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+64 (0)4 488 7481ITSM With Data Security and Sovereignty at Its Core
Protect Your Organisation’s Data with Alemba Service Manager — a Secure ITSM Platform, ISO:27001 Compliant, hosted on the Microsoft Azure Infrastructure
Protect sensitive organisational data with a secure, sovereign ITSM platform built for modern compliance and governance requirements. Alemba Service Manager (ASM) gives organisations greater control over data residency, access, and privacy while leveraging the security and resilience of dedicated Microsoft Azure infrastructure.
The Growing Security Challenge for Modern Enterprises
Organisations must procure solutions with secure architectures that guarantee:
- Control over where data is stored
- Assurance that customer data cannot bleed across tenants
- Ability to support region-specific compliance (GDPR, Brexit-driven UK/EU separation, FedRAMP compliant service management, etc.)
- Transparent auditability and governance reporting
Shared multi-tenant SaaS platforms create risk, legal exposure, and a lack of sovereignty. A tenant isolation ITSM architecture eliminates these vulnerabilities, and that's exactly what Alemba delivers.
ASM Provides the Ideal Secure ITSM Foundation
Alemba Service Manager ensures every customer operates within their own fully isolated environment.
- Separate tenancies
- Separate databases
- Localised Azure data residency in your chosen region, meeting your data sovereignty requirements
This delivers maximal assurance that customer data is never co-mingled, never visible across tenants, and always held where regulatory frameworks require it to remain.
How Alemba Service Manager Strengthens Privacy, Security, Sovereignty, and Compliance
Data Sovereignty via Individual Tenancies
Each customer is provisioned with a dedicated tenancy created in a chosen Azure region — providing strict IT Governance Software controls, sovereignty, and compliance with global data protection laws.
Privacy with Individual Databases
Each customer’s data is stored in its own database. There is no shared data between customers. Dedicated DBs also allow customers to attach reporting tools directly for tailored analytics.
Security and Compliance Confidence
By deploying Alemba Service Manager into dedicated Microsoft Azure tenancies for each customer, Alemba leverages the full breadth of Azure’s security controls, processes, and certifications while avoiding the risks and compromises associated with shared, multi-tenant environments.
ITSM Powered by Azure, Security, Residency, Governance
Compliance
Alemba’s flexible workflow engine allows customers to design, automate, and audit GDPR-related processes, such as subject access requests, data rectification, and retention/deletion, helping ensure consistent, compliant handling of personal data throughout its lifecycle.
Support for Customer-Specific Security Requirements
Where customers have specific security or regulatory requirements, their dedicated ASM tenancy can be deployed using the corresponding Microsoft Azure security templates (such as FedRAMP-aligned blueprints), ensuring the environment is configured to meet those standards by design.
Freedom to Choose Azure Geography
Select infrastructure locations transparently, ensuring compliance with national, regulatory, and corporate sovereignty requirements.
Ready to See Secure ITSM in Action?
Protect your ITSM data, support global privacy standards, and gain full control over residency and separation with Alemba Service Manager. Protect Your ITSM Data with Alemba Service Manager.