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Alemba Chatbot 1.0

Chatbot Feature

Introducing Alemba Service Manager's innovative chatbot, your ultimate companion in streamlining service management processes.

Designed to revolutionize how you engage with your Incidents and Service Requests, our intelligent chatbot is here to provide swift and personalized assistance around the clock. Say goodbye to tedious wait times and hello to instant resolutions. If you're seeking technical support or submitting requests, our chatbot is equipped with advanced capabilities to ensure a seamless experience. Experience the future of service management today with Alemba Service Manager's cutting-edge chatbot.


Here’s a list of key areas where Alemba Chatbot 1.0 can drive value to both consumers and businesses:

  • Instant Access: Get immediate access to a wealth of knowledge stored in the database.
  • Time Savings: Quickly find relevant information without the need for extensive searches.
  • Enhanced Efficiency: Resolve incidents and fulfill requests faster with readily available knowledge.
  • Consistent Responses: Ensure consistency in responses by leveraging the standardized information in the knowledge base.
  • Reduced Workload: Lighten the workload of support staff by empowering users to self-serve using the chatbot.
  • Improved Accuracy: Provide accurate solutions and information derived from verified knowledge base articles and frequently asked questions.
  • Increased Productivity: Enable employees to focus on high-value tasks by reducing time spent on repetitive inquiries.
  • On-Demand Learning: Facilitate continuous learning among users by offering instant access to relevant knowledge articles.
  • Enhanced Customer Experience: Delight customers with prompt and accurate resolutions to their queries and issues.
  • Empowered Users: Empower users to resolve issues independently, fostering a sense of autonomy and confidence in using the system.

The Self-Service Chatbot

Alemba Chatbot Launch icon

You will find your Chatbot displayed in the bottom right corner of your Customer Portal.
Launch the Chatbot with a single click!

Dynamic Chatbot Dialogs Expands Your World of Knowledge

Alemba Chatbot Screenshot

Getting Started

Step 1: Review the quality and content of the Knowledge Articles you are going to use to train the Alemba Chatbot.

Step 2: Decide whether you want Alemba to host your Chatbot (additional cost option), or if you would prefer to host it in your own Azure tenancy.

Step 3: Alemba or you will create an Azure Language Studio resource in the Azure tenancy.

Step 4: Configure your Azure parameters in the ASM Chatbot Admin page to publish your Knowledge Articles to this location.



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