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HR practitioners often rely on numerous systems and tools to manage requests, queries and incidents.

Using Alemba’s HR Service Management tool to manage day-to-day requests, queries and incidents will aid effective HR Service Management, ensuring speedy delivery as well as improved accountability and transparency.

Alemba’s Employee Self Service capabilities allow HR managers to better manage resources, costs and performance.

APS Bank

Employee on-boarding and management using Alemba Service Manager

The right information, in the right hands

Auto-routing of service requests to specialists, based on HR skill sets.


Automated workflow capabilities to remove laborious manual processes.

Quick solution templates

Quick solution templates allowing repeatable and high volume requests to be logged and closed rapidly.

Get mobile

A mobile interface to allow HR managers to update and check work assigned to them whilst in the field.


An integrated knowledge base, populated with HR information.

Metrics and reporting

Reports and dashboards to allow HR managers to understand workload, volume and resource utilization.

A unified platform

A single view into HR operations means managers can track and report on KPIs, rapidly identify repeat issues and common trends.


  • Enhanced transparency and accountability for HR teams for faster service delivery.
  • Track and measure performance and resource utilization through dashboards and reports.
  • Reduced operational cost through automation.
  • Easy integration with existing IT Service Management applications, used for IT support.


“Alemba Service Manager helped us to partition our services across IT, HR and Finance. Some of the data we hold in HR around our staff and customers is sensitive, so we needed to be able to put some security on the information held in that partition. Alemba Service Manager could certainly help us do that!”

Lillee Craig, Business Analyst, London Borough of Haringey.

Find out how Cardiff University streamlined their HR Service Desk with Alemba Service Manager.

Cardiff University



Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

Liverpool City Council


Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

ASM certified for 15 ITIL 4 Practices

03 Mar 2023

Alemba Service Manager v10, Alemba’s IT Service Management (ITSM) software solution, has achieved PinkVERIFY certification for a further three ITIL 4 practices:

Choosing the Right ITSM Solution

20 Feb 2023

Choosing the right IT Service Management (ITSM) solution is essential for any business that wants to improve its service delivery and operational efficiency. With the right ITSM software, you can streamline processes, reduce costs, and improve customer service.