HR Service Request Management

HR practitioners often rely on numerous systems and tools to manage requests, queries and incidents.

Using Alemba’s HR Service Management tool to manage day-to-day requests, queries and incidents will aid effective HR Service Management, ensuring speedy delivery as well as improved accountability and transparency.

Alemba’s Employee Self Service capabilities allow HR managers to better manage resources, costs and performance.

Benefits

• Enhanced transparency and accountability for HR teams for faster service delivery.
• Track and measure performance and resource utilization through dashboards and reports.
• Reduced operational cost through automation.
• Easy integration with existing IT Service Management applications, used for IT support.

“Alemba Service Manager helped us to partition our services across IT, HR and Finance. Some of the data we hold in HR around our staff and customers is sensitive, so we needed to be able to put some security on the information held in that partition. Alemba Service Manager could certainly help us do that!”