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+64 (0)4 488 7481IT Service Management Software
Enterprise-Grade ITIL Processes, Built for Simplicity
Alemba Service Manager (ASM) is a fully featured IT Service Management platform certified by PinkVERIFY for 22 ITIL-aligned practices—placing it among a select few platforms independently audited for such comprehensive coverage.
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Despite this depth, ASM is engineered for usability. With drag-and-drop, zero-code design tools, process owners can build workflows, configure smart forms, and integrate with third-party systems without needing developers. The result is a highly configurable ITSM solution that empowers IT teams while accelerating time to value.
Core ITIL-Aligned Processes Supported by ASM
Request Management
Fulfill service requests efficiently with guided forms, approval routing, and automation that aligns with business demand.
Incident Management
Manage the complete incident lifecycle—from detection to resolution—ensuring minimal business disruption and restored productivity.
Problem Management
Identify root causes, eliminate recurring incidents, and implement long-term fixes to maintain service quality and stability.
Change Management
Plan, assess, and authorize normal, standard, and emergency changes. Automate CAB approvals, analyze risks, and track outcomes.
Event Management
Monitor events from infrastructure and tools in real time. Correlate alerts, reduce noise, and escalate only what matters.
Availability Management
Track service uptime and performance against agreed targets. Improve reliability through visibility into service health and dependencies.
Asset Management
Maintain a centralized inventory of IT and non-IT assets, complete with lifecycle tracking, ownership, warranties, and cost centers.
Knowledge Management
Provide analysts and end users with the right information at the right time through a searchable knowledge base with auto-suggested content.
Service Level Management
Define, track, and enforce SLAs, OLAs, and underpinning contracts to meet business expectations and ensure accountable service delivery.
CMDB Management
Track and visualize configuration items (CIs), services, and dependencies. Use real-time impact modeling and relationship maps for better decisions.
Workflow Automation
Use ASM’s no-code, drag-and-drop engine to automate approvals, task execution, and integrations—supporting any ITSM process.
Additional Capabilities
Self-Service Portal
Offer end users a branded, intuitive portal to submit requests, access knowledge, and track progress—license-free and enterprise-wide.
Graphical Form Designer
Build dynamic, logic-driven forms with zero code. Empower process owners to customize intake forms for any workflow.
Live Chat
Allow users to communicate with analysts in real time via the portal, improving responsiveness and user satisfaction.
Resource Management
Monitor team workloads, assign tasks by skillset, and optimize analyst availability across queues.
Integration Connectors
ASM’s Integration Hub connects seamlessly with third-party tools such as monitoring systems, CI/CD pipelines, and IT operations platforms.
Explore our connectorsBuilt-In Flexibility, Certified by Design
Whether you’re starting with core ITSM or scaling toward Enterprise Service Management, ASM gives you the flexibility, control, and compliance you need—without complexity.