The Alemba Service Delivery Department consists of a global team of Application Specialists dealing with system issues, “how-to” questions and managing maintenance fix deliveries.
With offices in Sydney (Australia), Send (UK) and California (USA), Alemba offers a truly “follow-the-sun” Service Desk covering the globe with 24 hours of support.
There are three ways to log calls with Alemba:
This is especially recommended for Critical calls
The service will automatically log a call even if you have not registered your details with Alemba.
Use our Self Service Portal to log an incident.
When logging a call, please provide as much information as possible. We recommend:
On the Alemba Self Service Portal via:
Or via Customer Feedback on:
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Alemba is pleased to announce that Alemba Service Manager v10 has joined the ranks of PinkVERIFY™ Certified ITIL 4 Toolsets.
We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.