The Alemba Service Delivery Department consists of a global team of Application Specialists dealing with system issues, “how-to” questions and managing maintenance fix deliveries.
With offices in Sydney (Australia), Send (UK) and California (USA), Alemba offers a truly “follow-the-sun” Service Desk covering the globe with 24 hours of support.
There are three ways to log calls with Alemba:
This is especially recommended for Critical calls
The service will automatically log a call even if you have not registered your details with Alemba.
Use our Self Service Portal to log an incident.
When logging a call, please provide as much information as possible. We recommend:
On the Alemba Self Service Portal via:
Or via Customer Feedback on:
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We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.
The devastating COVID-19 pandemic has forever changed the ways in which we do business and has highlighted the many benefits of remote working. During the lockdown period, Alemba has successfully managed the implementation of projects through remote-working technologies.