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Alemba’s delivery methodology is based on Agile software development practices, and takes an iterative approach to solution configuration by using regular feedback intervals. As a result, customer needs and expectations are repeatedly fed back into the solution cycle and the risk of failing to meet business requirements is mitigated.
This approach is made possible by maximizing the flexibility of Alemba’s highly configurable software, which does not require custom development (i.e. code development, file configuration or scripting) to meet custom business requirements.
Each project, be it a new implementation or the implementation of a new process, is required to follow the same core steps. An appropriate level of project governance is performed to deliver a high quality, understood and successful project outcome, and is outcomes are achieved based on current priorities and criticality to your business.
Under this approach, the next process can begin as soon as there are resources available, without the need to wait until the previous process has completed. This speeds up project results as resources are continually engaged, and prevents blockages or complicated sign-offs.
The Alemba Service Manager solution ships with a pre-configured database called Alemba Rapid Start. This approach eliminates the “blank page” issues traditionally witnessed with Service Management software.
With Alemba Rapid Start, Alemba has created a set of pre-built Service Management processes, and matched system settings, that provide a ‘ready-to-go’ system that is fine-tuned to match your needs. This reduces ‘time-to-value’, delivery risk and cost.
Alemba offers 3 solution delivery options: