Demo Contact

Self-service Portal

100% License Free

Alemba Service Manager offers an attractive, user-friendly self-service interface that allows end users to log calls and requests, and place orders.

Alemba Service Manager Self Service is 100% license-free, which means you can make it available to as many users as you wish without incurring any additional expenses.


Custom branding

Custom branding

The self-service interface can be branded to your corporate logos and color themes.

Chat

Chat

Users can chat with analysts in real time to help solve their problems.

shop

Shop

Customers can browse the service request catalogue and easily request services by adding them to their shopping cart.

Solve

Solve

Your customers can solve problems by searching the integrated knowledge base.

Widgets

Widgets

Design custom ‘get in touch’ widgets for easy access to frequently requested services.

News

News

The news feed function allows you to share important information with your customers.

mobile

Mobile

End users can log and track calls, approvals, orders and assets via the Alemba Service Manager app.

mobile

For all business units

You can adopt a unified self-service portal incorporating different departments, such as IT HR and Facilities, or choose to have segregated portals for each business unit.

Liverpool City Council saw a 30% reduction in Service Desk calls through automation.


Find out how they did it.
Liverpool City Council

Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

ASM Honorable Mention in Gartner's Magic Quadrant for ITSM

14 Oct 2020

We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.

Alemba to end support for IE

19 Aug 2020

With the release of Alemba Service Manager in 2018, we expanded the capability of the tool to break the constraints of plug-ins and the reliance on Internet Explorer. The available interfaces of Core, Nano and Portal were available to use in modern browsers such as Google Chrome and Microsoft Edge. New features, enhanced security measures and improved performance techniques necessitated the removal of Internet Explorer support for Core and Nano as they were incompatible.