Graphical ITSM Workflow Designer | Alemba

Design Complex Workflows Visually. Automate with Confidence.

Use Alemba’s no-code Graphical Workflow Engine to build and manage business-critical processes across IT, HR, Finance, and more—without writing a single line of code.

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Alemba Service Manager workflow on iMac

Streamline Business and IT Workflows Without Code

Alemba Service Manager’s Graphical Workflow Engine allows teams to visually design and automate end-to-end service management workflows. From IT change approvals to HR onboarding, every department can create dynamic, rules-driven workflows using a drag-and-drop canvas, no scripting or development resources required.

Workflows mirror real-world operations using visual elements, enforce consistency through automation, and provide real-time execution tracking that keeps teams informed and in control.

What You Can Do with Alemba Workflows

  • Build and deploy enterprise workflows with drag-and-drop simplicity
  • Empower non-technical users to automate requests and business logic
  • Reuse templates and apply version control to standardize operations
  • Visualize workflow execution in real time to identify blockers instantly
  • Reduce delays with weighted, dynamic, and quorum-based approvals
  • Enforce rules using conditional logic, SLA timers, and change windows
  • Automate external actions with REST, SQL, PowerShell, or RPA integrations
  • Coordinate parallel activities across CABs, service teams, and systems
  • Sync directly with the CMDB, Form Designer, and Self-Service Portal
  • Scale easily across IT, HR, Facilities, Finance, and other business units
Alemba Service Manager workflow on iMac

Business Benefits

  • Accelerates workflow design with no-code tools
  • Reduces training and dev costs through intuitive visual logic
  • Increases consistency and compliance across teams
  • Enables faster decisions with real-time tracking and approvals
  • Boosts productivity by automating task flows and system handoffs
  • Supports stakeholder collaboration with portal-based approvals
  • Improves service desk efficiency with templates and version control
  • Escalates dynamically based on risk, cost, or request type
  • Integrates seamlessly with third-party systems via the Integration Hub

Inside the Graphical Workflow Engine

No-Code Visual Designer

Design workflows directly on a drag-and-drop canvas. Connect tasks in series or parallel, see real-time execution updates, and configure logic without scripting.

Rich Task Palette

    Approval Tasks
  • Agent Approvals — Analyst approvals within Core, Nano, or email
  • User Approvals — License-free approvals via the Self-Service Portal or email
  • Weighted Approvals — Voting power distributed based on stakeholder role
  • Dynamic Approvals — One approval per linked CI or Service Owner
routing
Routing & Logic

Conditional Branching – Route by cost, risk, SLA, or other business rules

Change Window Task – Ensure execution only within approved maintenance windows

instruction
Instructional Tasks

Standard Instruction – Step-by-step human tasks with evidence capture

Subtasks – Checklists for complex tasks broken into smaller units

automation
Automation & System Tasks

Automation/Outbound Actions – Trigger scripts or jobs via REST, SQL, PowerShell, or message queues

Manage CMDB Task – Add, update, or retire CIs directly from the workflow

approvals
Approval Tasks

Agent Approvals, User Approvals, Weighted Approvals, Dynamic Approvals

Alemba Service Manager workflow on iMac

Workflow Control and SLA Enforcement

Alemba’s workflow engine includes built-in governance features.

  • Pause execution until approvals or conditions are met
  • Enforce quorum-based decisions
  • Roll back on rejections or errors
  • Loop with delay/reminder tasks to meet SLA targets
  • Trigger next steps instantly on success

Parallel Execution for Speed and Scale

Run multiple workflow lanes in parallel—for example, CAB reviews, system automation, and human fulfillment. Tasks can operate independently and converge to a single outcome, speeding up resolution and ensuring consistency.

Release
Release

Secure, Controlled, and Versioned

Every workflow version is tracked, with native version control to safely test and evolve automations. Partition-aware security ensures only authorized users can design or edit flows across departments.

Built for the Full ITSM and ESM Ecosystem

Integrated tightly with Alemba Service Manager, the Graphical Workflow Engine connects seamlessly to:

Use it to automate onboarding, access requests, incident escalations, approvals, and more—with visibility, control, and zero scripting.

Customer Success: APS Bank

APS Bank partnered with Alemba in 2020 to standardize and scale service delivery across the enterprise using ASM’s Graphical Workflow Engine.

Today, IT, HR, Estates, and Customer Service teams all use the drag-and-drop designer to manage service requests, automate approvals, and streamline execution. The result: a consistent, scalable, and user-friendly platform driving cross-functional engagement and efficiency.

See Workflow in Action

See how Alemba’s Graphical Workflow Engine helps your teams work faster, automate smarter, and maintain total control across every department.

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