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Enterprise ITSM software with ITIL best practices built in
Alemba Service Manager helps IT service leaders standardize processes, reduce operational cost, and stay compliant. Deliver license-free self service, no-code automation, and PinkVERIFY-certified incident, problem, and change management across complex enterprise environments.
Struggling with manual IT workflows, ticket
overload, or SLA breaches?
Alemba Service Manager addresses core operational challenges faced by enterprise IT teams through automation, no-code configuration, and license-free Self Service Portal access for users. Here’s how it solves the most common issues:
Manual Processes
Delay Resolution
Alemba replaces repetitive tasks with no-code automation. Set up workflows to route, approve, and resolve tickets fast and without scripting.
Too Many Tickets,
Not Enough Time
AI Ops spots repeat incidents and turns them into problem records. That means fewer tickets, faster fixes, and less drain on your service desk.
SLA Breaches Hurt
Reliability and Trust
Track every SLA in real time. Built-in alerts and automated escalations help you stay ahead of deadlines and keep performance on target.
Per-User Fees
Hold You Back
Give everyone access, without worrying about license limits. Alemba’s self-service portal is 100% license-free, helping users solve issues without contacting IT.
What Alemba Service Manager Delivers
Grouped by how your teams work. Built to improve IT performance across every layer of service management.
Service Operations
Designed to keep core IT services running smoothly and aligned with business goals.
Incident Management
Log, categorize, assign, and resolve incidents efficiently. Prioritize based on impact and urgency while keeping users informed throughout the resolution process.
Problem Management
Identify root causes and eliminate recurring issues using proactive trend analysis and AI Ops insights. Automatically generate problem records from linked incidents.
Service Level Management (SLM)
Track SLAs in real time. Set response and resolution targets by priority, monitor performance against thresholds, and prevent breaches with built-in alerts.
Knowledge Management
Build and maintain a searchable knowledge base. Allow support teams and end users to access step-by-step solutions, reducing ticket volume and resolution times.
User Empowerment
Tools that put control in the hands of your users, not behind a license wall.
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Self-Service Portal
Give every employee access to log requests, track progress, and resolve issues on their own, with no license limits. Designed for ease of use across the entire organization.
Chatbot
Offer 24/7 support with a virtual agent that integrates directly with the Alemba platform, guiding users to the right solutions faster.
Request Fulfilment
Standardize and automate service requests such as software access, hardware upgrades, and account changes. With no-code tools, you can configure forms, approvals, and tasks.
Governance & Integration
Support compliance, reduce risk, and unify IT assets and changes in one system.
Change Management
Plan, assess, and deploy changes with full traceability to minimise risk and downtime.
Federated CMDB
Consolidate asset data from multiple sources and visualise dependencies and configuration changes.
Asset Management
Track physical and digital assets across their lifecycle, from procurement to retirement.
Resource Management
Assign the right people to the right tasks. Alemba’s Resource Scheduler helps manage technician availability, workload, and skills for better service execution.
Industry Solutions for Complex Environments
Alemba Service Manager is trusted by critical infrastructure providers, public institutions, and large-scale enterprises where IT resilience, governance, and efficiency are essential. Explore how we support your sector with secure, configurable, ITIL-aligned workflows.
Ensure continuity of care with reliable IT support systems. Alemba helps hospitals and health systems manage high volumes of requests while meeting strict compliance requirements like HIPAA and NHS governance.
Explore Healthcare
Public sector organizations need secure, auditable, and budget-conscious ITSM. Alemba powers government departments with proven tools that reduce operational overhead while maintaining compliance with standards like G-Cloud and FedRAMP.
Explore Government
Alemba supports financial institutions where security, speed, and control are non-negotiable. Automate complex workflows without compromising auditability.
Explore Finance
Power, water, and telecom operators depend on stable IT operations. Alemba helps utility providers modernize support processes while integrating with legacy systems.
Explore UtilitiesHere is what our customers say...
The product can be easily customised meaning we can move and adapt fast. Alemba's service team are excellent and extremely helpful to accomplish our goals. There are still some limitations to the product I'm waiting on being applied. Support tickets can take a long time to be resolved sometimes.
Ben McCartney
Luton Borough Council · Service Manager · United Kingdom
I have been administering ASM (and it's previous iterations: Ionix, VSM, vFire) for about the last 10 years. It has had it's challenges, particularly with the big upgrade from vFire(v9) to ASM(v10), but Alemba have always been upfront about any features which may have dropped off due to the technology change, and their support team have always been pro-active in making sure we had workarounds or fixes for any issues we've had.
Government · Application Administrator
not sure what goes here. overall I have been using this product for over 15 years and have seen many improvements and cant wait for the admin improvements.
jill C.
My organisation has been using ASM for 10+ years (Previously vFire and VSM). We have found it a good fit for our needs. It is reliable and performs well. Integrations with our parts of the ITSM environment works well via inbuilt connectors and API's.
Government · Service Centre Manager
Overall Experience is very good and it helped the organization reach its goals with regards to change requests and incidents.
Banking · DevOps
Fully featured system with plenty of configuration. Great package and price to start with a software system that was functional but had issues to begin with. Since the upgrade to v10 and above ASM has been getting better and better and we are more than happy to keep using it for the future.
Paul M.
Why CIOs Love Alemba: Predictable ITSM Costs With Unlimited Portal Userss
Trusted by Teams Who Can’t Afford Downtime
From retail to healthcare and government, mission-critical operations run on Alemba. Our platform supports some of the world’s most complex IT environments — securely, reliably, and at scale.
"It is all done automatically with no need for human interaction, and it all happens very quickly."
Manager of Systems Operations at Kroger Technology
Read More
“We could see that ASM had the potential to do most, if not all, of our immediate and future needs and were confident that Alemba could help us on this maturing journey.”
Head of ICT, Service Delivery at Barts Health
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"The project went very well – quick software configuration against a straightforward specification documentation... Alemba were able to provide careful guidance in both technical and non-technical speak, to various stakeholders.”
Cardiff University
Read MoreBuilt for Real Enterprise Needs
ITSM + Automation in
One Platform
Run all core IT processes with automation built in.
See It in Action
License-Free End-User
Access
Give every employee portal access at no extra cost.
Learn How It WorksProduct Roadmap Teaser
Find out about the exciting upcoming features we have planned for future releases.
Explore the Roadmap
