Alemba Service Manager now supports full translation of the self-service portal into any language.

The new multi-lingual feature is perfect for global service desk teams who need to support customers in multiple languages.

Key Features

Translate labels in the self-service portal into any language.

Your customers can interact with the self-service interface in the language of their choice.

• Supports text input in the user’s native language.
• Translate search results and call descriptions into any language.

 

Dynamic translation of content.

For example, when logging a call on the self-service portal:

• The user enters the call description in Japanese on the self-service portal.
• It appears in English to the analyst in Alemba Service Manager Core.
• The analyst then types an action into the call in English.
• When the user views this action in the self-service portal it will appear in Japanese.

 

Translation of incoming and outgoing emails.

Emails are dynamically translated into the user’s preferred language. For example:

• A user logs a new call by email in the self-service portal. The email is written in Japanese.
• The assigned analyst receives the email translated into English.
• The analyst replies to the email in English.
• The user will receive the response email translated into Japanese.