Demo Contact

¿Hablas Español? 你会说中文吗? No problem!

(a.k.a. Babel Fish mode)

Alemba Service Manager now supports full translation of the self-service portal into any language.

The new multi-lingual feature is perfect for global service desk teams who need to support customers in multiple languages.

Multi Language Login Screen

Key Features

Translate labels in the self-service portal into any language.

Your customers can interact with the self-service interface in the language of their choice.

  • Supports text input in the user’s native language.
  • Translate search results and call descriptions into any language.


Dynamic translation of content.

For example, when logging a call on the self-service portal:

  • The user enters the call description in Japanese on the self-service portal.
  • It appears in English to the analyst in Alemba Service Manager Core.
  • The analyst then types an action into the call in English.
  • When the user views this action in the self-service portal it will appear in Japanese.


Translation of incoming and outgoing emails.

Emails are dynamically translated into the user’s preferred language. For example:

  • A user logs a new call by email in the self-service portal. The email is written in Japanese.
  • The assigned analyst receives the email translated into English.
  • The analyst replies to the email in English.
  • The user will receive the response email translated into Japanese.



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ASM Available on G-Cloud 13!

14 Dec 2022

Alemba is pleased to announce that the Alemba Service Manager IT Service Management (ITSM) software solution is now available for purchase on the Crown Commercial Service G-Cloud 13 framework under Lot 2: Cloud Software (SaaS).

ASM Approved on G-Cloud 13

02 Nov 2022

Alemba is pleased to announce that we have been approved as a supplier on the Crown Commercial Service G-Cloud 13 framework for Lot 2: Cloud Software (SaaS).