Alemba - vFire - Event Management

Event Management

ITIL process

Event Management allows organizations to consolidate their third party monitoring tools into vFire.

Through the configuration of business and technical rules, third party alerts can be recorded as a meaningful action for your IT staff.

Business benefits:

  • Reduced manual processing
  • Proactive notification of IT Staff of potential Problems
  • Reduced Service Desk load
  • Informed first call response
  • Reduced resolution time

vFire provides:

  • automatic creation of Incidents or Problems in response to operational events.
  • event filtering based on any available attributes.
  • map attributes.
  • automatic creation of outages on impacted Configuration Items and Services.
Powerful integration platform

Powerful integration platform Extract data from multiple data sources and apply rules for how that data gets mapped back into vFire.