Release notes

What's new in Alemba Service Manager

Every release, what changed and why it matters. Each feature links straight to the section that explains it.

Latest: HERMES 10.2025.Q4 8 releases Since 2019
Read the latest release notes

Earlier releases

Every release of Alemba Service Manager since 2019, newest first.

Hermes 10.6

17 February 2023
Includes
MS Windows Server 2022 Introducing Alembot - Alemba Service Manager’s new chatbot feature Connector Builder Multi-language Administration See all features
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Eos 10.5

8 April 2022
Includes
Improved Install Process Revised Folder Structure Updated Analysts Preferences, Toolbar, and Navigation Alemba API Reporting Views See all features
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10.4

19 January 2021
Includes
Microsoft Teams Chat Integration Enhanced Call and Request Scheduling Ability to Send Email from Tasks in Core Ability to Copy Nano Screen Layout from Core Screens in the Screen Designer See all features
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10.3

12 August 2020
Includes
Forced Call Ownership Web Hooks Time Zones Multi Language See all features
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10.2

5 May 2020
Includes
New Portal Landing Page New Portal System, Skin and Home Page New Grid Widget - Calls Awaiting Action By Your Organization New Grid Widget – Most Recent Calls See all features
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10.1

23 October 2019
Includes
Dashboards Close and Reopen Calls Knowledge Import Search Fields See all features
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10.0

1 April 2019
Includes
Product rebranding Changing from an MS Internet Explorer and Active X controls dependent product to a browser-independent product User Interface Styling in ASM Download See all features
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Looking for something older? Earlier release notes live in Alemba Help.

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