Why Choose Alemba | Alemba Service Manager Features

Achieving World-Class ITSM Support at Barts Health NHS Trust

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How To Guides

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Low Total Cost of Ownership

Alemba Service Manager is a low total cost of ownership solution, which allows you to support an unlimited number of customers in one system.

The licence-free end user portal: Configure branded portals for your customers at no additional cost.
Cost-effective analyst licensing model: Supports both concurrent and dedicated licences.

ITSM Best Practice

Alemba Service Manager has achieved PinkVERIFY™ certification for 18 ITSM processes.
Find out more here.

Zero Code

With Alemba Service Manager’s powerful drag-and-drop workflow engine, you can create virtually any business process that follows a logical workflow. No coding required!

Interfaces for everyone

Alemba Service Manager’s flexible pricing model considers the needs of different kinds of users, offering interfaces for everyone, everywhere.

Advanced Integration

Alemba Service Manager offers an advanced integration platform, which allows you to link together your IT management tools and systems.

Flexible deployment

Choose between Cloud or On-premise and effortlessly move
between the platforms. We’ll never lock you in!

“Best in Class” award for Proactive Problem Management by the independent ITSM Review panel

Finalist for the 2018 DevOps Industry Awards in the category Best DevOps Automation Project with our customer Liverpool City Council

SDI IT Service & Support Awards: Finalist for the Best Implementation Award with Liverpool City Council

SDI IT Service & Support Awards: Shortlisted for Best Implementation of an ITSM solution with Glasgow Caledonian University

SDI IT Service & Support Awards: Alemba customer Barnardo’s is shortlisted in the Best Small Service Desk category

CIO Application Magazine named Alemba among the Top 25 Workflow Solution Providers

Kroger

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

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Liverpool City Council

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

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What is an ITSM Tool?

30 Jan 2025

IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.

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Choosing the Right ITSM Solution

05 Dec 2024

Choosing the right IT Service Management (ITSM) solution is essential for any business that wants to improve its service delivery and operational efficiency. With the right ITSM software, you can streamline processes, reduce costs, and improve customer service.