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Self-service Portal

Alemba Service Manager offers an attractive, user-friendly self-service interface that allows end users to log calls and requests, and place orders.

Alemba Service Manager Self Service is 100% license-free, which means you can make it available to as many users as you wish without incurring any additional expenses.

Custom branding

The self-service interface can be branded to your corporate logos and color themes.

Chat

Users can chat with analysts in real time to help solve their problems.

Shop

Customers can browse the service request catalogue and easily request services by adding them to their shopping cart.

Solve

Your customers can solve problems by searching the integrated knowledge base.

Widgets

Design custom ‘get in touch’ widgets for easy access to frequently requested services.

News

The news feed function allows you to share important information with your customers.

Mobile

End users can log and track calls, approvals, orders and assets via the Alemba Service Manager app.

For all business units

You can adopt a unified self-service portal incorporating different departments, such as IT HR and Facilities, or choose to have segregated portals for each business unit.

Liverpool City Council saw a 30% reduction in Service Desk calls through automation.

Find out how they did it.

Read the case study

Kroger

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

Read the case study

Liverpool City Council

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

Read the case study