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  1. Customer-Centricity

    At Alemba, we put the customer at the centre of everything we do. We aim to understand customers’ needs and provide solutions that exceed their expectations.

  2. Integrity

    We strive to operate with honesty and transparency in all dealings, both internally and externally, and uphold high ethical standards.

  3. Innovation

    We are continuously seeking new and creative ways to improve processes, technologies, and services to stay ahead in a rapidly changing IT landscape.

  4. Quality Excellence

    Alemba is committed to delivering exceptional quality services and solutions.

  5. Cost Efficiency

    We strive to optimise costs while delivering exceptional value. Alemba aims to find efficient solutions that benefit both the company and its customers.

  6. Agility

    We strive to embrace change and adapt quickly and efficiently to evolving technologies and customer needs.

  7. Knowledge and Expertise

    Alemba prioritises the development and application of expertise in the ITSM field to enhance customer satisfaction. We continuously invest in professional development, ensuring that our employees possess the knowledge and skills necessary to provide exceptional service, ultimately benefiting our customers.

  8. Approachability

    We aim to foster an environment where employees are easily approachable, ensuring that customers and colleagues feel comfortable seeking assistance and information.

  9. Sustainability

    Alemba considers the environmental impact of our operations and strives to minimise our carbon footprint through responsible practices.

  10. Security and Privacy

    We prioritise the security and privacy of customer data and information. Alemba implements robust security measures and complies with relevant regulations.

  11. Team Development

    Alemba is committed to the growth and development of our employees, providing opportunities for learning, advancement, and personal growth.

  12. Relationship Building

    We strive to foster strong, enduring relationships both internally with our staff and externally with our customers. We recognise that meaningful connections are at the heart of our success, and by building trust and collaboration with both our team members and clients, we create a foundation for mutual growth and satisfaction.



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Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

Emerging Trends in ITSM Webinar: Highlights

04 Mar 2024

Alemba’s recent webinar on Emerging Trends in ITSM provided valuable insights into key industry developments.

GigaOm Highlights Alemba as Outperformer

08 Nov 2023

Alemba is pleased to announce that Alemba Service Manager has been highlighted as ‘outperformer’ in the highly regarded GigaOm Radar Report for IT Service Management (ITSM) for 2023.