Demo Contact

Self-service Portal

100% License Free

Alemba Service Manager offers an attractive, user-friendly self-service interface that allows end users to log calls and requests, and place orders.

Alemba Service Manager Self Service is 100% license-free, which means you can make it available to as many users as you wish without incurring any additional expenses.

Custom branding

Custom branding

The self-service interface can be branded to your corporate logos and color themes.

Chat

Chat

Users can chat with analysts in real time to help solve their problems.

shop

Shop

Customers can browse the service request catalogue and easily request services by adding them to their shopping cart.

Solve

Solve

Your customers can solve problems by searching the integrated knowledge base.

Widgets

Widgets

Design custom ‘get in touch’ widgets for easy access to frequently requested services.

News

News

The news feed function allows you to share important information with your customers.

mobile

Mobile

A responsive UI allows users to log and track calls, approvals, orders and assets while on the go.

mobile

For all business units

You can adopt a unified self-service portal incorporating different departments, such as IT HR and Facilities, or choose to have segregated portals for each business unit.

APS Bank


Streamlining their employee on-boarding process using Alemba Service Manager
Find out more
APS Bank

Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

Read the case study

Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

Read the case study

What is an ITSM Tool?

07 Nov 2024

IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.

Read the article

Cherwell End Of Life: Transitioning to Alemba Service Manager

22 Jul 2024

The end-of-life announcement for Cherwell Service Management presents significant business implications for organizations currently relying on the Cherwell ITSM tool to administer the delivery of IT Service Management processes.

Read the article