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System and Human Orchestration

Everyone is aware of the benefits that automating business processes can bring. However, typically an organization will have software and solutions around task management for instructing their teams what jobs they should do next. Completely separately there are likely to be data architects designing interfaces and data bases between one piece of software and the next.

Alemba Service Manager brings both of these disciplines together in a single workflow. Here’s how it works:

  1. Send a job to a human.
  2. When it has been completed, automatically and seamlessly pass the next job to a system.
  3. Once the third-party software has done its processing it can send a result back into the same workflow and again instruct the next person.

This unrivalled power allows you to make your business processes 100% automated. Put the Digital Twin of the Organization (DTO) modelling straight to use.

Start your journey of Digital Transformation here. Humans and systems together in a single workflow.

Human Orchestration

Manage tasks and approvals

With Alemba Service Manager you can:

  • Set up business rules to ensure tasks are routed to the right people.
  • Set up dynamic approvals.
  • Use rules to skip tasks, automatically progress the workflow, or wait for a specific number of tasks to be complete before progressing.
  • Assigning weightings to approvals, depending on the stakeholder’s role.
  • Action approvals via the Alemba Service Manager Core interface, self-service portal or via email.

System Orchestration

Integration platform, outbound and inbound actions

Use workflow tasks to control the workflow internally within Alemba Service Manager or to automate external procedures outside of the tool.

The advanced Alemba Service Manager integration platform allows easy out-of-the-box connection to a wide variety of platforms.

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Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

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Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

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What is an ITSM Tool?

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IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.

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Cherwell End Of Life: Transitioning to Alemba Service Manager

22 Jul 2024

The end-of-life announcement for Cherwell Service Management presents significant business implications for organizations currently relying on the Cherwell ITSM tool to administer the delivery of IT Service Management processes.

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