Self-Service Portal

One Unified, License-Free Portal for All Enterprise Services

Alemba’s Self-Service Customer Portal connects employees with IT, HR, Finance, Facilities, and more, enabling them to request support, access knowledge, and track progress in real-time from a single, intuitive interface.

Schedule a Demo

A Modern Self-Service Gateway for Every Department

At Alemba, we recognise that seamless communication between every service team, including IT, HR, Finance, Facilities, and beyond, and the people they support is critical to organisational success.

Purpose-built for Enterprise Service Management (ESM), the Alemba Service Manager Customer Portal offers a single, consumer-grade experience that enables employees to log requests, find answers, and stay updated without needing to contact the service desk.

With a familiar shopping-cart-style catalog, smart automation, and AI-driven support, users resolve routine issues faster, while service teams reduce ticket volumes and reclaim time for higher-value tasks.

What You’ll Gain with Alemba’s Self-Service Portal

Enhance communication between employees and service desk teams
Increase self-service adoption across departments
Reduce ticket volumes with AI suggestions and intelligent search
Lower support costs through deflection of routine queries
Improve satisfaction with fast, transparent service
Promote knowledge base usage to reduce incident volume
Accelerate request handling with guided workflows and automated routing
Deliver real-time updates that build trust and reduce follow-ups
Surface content and process gaps with built-in usage analytics
Support a shift-left strategy by freeing up specialists for complex issues

Key Features of the ASM Customer Portal

Unified Service Gateway

Provide employees with a single entry point for all service requests, from IT and HR to Finance, Facilities, and more.

AI-Powered Virtual Assistant

Alemba’s AI assistant helps users navigate the Knowledge Bank and Request Catalog to resolve common issues or fulfil requests instantly, without escalation.

Smart Search & Contextual Suggestions

AI understands user intent, previous behaviour, and keywords to serve relevant articles and forms in real time.

License-Free Access at Scale

Enable unlimited user access with no per-user licensing, ideal for large, hybrid, or distributed organisations.

Request Tracking & SLA Visibility

Users get full transparency on ticket status, SLAs, and timelines, including visual indicators and real-time updates.

Personalisation & Branding

Match your organisation’s look, feel, and language with configurable layouts, categories, and branding.

Major Incident Notifications

Push alerts to users with service impact updates or critical outage information.

Targeted News Bulletins

Share tailored announcements, bulletins, or policy updates by team, location, or user group.

Real-Time Dashboards & Service Insights

Gain visibility into service desk performance, portal usage, and trends to drive continuous improvement.

Designed for Enterprise Service Management (ESM)

Unlike IT-only portals, Alemba’s solution supports every department, enabling employees to request equipment, book rooms, access benefits, or report facility issues from a single platform. Automation, routing, and tracking are unified across the enterprise for a consistent and scalable experience.

Enterprise Service Management Portal Interface

Seamless Integration with Alemba Workflows

Every request submitted via the portal triggers Alemba’s no-code Graphical Workflow Engine, connects to the CMDB, and follows service catalog logic. Automations, approvals, escalations, and status updates happen without manual handoffs, keeping both users and service teams informed.

Customer Success: Luton Council

Luton Council utilises Alemba Service Manager portal to provide employees with direct access to support services, real-time updates, and AI-powered guidance.

Users find answers through searchable knowledge articles and dynamic forms, which has led to a significant drop in inbound contacts and faster resolution times.

With improved transparency and ease of use, portal adoption grew steadily, allowing service desk staff to focus on more complex issues.

Read the full case study

See It in Action

See how Alemba’s Self-Service Portal helps you deflect tickets, reduce delays, and deliver a consistent support experience across your business.

Request a Demo Watch it in Action