Organizations choose Alemba Service Manager for deep, governed ITSM and enterprise service management built for complex, regulated environments. Process owners configure workflows themselves with zero code, every change is auditable, and end users are never behind a license wall.
Depth, governance and configurability, on one platform. Here is what regulated service teams choose Alemba for.
ASM is PinkVERIFY® certified for 25 ITSM processes, more than any other platform. Governance you can prove, not just claim.
Build and change virtually any process with a drag-and-drop graphical workflow engine. No developers, no professional services bottleneck.
Run the full service lifecycle in IT and extend the same governed model into HR, finance, procurement and facilities with enterprise service management.
A license-free self-service portal for every employee. You license analysts, not the whole organization, so adoption is never capped by cost.
40+ ITIL-aligned reports and dashboards ready on day one, so you can measure performance and evidence SLAs from the start.
Flexible licensing, cloud or on-premise with no lock-in, and a low total cost of ownership that keeps improving as you scale.
ASM gives regulated organizations depth without heavy development overhead. Process owners configure workflows themselves, every change is traceable, and services stay governed as you grow.
Structured approvals, segregation of duties and a complete audit trail across every process, so you can evidence compliance whenever it is asked of you.
An integrated federated CMDB consolidates data from multiple sources and maps dependencies across systems, so change carries less risk.
Connect directory, HR, finance, asset and monitoring systems through the integration platform, APIs and connectors for end-to-end automation.
Choose cloud or on-premise and move between them freely. We never lock you in, and ASM is available through G-Cloud and other public sector frameworks.
A short tour of the service catalog, zero-code workflow, automation, reporting and self-service that make up Alemba Service Manager.
From the NHS to local government to financial services, teams choose Alemba to run governed service management at scale.
Independently certified and accredited: PinkVERIFY® (25 processes) · ISO 9001 and ISO 27001 · Cyber Essentials Plus · WCAG 2.2 AA
Organizations choose Alemba Service Manager for deep, governed ITSM and enterprise service management built for complex, regulated environments. It combines zero-code graphical workflow, an integrated CMDB and a license-free self-service portal with the auditability regulated sectors require, so process owners configure services themselves without heavy development overhead.
Yes. Alemba Service Manager is PinkVERIFY® certified for 25 ITSM processes by Pink Elephant, supporting ITIL-aligned practices across incident, problem, change, request, knowledge and service level management.
Alemba Service Manager offers a license-free self-service portal for every end user, so you license analysts rather than the whole organization. Analyst licensing supports both concurrent and dedicated models, giving you flexibility as your teams change.
Alemba Service Manager is available as a cloud service or an on-premises deployment, and you can move between them without being locked in. It is also available to UK public sector organizations through G-Cloud and other public sector frameworks.
Alemba Service Manager is designed for IT and service management teams in healthcare, local and central government, financial services and other regulated sectors where visibility, governance and control are essential. It is used by organizations including NHS trusts, government agencies and financial institutions.
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