, without any manual coding.

Design

Create virtually any business process with the graphical workflow engine.
Use the graphical forms designer to create unique screens for each workflow request.
Get up and running quickly by creating templates for specific workflow processes with predefined tasks.

Promote Self-service

With Alemba Service Manager’s user-friendly self-service portal, your customers can initiate processes, submit forms and action tasks – all without the need for a license.

Users can browse their service catalogue and easily add services to their shopping cart.
Segregate your service request catalogue so users only see services and requests that are applicable to their line of work.
Manage approvals from the self-service portal with the click of a button.

Manage

With Alemba Service Manager, you are always in control of your processes. You can:

Manage approvals:

Set up dynamic approvals
Assigning weightings to approvals, depending on the stakeholder’s role
Action approvals via the Alemba Service Manager interface, self-service portal or via email.

Manage tasks:

Set up business rules to ensure tasks are routed to the right people
Use rules to skip tasks, automatically progress the workflow, or wait for a specific number of tasks to be complete before progressing.
Use workflow tasks to automate external procedures outside of the tool

Track the progress of your workflow through a color-coded graphic

Execute reports on all your business processes

Execute

Because Alemba Service Manager is a 100% web-based solution, there is need to install any special client software. All you need is the URL to access your Alemba Service Manager application, making it easy to deploy across all your devices.

Interact with processes via mobile device:

Access Alemba Service Manager from your tablet or mobile to manage approvals and submit forms.

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Kroger

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

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Liverpool City Council

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

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GigaOm Highlights Alemba as Outperformer

08 Nov 2023

Alemba is pleased to announce that Alemba Service Manager has been highlighted as ‘outperformer’ in the highly regarded GigaOm Radar Report for IT Service Management (ITSM) for 2023.

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What is an ITSM Tool?

03 Jul 2023

IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.