Details for UK User Conference 2019 - “Your Journey to v10”

  The Radisson Blu Edwardian, Manchester   •   19 Nov 2019

The annual Alemba UK User Conference is fast approaching, and we can’t wait to see you there!

Below are a few important details about the event:

Conference Times

Registration will Start at 08:45 and the first session will commence at 09:15

The conference Sessions will close at 16:15

The conference sessions will be followed by a drinks reception at 16:30


  • 08:45: Coffee and Registration
  • 09:15: Welcome and Introduction
  • 09:20: Product Roadmap
  • 10:05: Introducing Alemba Service Manager 10.1 (Demo)
  • 10:35: Coffee Break
  • 10:45: V10.1 Upgrade Process
  • 11.15: Upgrade Q&A
  • 12:00: How AI enabled chatbots can support your ITSM desk 24/7/365 – Andrej Godina, Head of ICT, Inform Communications
  • 12:20: Lunch
  • 13:20: The Public Cloud – Lee James, CTO, Rackspace
  • 13:40: Asset Discovery & Service Dependency Mapping - key elements for a successful CMDB implementation – Paul Yates, Senior Consultant, FireScope
  • 14:00: Coffee Break
  • 14:15:
    • Stream 1: Dashboards and SyncFusion (training)
    • Stream 2: ASM & the Cloud (panel discussion)
  • 16:15: Closing Remarks
  • 16:30: Drinks Reception


The Radisson Blu Edwardian is the main venue for this event. All conference sessions and the drinks reception will be held here.


Radisson Blu Edwardian
Free Trade Hall
Peter Street
M2 5GP

Dress code

The Dress code for this event is business casual.

Travel to Venue

The Nearest Train station to the venue is Oxford Road. This is approximately a 10-minute walk away from the venue.

The second closest station is Manchester Picadilly. This is approximately an 18-minute walk away from the venue.

Travel time from London Waterloo by train is approximately 4 hours.

By Car:
Some satellite navigation systems will not pick up Peter Street, M2, central Manchester. Please type in Quay Street, Central Manchester, which is the nearest main road to the Radisson Blu Edwardian, Manchester hotel.

Google Maps


Should you require any further information about this event, please contact Anthony Wallbank

Looking forward to seeing you in Manchester!