Peer Insights Report
Alemba are named in the Gartner Peer Insights 'Voice of the Customer' Report
Read the report
Organizations rely on forms for a variety of business interactions. In many cases, businesses are still faced with the burden of having to complete paper forms, resulting in high costs, increased risk of errors and frustration.
Dramatically reduce costs.
Improve turnaround times.
Enhance customer satisfaction.
Allow for data gathering to understand process performance, risks and costs.
Alemba’s expert consultants have great experience in helping customers along the journey from paper-based process to delivering optimized digital processes.
Alemba Service Manager enables you to digitize your organization’s paper-based forms. Online forms can be published on the Self Service portal as part of the service catalog. Once the form is completed and submitted, the workflow engine automatically assigns the relevant tasks and approvals to the correct stakeholders, at the appropriate points in the process.
A form is selected from a catalogue
A submitted form initiates a pre defined workflow
Tasks and approvals are auto-assigned to the right people and automated tasks are triggered
Reports and Dashboards on all activities are avaiable
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You may have noticed a few changes on our website, such as our new logos and a change to our product name.
It’s that time of the year when industry analysts give us their ITSM trends and predictions for the new year.
