Alemba Service Manager now supports full translation of the self-service portal into any language.
The new multi-lingual feature is perfect for global service desk teams who need to support customers in multiple languages.
Your customers can interact with the self-service interface in the language of their choice.
For example, when logging a call on the self-service portal:
Emails are dynamically translated into the user’s preferred language. For example:
Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.
Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.
Alemba Service Manager v10, Alemba’s IT Service Management (ITSM) software solution, has achieved PinkVERIFY certification for a further three ITIL 4 practices:
Choosing the right IT Service Management (ITSM) solution is essential for any business that wants to improve its service delivery and operational efficiency. With the right ITSM software, you can streamline processes, reduce costs, and improve customer service.