Alemba - Self-service Portal
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Self-service Portal

100% License Free

Alemba Service Manager offers an attractive, user-friendly self-service interface that allows end users to log calls and requests, and place orders.

Alemba Service Manager Self Service is 100% license-free, which means you can make it available to as many users as you wish without incurring any additional expenses.


Custom branding

Custom branding

The self-service interface can be branded to your corporate logos and color themes.

Chat

Chat

Users can chat with analysts in real time to help solve their problems.

shop

Shop

Customers can browse the service request catalogue and easily request services by adding them to their shopping cart.

Solve

Solve

Your customers can solve problems by searching the integrated knowledge base.

Widgets

Widgets

Design custom ‘get in touch’ widgets for easy access to frequently requested services.

News

News

The news feed function allows you to share important information with your customers.

mobile

Mobile

End users can log and track calls, approvals, orders and assets via the Alemba Service Manager app.

mobile

For all business units

You can adopt a unified self-service portal incorporating different departments, such as IT HR and Facilities, or choose to have segregated portals for each business unit.

Liverpool City Council saw a 30% reduction in Service Desk calls through automation.


Find out how they did it.
Liverpool City Council

Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

ITSM Tool Selection: Benefits of Peer Reviews

20 Jun 2019

Selecting and implementing a new IT Service Management tool can be a daunting task. Not only do you need to decide on the best fit for your organisation in terms of budget and functionality, but also navigate a myriad of organisational challenges.

Alemba Service Manager is here!

04 Apr 2019

You may have noticed a few changes on our website, such as our new logos and a change to our product name.