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Service Request Fulfilment

Service delivery departments are under pressure to respond to business demands quickly by speeding up service request fulfilment.

With Alemba Service Manager you can dramatically reduce time to fulfil service requests, all with the confidence that corporate governance, risk and compliance processes are being 100% followed.

Move your customers from “I want” to “I have” at lightning speed with


Alemba Service Manager provides a user-friendly, modern storefront, making it easy for your users to log service requests.

  • Consolidate your services in a single, easy-to-use customer experience portal.
  • Improve customer experience and satisfaction through increased visibility of request progression.
  • Monitor and report on your most requested services.
  • Use partitioning to separate information for different departments, such as HR, Facilities & IT.
  • Customize your portal to suit your business’ look and feel.
  • It is free of charge for unlimited end users.


Workflowed integration

Alemba Service Manager allows you to achieve end-to-end automation of service delivery and ensures security and compliance through automated approvals, notifications and allocation of tasks.

  • Specialised integration tasks can be dropped onto the workflow canvas and can be configured without code.
  • A library of connectors provides “actions” that can be executed by the integration tasks above. Literally thousands of actions are available.
  • The concepts of “service”, “service order”, “service bundle” and dynamic forms are out of the box and built into the tool from the data layer up. No customization. Easy searching and reporting.
  • Nano, a specialized interface, is available for the implementers of workflow actions.
  • The workflowed integration is seamlessly connected with the Service Request Catalog portal and the CMDB. Maintaining a CMDB is done as part of the automated processes. No costly and error-prone manual updates.



  • Increased productivity.
  • Increased revenue.
  • Increased agility.
  • Better competitive advantage.
  • Improve customer experience and satisfaction.

Liverpool City Council saw a 30% reduction in Service Desk calls through automation.

Find out how they did it.
Liverpool City Council



Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

Liverpool City Council


Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

What is an ITSM Tool?

03 Jul 2023

IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.

ASM certified for 18 ITSM Practices

23 Jun 2023

Alemba is pleased to announce that our ITSM tool Alemba Service Manager has been certified for an additional three PinkVERIFY ITSM processes: