Organizations rely on forms for a variety of business interactions. In many cases, businesses are still faced with the burden of having to complete paper forms, resulting in high costs, increased risk of errors and frustration.
Dramatically reduce costs.
Improve turnaround times.
Enhance customer satisfaction.
Allow for data gathering to understand process performance, risks and costs.
Alemba’s expert consultants have great experience in helping customers along the journey from paper-based process to delivering optimized digital processes.
Alemba Service Manager enables you to digitize your organization’s paper-based forms. Online forms can be published on the Self Service portal as part of the service catalog. Once the form is completed and submitted, the workflow engine automatically assigns the relevant tasks and approvals to the correct stakeholders, at the appropriate points in the process.
A form is selected from a catalogue
A submitted form initiates a pre defined workflow
Tasks and approvals are auto-assigned to the right people and automated tasks are triggered
Reports and Dashboards on all activities are avaiable
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Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.
Alemba is pleased to announce that Alemba Service Manager has been highlighted as ‘outperformer’ in the highly regarded GigaOm Radar Report for IT Service Management (ITSM) for 2023.
IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.