Higher Education Institutes across the globe are faced with increased pressure to respond to the demand for modernization in order to remain competitive.
At Alemba, we have years of experience in managing the unique IT needs of our clients in the education sector. Alemba Service Manager is trusted by a large number of Higher Education institutions to deliver a world-class Service Management solution.
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We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.
With the release of Alemba Service Manager in 2018, we expanded the capability of the tool to break the constraints of plug-ins and the reliance on Internet Explorer. The available interfaces of Core, Nano and Portal were available to use in modern browsers such as Google Chrome and Microsoft Edge. New features, enhanced security measures and improved performance techniques necessitated the removal of Internet Explorer support for Core and Nano as they were incompatible.
