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HR practitioners often rely on numerous systems and tools to manage requests, queries and incidents.

Using Alemba’s HR Service Management tool to manage day-to-day requests, queries and incidents will aid effective HR Service Management, ensuring speedy delivery as well as improved accountability and transparency.

Alemba’s Employee Self Service capabilities allow HR managers to better manage resources, costs and performance.

The right information, in the right hands

Auto-routing of service requests to specialists, based on HR skill sets.


Automated workflow capabilities to remove laborious manual processes.

Quick solution templates

Quick solution templates allowing repeatable and high volume requests to be logged and closed rapidly.

Get mobile

A mobile interface to allow HR managers to update and check work assigned to them whilst in the field.


An integrated knowledge base, populated with HR information.

Metrics and reporting

Reports and dashboards to allow HR managers to understand workload, volume and resource utilization.

A unified platform

A single view into HR operations means managers can track and report on KPIs, rapidly identify repeat issues and common trends.


  • Enhanced transparency and accountability for HR teams for faster service delivery.
  • Track and measure performance and resource utilization through dashboards and reports.
  • Reduced operational cost through automation.
  • Easy integration with existing IT Service Management applications, used for IT support.


“Alemba Service Manager helped us to partition our services across IT, HR and Finance. Some of the data we hold in HR around our staff and customers is sensitive, so we needed to be able to put some security on the information held in that partition. Alemba Service Manager could certainly help us do that!”

Lillee Craig, Business Analyst, London Borough of Haringey.

Find out how Cardiff University streamlined their HR Service Desk with Alemba Service Manager.

Cardiff University



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Liverpool City Council


Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

ASM Honorable Mention in Gartner's Magic Quadrant for ITSM

14 Oct 2020

We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.

Alemba to end support for IE

19 Aug 2020

With the release of Alemba Service Manager in 2018, we expanded the capability of the tool to break the constraints of plug-ins and the reliance on Internet Explorer. The available interfaces of Core, Nano and Portal were available to use in modern browsers such as Google Chrome and Microsoft Edge. New features, enhanced security measures and improved performance techniques necessitated the removal of Internet Explorer support for Core and Nano as they were incompatible.