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GigaOm Highlights Alemba as Outperformer in Radar Report for IT Service Management (ITSM), 2023

• 08 Nov 2023

Alemba is pleased to announce that Alemba Service Manager has been highlighted as ‘outperformer’ in the highly regarded GigaOm Radar Report for IT Service Management (ITSM) for 2023.

The GigaOm Radar Report is a trusted resource for IT decision-makers seeking comprehensive insights into the ITSM landscape, assisting them in making informed choices that align with their business needs and use case requirements.

The report not only evaluates vendors' capabilities but also their commitment to supporting the transition from ITIL 3 to ITIL 4. It assesses ITSM vendors in three distinct categories:

  1. ITSM Essentials: Core ITSM functionality for fundamental service management needs, including IT Asset Management, Problem Management, Incident Management, Change Enablement, Knowledge Management, and more.
  2. ITSM Infrastructure Insight: Functionality to manage and monitor infrastructure components (such as networks, systems and applications) that can impact service quality or cause outages, covering availability management, capacity and performance management, deployment management, and more.
  3. ITSM Business Value: ITSM features facilitating a two-way connection between business, financial and services, encompassing portfolio management, project management, service financial management, service continuity management, and workforce and talent management.

Alemba demonstrated excellence in each of these categories, solidifying its position as an industry leader. The company's commitment to aligning its offerings with the evolving ITIL framework and its competency in all ITSM Essential modules, active management around ITSM infrastructure components, and intuitive workflow engine were key factors in its recognition.

Alemba General Manager, Simon Nugent, expressed his satisfaction with Alemba’s outstanding performance in this report, saying, "We are honoured to be recognised by GigaOm as an outperformer in their 2023 Radar Report for IT Service Management. This acknowledgment reflects our ongoing commitment to delivering innovative solutions that empower organisations to achieve IT service excellence."

As the ITSM landscape continues to evolve, Alemba remains dedicated to helping businesses optimise their IT service management processes and align with the latest ITIL standards. The company's unwavering commitment to excellence, a customer-centric approach, and innovative solutions set it apart in the competitive ITSM market.

GigaOm ITSM Radar Report showing Alemba as an outperformer