Demo Contact

¿Hablas Español? 你会说中文吗? No problem!

(a.k.a. Babel Fish mode)

Alemba Service Manager now supports full translation of the self-service portal into any language.

The new multi-lingual feature is perfect for global service desk teams who need to support customers in multiple languages.

Multi Language Login Screen

Key Features

Translate labels in the self-service portal into any language.

Your customers can interact with the self-service interface in the language of their choice.

  • Supports text input in the user’s native language.
  • Translate search results and call descriptions into any language.


Dynamic translation of content.

For example, when logging a call on the self-service portal:

  • The user enters the call description in Japanese on the self-service portal.
  • It appears in English to the analyst in Alemba Service Manager Core.
  • The analyst then types an action into the call in English.
  • When the user views this action in the self-service portal it will appear in Japanese.


Translation of incoming and outgoing emails.

Emails are dynamically translated into the user’s preferred language. For example:

  • A user logs a new call by email in the self-service portal. The email is written in Japanese.
  • The assigned analyst receives the email translated into English.
  • The analyst replies to the email in English.
  • The user will receive the response email translated into Japanese.



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