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+64 (0)4 488 7481Request Fulfilment
Log Requests, Solve Issues, and Stay Informed, All in One Place
Alemba Service Manager’s Request Fulfilment is a modern, enterprise-grade gateway that provides users with direct access to IT and business support, eliminating the need to contact the service desk. Designed for Enterprise Service Management (ESM), it connects employees to IT, HR, Facilities, Finance, and other teams through one unified platform.
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The Alemba Service Manager business service catalog
With a familiar shopping cart-style catalog, powerful search, AI-driven recommendations, and mobile access, users can log requests, solve problems, and track progress in real time. Automated workflows and approval routing streamline fulfilment while alleviating pressure on support teams.
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The Alemba Service Manager business service catalog in the self-service portal
Unlike many platforms, Alemba Service Manager’s customer self-service portal is 100% license-free, allowing you to scale access across your entire organisation without incurring additional costs.
Business Benefits
- Accelerates fulfilment by eliminating manual steps and re-keying errors
- Improves first-time-fix rates with smart data capture and validation
- Boosts self-service adoption with a modern, intuitive request portal
- Increases agility with no-code workflow design for any business process
- Reduces overhead through deep, automated integration with other systems
- Ensures CMDB accuracy and audit compliance with linked workflows
- Enables cross-departmental service delivery from a single platform
- Enhances visibility with real-time status tracking for requesters and teams
- Frees up support staff to focus on high-value tasks
- Delivers measurable cost and productivity gains
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What Alemba Service Manager (ASM) Provides
The Request Fulfilment is built with both usability and scalability in mind. It combines smart tools, customisation options, and AI capabilities to deliver a seamless support experience for your users.
License-Free Access
Scale freely without increasing costs while utilizing the Self-Service Portal.
Custom Branding
Match the portal to your corporate identity.
AI-Powered Virtual Assistant
Guide users with context-aware responses
Shopping Cart-Style Request Catalog
Help users find and request services easily
Integrated Knowledge Search
Promote self-resolution with helpful content.
News Feeds & Major Incident Alerts
Keep teams informed and up to date
Real-Time Tracking
Let users follow the status of requests and approvals
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Mobile-Responsive UI
Enable on-the-go access across devices.
Modular Widgets
Highlight popular or high-priority actions directly on the home screen.
Multi-Unit Support
Choose between a unified portal or separate views per department.
Use Case: Barts Health NHS Trust
Barts Health NHS Trust adopted Alemba Service Manager to create a single access point for support across IT, HR, and Finance. The portal features dynamic forms, AI recommendations, and direct access to knowledge articles, enabling users to resolve issues before seeking assistance.
With 24/7 access and a mobile-friendly design, ASM became the go-to channel for logging requests and tracking updates. Routine contacts to the service desk dropped significantly, allowing staff to refocus on higher-priority and complex tasks.
Increased usage also generated valuable analytics, helping the Council fine-tune service delivery and reduce friction across departments. Over time, the shift to self-service improved user satisfaction and overall operational efficiency.
See It in Action
See how Alemba Service Manager's Request Fulfilment improves user experience, reduces support overhead, and brings enterprise service delivery into one unified platform.