What's new?

Version Hermes 10.6
Released 17 Feb 2023
Including:
• Introduction
• MS Windows Server 2022
• Introducing Alembot - Alemba Service Manager’s new chatbot feature
• Connector Builder
• Multi-language Administration
• Conversation History in Self-Service Portal
• Clone Calls from Self-Service Portal
• IPK and Workflow Group Screens
• Further Updates

Version Eos 10.5
Released 08 Apr 2022
Including:
• Improved Install Process
• Revised Folder Structure
• Updated Analysts Preferences, Toolbar, and Navigation
• Alemba API Reporting Views
• Improved Call Forward Performance
• Improved Image Performance
• Improved Matching Panel Performance
• IPK Populate Workflow
• Printable Report
• Azure Alemba ITSM Connector
• Restrict Global Searching by Organization
• Send email from Analyst’s Default Group Email ID
• Added ‘Equal or below” for tiered lookup types
• Allow person template update via Alemba API
• Added Create, Update, and Delete operations to the Asset Link via Alemba API
• Enhanced Security
• Downloads

Version 10.4
Released 19 Jan 2021
Including:
• Microsoft Teams Chat Integration
• Enhanced Call and Request Scheduling
• Ability to Send Email from Tasks in Core
• Ability to Copy Nano Screen Layout from Core Screens in the Screen Designer
• Ability to Create Custom Search Fields Using Call, Request and Knowledge Data
• Ability to Stop/Start Clock on Requests
• Ability to Copy New Attachments to Child Calls
• Option to Auto Re-assign Call Back to Forwarding Group
• Option to Reset Suspension on Take Action
• Option to Auto Restart Clock on Take Action
• Option to Set Default Duration for Call Suspension
• Option to Send Call Attachments via Email when Forwarding Calls to External Suppliers

Version 10.3
Released 12 Aug 2020
Including:
• Prerequisites
• Forced Call Ownership
• Web Hooks
• Time Zones
• Multi Language
• OAuth 2.0 for Microsoft 365 Email and Azure Dev Ops Connectors
• New Nano Styling
• Option to Show Results from the Unspecified Partition in CI and Service Search Fields
• Option to Show Users from All Partitions on Call Logging
• Improved Tiered Select Control
• Faster Page Load in Core
• Standalone Screen Upgrade Tool
• Other Improvements

Version 10.2
Released 05 May 2020
Including:
• Notable Prerequisites
• New Portal Landing Page
• New Portal System, Skin and Home Page
• New Grid Widget - Calls Awaiting Action By Your Organization
• New Grid Widget – Most Recent Calls
• New Grid Widget - FAQ
• New Info Panel in Call, Request, Asset and Knowledge review screens
• New Rich Text Editor support in the Portal
• Enhancements to Portal Home Page screen designer
• New Image section in the Organization Details screen
• Change Collision Detection in Request screens
• Enhanced Password Complexity
• Enhanced Session Security
• Enhanced Dashboard Permissions
• ASM Core load speed
• Improvements to Windows Authentication
• Critical fixes to the API and Dashboard platform
• Improved Portal System Persistence
• Additional SAML Trace Output

Version 10.1
Released 23 Oct 2019
Including:
• Dashboards
• Close and Reopen Calls
• Knowledge Import
• Search Fields
• Password Policy
• EWS Support
• TLS 1.2
• Preview Features
• Connectors
• General enhancements
• Download

Version 10.0
Released 01 Apr 2019
Including:
• Product rebranding
• Changing from an MS Internet Explorer and Active X controls dependent product to a browser-independent product
• User Interface Styling in ASM
• Documentation changes
• Download

For detail on previous releases, go to Alemba Help.