Alemba - Alemba US Frequently Asked Questions

Alemba US Frequently Asked Questions

My organization is based in the USA. Can I still do business with Alemba?

Absolutely. Alemba is a global company with registered offices in Minnesota and California. We look after organizations across four continents from the US and Caribbean to Australia, South Africa and the UK and Europe.

Does Alemba offer local support for US customers?

Alemba’s Service Desk is situated in Irvine, California, ensuring that our US customers have access to local support for their vFire system.

Alemba’s service centres have an extremely high staff retention rates, which means that our support staff have many years of experience and are fully trained on the product.

You can contact the US Service Desk at: +1 (855)261-1797

California Office, Support, Data Center
Nevada Data Center
Minneapolis Office
Texas Data Center

Will my data be hosted in the USA?

Yes, Alemba has data centres in Nevada, Texas and California.

I represent a US Federal Government organization. Is Alemba SAM registered?

Yes. Alemba is registered with the System for Award Management (SAM).

Does Alemba offer any community events for customers in the USA?

Alemba’s customers in the US are invited to attend our annual US User Group conference. Alemba’s User Group Conference is an opportunity to network with the Alemba team and peers in a relaxed setting, receive company and product updates, and attend product demonstrations and customer case study presentations.

Alemba’s customers also receive invitations to free webinars and seminars, speaking opportunities and trade show invitations.

Read about the last US User Group Conference

Which US-based trade shows and conferences do Alemba attend?

Every year, Alemba exhibits at some of the largest IT and ITSM trade shows in the USA, including PINK, HDI and FUSION.

Read about Alemba's presence at HDI and SDI 2016

Alemba is a company registered in the US. Registration number 5263467