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Enhancing Critical Service Delivery for emergency Services

17 May 2024

The efficiency of emergency services is increasingly reliant on robust IT service management (ITSM) solutions. The UK’s Blue Light services, where the rapid coordination and deployment of resources can mean the difference between life and death, the stakes are exceptionally high.

Alemba Service Manager Helping the Environment

19 Apr 2024

Organizations are increasingly expected to conduct environmental audits to comply with various environmental regulations and demonstrate commitment to sustainable practices. Audits are important for assessing how an organization impacts the environment. They also ensure that the organization complies with environmental laws such as the Environmental Protection Act and ISO 14001.

Top 10 ITSM Benefits

12 Apr 2024

Organisations greatly depend on Information Technology (IT) to manage their activities, provide services, and sustain a competitive advantage. However, managing IT services efficiently and effectively can be a daunting task, especially as organisations grow and technology evolves.

Emerging Trends in ITSM Webinar: Highlights

04 Mar 2024

Alemba’s recent webinar on Emerging Trends in ITSM provided valuable insights into key industry developments.

Optimising ITSM for Local Authorities

16 Feb 2024

Local authorities are vital public institutions responsible for providing essential services to communities. These services encompass everything from education and housing to waste management and public safety.

Promote your Service Portal

02 Feb 2024

So, you’ve done the hard work and built a comprehensive Service Request catalogue for your service delivery department, complete with a self-service portal to allow your users to log requests quickly and easily.

Making NHS Trusts an ITSM Powerhouse

13 Dec 2023

With over 1.5 million employees, the National Health Service (NHS) in the United Kingdom is the second largest, and possibly the most complex, organisation globally, serving more than 67 million residents. 

Measure ITSM Performance for Success

31 Aug 2023

The importance of ITSM metrics, which metrics to track, how to analyse them effectively, and how to avoid common mistakes.

8 Tips for Writing Knowledge Base Articles

31 Jul 2023

Keeping your knowledge base up to date with relevant, accessible and easy-to-follow knowledge articles is essential for successful knowledge management.

Build and Maintain an ITSM Knowledge Base

26 Jul 2023

A knowledge base is a centralised repository of information that is organised and structured in a way that makes it easy to find and access. It can be used to store and manage a wide range of information, including documentation, best practices, procedures, and other knowledge assets.

What is an ITSM Tool?

03 Jul 2023

IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.

6 Reasons to Choose ASM as your ITSM Tool

27 Jun 2023

When it comes to selecting an ITSM tool, Alemba Service Manager offers several compelling reasons to be considered as your top choice. Here are six reasons to choose Alemba Service Manager:

Building a Business Case for Your ITSM Software Purchase

22 Jun 2023

An effective IT Service Management (ITSM) tool is a vital component to manage your IT operations, enabling your organisation to evolve and grow. Obtaining buy-in from multiple stakeholders for the procurement of an ITSM tool can present challenges, but with the right approach and considerations, it can be achieved.

Building Your Own IT Service Catalogue

19 Jun 2023

Service catalogues are a critical component of IT Service Management (ITSM) as they allow organisations to provide a structured and streamlined way for users to request services and items they need to perform their job.

On Premise vs Cloud Based ITSM

05 Jun 2023

When it comes to choosing an ITSM tool, you might be wondering whether an on-premise or cloud-based solution is right for you. There are pros and cons to each, and the decision ultimately depends on your unique needs and preferences.

5 Myths About Your ITSM Tool

13 Mar 2023

IT Service Management (ITSM) software is becoming more and more popular among organizations as a means to streamline their IT operations and enhance service delivery. Nevertheless, there exist a number of myths about ITSM tools that may hinder organizations from fully benefiting from them. This article will debunk five commonly held misconceptions about ITSM tools and offer advice on how to optimize their usage to maximize their value for your organization.

Choosing the Right ITSM Solution

20 Feb 2023

Choosing the right IT Service Management (ITSM) solution is essential for any business that wants to improve its service delivery and operational efficiency. With the right ITSM software, you can streamline processes, reduce costs, and improve customer service.

Partner Spotlight: Lida Solutions

24 Aug 2022

We caught up with David McKinney, Head of Automation Services at our partner firm Lida Solutions, to find out more about what they have to offer in the IT Service Management field.

5 Lessons I Learned from The Beatles

21 Dec 2021

I watched Peter Jackson’s excellent new Beatles documentary (“The Beatles: Get Back”) over the weekend as I flopped around after my Covid booster. It was a masterclass in the creative process and highlighted several concepts I thought would work really well in a work context.

Calling all users!

23 Mar 2020

Are you an Alemba customer?

Cool kids code

28 Feb 2019

It’s 2019 and the thought of teaching children basic typing skills is almost amusing - have you ever seen a toddler navigate an iPad? Children are growing up with computer skills as second nature, which is why it has become increasingly important to teach kids coding skills from an early age.

6 Awesome Resources

25 Jul 2018

Whether you’re a battle-worn ITSM professional or brand new to the game, here are a few resources that may come in handy!