The below roadmap outlines planned features and updates in forthcoming Alemba Service Manager product releases. This list is continuously updated.
Option to directly assign calls without receiver acceptance
Configure web service callbacks based on changes to key entities
Approve a request based on weighted group of approvals. Each approver can be assigned a number of “votes” and the request will be approved when the configured threshold is met. Even if some approvers reject the request, it can still be approved by the group
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We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.
The devastating COVID-19 pandemic has forever changed the ways in which we do business and has highlighted the many benefits of remote working. During the lockdown period, Alemba has successfully managed the implementation of projects through remote-working technologies.