Introducing Alemba Service Manager's innovative chatbot, your ultimate companion in streamlining service management processes.
Designed to revolutionize how you engage with your Incidents and Service Requests, our intelligent chatbot is here to provide swift and personalized assistance around the clock. Say goodbye to tedious wait times and hello to instant resolutions. If you're seeking technical support or submitting requests, our chatbot is equipped with advanced capabilities to ensure a seamless experience. Experience the future of service management today with Alemba Service Manager's cutting-edge chatbot.
Here’s a list of key areas where Alemba Chatbot 1.0 can drive value to both consumers and businesses:
You will find your Chatbot displayed in the bottom right corner of your Customer Portal.
Launch the Chatbot with a single click!
Step 1: Review the quality and content of the Knowledge Articles you are going to use to train the Alemba Chatbot.
Step 2: Decide whether you want Alemba to host your Chatbot (additional cost option), or if you would prefer to host it in your own Azure tenancy.
Step 3: Alemba or you will create an Azure Language Studio resource in the Azure tenancy.
Step 4: Configure your Azure parameters in the ASM Chatbot Admin page to publish your Knowledge Articles to this location.
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