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System and Human Orchestration

Everyone is aware of the benefits that automating business processes can bring. However, typically an organization will have software and solutions around task management for instructing their teams what jobs they should do next. Completely separately there are likely to be data architects designing interfaces and data bases between one piece of software and the next.

Alemba Service Manager brings both of these disciplines together in a single workflow. Here’s how it works:

  1. Send a job to a human.
  2. When it has been completed, automatically and seamlessly pass the next job to a system.
  3. Once the third-party software has done its processing it can send a result back into the same workflow and again instruct the next person.

This unrivalled power allows you to make your business processes 100% automated. Put the Digital Twin of the Organization (DTO) modelling straight to use.

Start your journey of Digital Transformation here. Humans and systems together in a single workflow.

Human Orchestration

Manage tasks and approvals

With Alemba Service Manager you can:

  • Set up business rules to ensure tasks are routed to the right people.
  • Set up dynamic approvals.
  • Use rules to skip tasks, automatically progress the workflow, or wait for a specific number of tasks to be complete before progressing.
  • Assigning weightings to approvals, depending on the stakeholder’s role.
  • Action approvals via the Alemba Service Manager Core interface, self-service portal or via email.

System Orchestration

Integration platform, outbound and inbound actions

Use workflow tasks to control the workflow internally within Alemba Service Manager or to automate external procedures outside of the tool.

The advanced Alemba Service Manager integration platform allows easy out-of-the-box connection to a wide variety of platforms.



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ASM Honorable Mention in Gartner's Magic Quadrant for ITSM

14 Oct 2020

We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.

Alemba to end support for IE

19 Aug 2020

With the release of Alemba Service Manager in 2018, we expanded the capability of the tool to break the constraints of plug-ins and the reliance on Internet Explorer. The available interfaces of Core, Nano and Portal were available to use in modern browsers such as Google Chrome and Microsoft Edge. New features, enhanced security measures and improved performance techniques necessitated the removal of Internet Explorer support for Core and Nano as they were incompatible.