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Alemba’s Facilities Management capabilities allow facilities managers to better manage resource utilization, cost control and evaluate the performance of facilities services.

Easy Request Fulfillment

Alemba Service Manager offers an online service catalog for managing:

  • Maintenance requests
  • Security and access requests
  • General facilities enquiries


An integrated knowledge base, populated with facilities information such as building plans, green policies, safety services, access service policies, etc.

The right information, in the right hands

Auto-routing of service requests to specialists based on facilities requests.

Quick solution templates

Quick solution templates allowing any repeatable and high volume facilities requests to be logged and closed rapidly by the support team.

Get mobile

A mobile interface, which allows facilities officers to update and check work assigned to them whilst in the field.

Metrics and reporting

Personal reports and dashboards for visualization – this allows facilities managers to understand the workload, volume of requests and resource utilization.

A unified platform

A single platform for consolidation – a single view into facilities operations means managers can track and report on KPIs and rapidly identify repeat issues and common trends.


  • Enhanced transparency and accountability for facilities services delivery
  • Faster service delivery
  • Track and measure performance and resource utilization through dashboards and reporting capabilities
  • Reduced operational cost through automation



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What is an ITSM Tool?

03 Jul 2023

IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.

ASM certified for 18 ITSM Practices

23 Jun 2023

Alemba is pleased to announce that our ITSM tool Alemba Service Manager has been certified for an additional three PinkVERIFY ITSM processes: