The below roadmap outlines planned features and updates in forthcoming Alemba Service Manager product releases. This list is continuously updated.
Ready for release
In development
Planned
Postponed
Cancelled
Option to directly assign calls without receiver acceptance
Configure web service callbacks based on changes to key entities
Approve a request based on weighted group of approvals. Each approver can be assigned a number of “votes” and the request will be approved when the configured threshold is met. Even if some approvers reject the request, it can still be approved by the group
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We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.
With the release of Alemba Service Manager in 2018, we expanded the capability of the tool to break the constraints of plug-ins and the reliance on Internet Explorer. The available interfaces of Core, Nano and Portal were available to use in modern browsers such as Google Chrome and Microsoft Edge. New features, enhanced security measures and improved performance techniques necessitated the removal of Internet Explorer support for Core and Nano as they were incompatible.
