Alemba's self-service portal is a single, license-free front door to enterprise services. Employees across IT, HR, Finance and Facilities log requests, search knowledge and track progress in real time from one consumer-grade interface, in their own language, so routine issues resolve faster and service teams handle fewer tickets.
A self-service portal is a single online front door where employees log requests, find knowledge-base answers and track progress in real time, without having to contact the service desk. Purpose-built for Enterprise Service Management, Alemba's portal extends that experience across IT, HR, Finance, Facilities and beyond from one platform.
With a familiar shopping-cart-style service catalog, smart search and guided workflows, users resolve routine issues themselves, while service teams cut ticket volumes and reclaim time for higher-value work. It is a consumer-grade experience that supports a genuine shift-left strategy across the enterprise.
A single entry point for all service requests, from IT and HR to Finance, Facilities and more.
Search understands user intent, behavior and keywords to serve relevant articles and forms in real time.
Unlimited user access with no per-user licensing, ideal for large, hybrid or distributed organizations.
Full transparency on ticket status, SLAs and timelines, with visual indicators and real-time updates.
Match your organization's look, feel and language with configurable layouts, categories and branding.
Push service-impact updates and critical outage information to affected users.
Share tailored announcements and policy updates by team, location or user group.
Visibility into service desk performance, portal usage and trends to drive continuous improvement.
A quick tour of the ASM customer portal: catalog, knowledge, request tracking and a consistent experience across every department.
Unlike IT-only portals, Alemba's portal supports every department, so employees can request equipment, book rooms, access benefits or report a facilities issue from a single platform. Automation, routing and tracking are unified across the enterprise for a consistent, scalable experience.
Every request submitted through the portal triggers Alemba's no-code graphical workflow engine, connects to the CMDB and follows service catalog logic. Approvals, escalations and status updates happen without manual handoffs, keeping both users and service teams informed.
For distributed and international organizations, Alemba's portal supports multiple languages, so every employee gets the same consumer-grade service experience in their own language, from one platform. No separate systems, no fragmented experience across regions.
Explore the multi-language self-service portal →Bringing IT support back in-house against a fixed deadline, Luton Borough Council implemented Alemba Service Manager to support 2,500 users and around 3,600 requests a month, and went live ahead of schedule.
The council built a customer portal praised for its ease of use and comprehensive features, including Teams Chat integration, and is now extending it beyond IT toward a single front door for its wider corporate enabling services.
Read the full case study →
A self-service portal is a single online front door where employees log requests, find knowledge-base answers and track progress without contacting the service desk. Alemba's self-service portal extends this across IT, HR, Finance and Facilities from one license-free interface.
Yes. Alemba's self-service portal supports multiple languages, so employees in different regions use the same portal in their own language. This suits distributed and international organizations that need one consistent service experience across locations. Explore the multi-language self-service portal.
Yes. Alemba's self-service portal is 100% license-free for end users, so you can roll it out to the entire business without per-user fees.
Yes. Alemba supports either a unified portal for all departments or separate portals for IT, HR, Facilities and more, depending on your structure.
The portal is fully responsive and works on desktop, tablet and mobile devices, so users can access services anytime, anywhere.
Yes. Built-in chat lets users talk to analysts directly from the portal to resolve issues faster, and a chatbot helps users find solutions to common problems.
Yes. You can apply your organization's logo, color scheme and design standards to fully brand the portal.
See how Alemba's self-service portal helps you deflect tickets, reduce delays and deliver a consistent support experience across your business, in any language.
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