Case Management

Effective case management is a critical function for many organizations across a wide range of industries. Case management professionals are often faced with the challenge of negotiating complex processes, managing highly sensitive data and providing rapid resolutions – all while ensuring stakeholders have the necessary visibility and reports.

Alemba Service Manager is designed to support complex case management processes. It is used by organizations worldwide to manage casework, such as fraud investigations, legal cases, incident resolution, service requests and HR processes.

Alemba Service Manager can help your organization manage caseloads quickly and efficiently by providing:

• High levels of security through role-based access controls
• The ability to limit access to designated users, to ensure privacy and to provide for “Chinese wall” scenarios
• Flexible document management capability to support a wide range of documents (PDF, CSV, Doc, etc.)
• Effortless documentation creation
• The ability to monitor case timescales
• The ability to maintain an audit trail of all user activities
• An overview of case history/stages
• Ability to record potential and actual costs against a case
• Comprehensive case management reporting and report generation capability for all data
• Advanced searching capabilities
• Effective allocation of new casework received
• Built-in security and compliance through dynamic human approvals and business rules