Demo Contact

What do you want in an ITSM tool?

Perhaps you want to offer your customers a stylish, easy-as-pie self-service portal to allow them to:

Add Me button

Log calls and add themselves to major incidents

Service Catalogue

Browse the service catalogue


Chat with analysts

Knowledge Articles

Search for knowledge articles to solve their own issues

Now what if that self-service portal could be completely licence-free?

Branded to suit your organisation’s look and feel?

And available to all service departments in your business?


Perhaps you want to automate frequently occurring issues, so you’re never stuck resetting passwords again.

Workflow Builder

Or how about any business process that follows a logical workflow? All with an easy drag-and-drop graphical workflow builder – that requires absolutely zero coding.

Rubbish bin

What about stepping up your digital transformation by eliminating paper forms altogether?

Whatever you want your ITSM tool to do, Alemba Service Manager has a solution to help you optimize your service management processes.