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The below roadmap outlines planned features and updates in forthcoming Alemba Service Manager product releases. This list is continuously updated.

  • Ready to release   Ready for release
  • In development   In development
  • Planned   Planned
  • Postponed   Postponed
  • Cancelled   Cancelled

In development

Portal Redesign

  • Redesigned home screen - single centred column layout
  • "My Options" menu has been moved away from the side bar and turned into a more modern horizontal menu
  • Bulletin posts appear in a "hero" banner at the top of the home screen
  • New login screen
  • Global footer
  • More consistent and polished styling
  • Review of responsiveness and accessibility

Direct call assignment

Option to directly assign calls without receiver acceptance

Multi-language email template support

OAuth 2.0 support for 365 Email and MS DevOps

Enhanced multi-language support for Service titles

LiveChat connector

HubSpot connector

Email from Task in the ASM Core interface

Enhancements to global search with enhanced results filtering

Implementation of Web Hooks

Configure web service callbacks based on changes to key entities

HPE OneView integration connector

3PAR integration connector

InfoBlox integration connector

Cisco CTI connector

Knowledge article version management enhancements

MS Teams chat integration connector

BMC Atrium CMDB integration connector

Cetero Asset Studio 1.6 CMDB Connector

MS SCCM 2019 CMDB Connector

MS SCOM 2019 CMDB Connector

MS INTUNE 2019 CMDB Connector

SCCM Remote Control Launcher

Task Searching by related parent request customer

Customer portal re-opening of calls time limit

Bulletin Board updates automated from linked call updates

Bulletin Board reinstatement from linked call

Change Calendar V2

Jira 8 DevOps Connector

Collective voting for Service/Software features

Approve a request based on weighted group of approvals. Each approver can be assigned a number of “votes” and the request will be approved when the configured threshold is met. Even if some approvers reject the request, it can still be approved by the group

Saved Searches for Nano interface

Enhanced Date search options

Project Portfolio Management

License Management V2

SNOW Connector V2

Chat Bot V1

Mobile Client Android V2

Mobile Client IOS V2



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Liverpool City Council


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ASM Honorable Mention in Gartner's Magic Quadrant for ITSM

14 Oct 2020

We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.

Alemba's ‘remote delivery first’ approach

17 Jul 2020

The devastating COVID-19 pandemic has forever changed the ways in which we do business and has highlighted the many benefits of remote working. During the lockdown period, Alemba has successfully managed the implementation of projects through remote-working technologies.