ITSM Software for Schools, Colleges & Universities

Empowering the Education Sector with Tailored IT Service Management.

At Alemba, we recognise that educational institutions ranging from higher education establishments and universities to qualification boards, require robust IT service management (ITSM) software. The sector relies heavily on a broad spectrum of IT services, from student information systems and e-learning platforms to administrative software and research databases.

Our company is dedicated to addressing the specific needs of the education sector, ensuring that their IT service desk infrastructure supports their mission of delivering high-quality education and efficient administration.

We have years of experience in managing the unique IT needs of our customers in the education sector. Alemba Service Manager is trusted by many Education institutions, such as Cardiff University, the University of Brighton and AQA to deliver a world-class IT Service Management solution.

Alemba Service Manager provides ITSM software that empowers education providers of all sizes to improve IT service delivery, boost staff productivity, and deliver a better experience for students, faculty, and support teams.

Why Alemba Service Manager?

Here's how Alemba Service Manager supports educational institutions, combining our industry experience with powerful functionality:

Governance and Compliance: ASM ensures adherence to regulations with systematic handling of audits, risk assessments, and policy compliance.
Scalability and Flexibility: ASM adapts easily to evolving needs with features like the GUI-driven field builder, screen designer, rule builder, and workflow engine, eliminating costly development.
Seamless Integration: ASM integrates smoothly with existing systems, ensuring efficient and uninterrupted operations.
Cost-Effective: ASM’s low Total Cost of Ownership (TCO) leverages workflow automation and GUI-driven form design for significant long-term cost savings.
Cloud or On-Premise Deployment – Choose the model that best fits your data governance policies.
Supports All Levels of Education – Flexible enough for schools, colleges, and large universities with multi-campus environments.

Partnering with us means optimizing your IT service management with the robust capabilities of ASM and our deep industry expertise. Let us help you create a more connected, efficient, and secure educational environment.

Transforming Education IT Service Management

From helpdesk automation and asset tracking to faculty onboarding and password resets, Alemba helps institutions streamline their approach to ITSM, improving support response times and service quality.

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Resource Hub: Education ITSM

Explore our Resource Hub for the latest updates, articles, and success stories showcasing how Alemba Service Manager is making a difference in the Education industry.

ITSM Software in Education

Discover how ITSM software helps educational institutions streamline services, cut costs, and enhance student and staff experiences with Alemba Service Manager.

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Improving Customer Satisfaction Management

Discover how to enhance customer satisfaction measurement in ITSM. Learn best practices & see how Alemba’s ITSM software can optimize CSAT tracking.

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Victoria University of Wellington

Victoria University of Wellington uses Alemba Service Manager to streamline ITSM, enhance service desk efficiency, and boost customer satisfaction.

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ASM Awarded G-Cloud 14 Framework Appointment

London, 31/10/24 – Alemba, a leading global IT service management (ITSM) software company, is thrilled to announce that Alemba Service Manager (ASM) has been awarded a place on the UK Government's G-Cloud 14 framework. This prestigious appointment enables UK public sector organizations to procure Al...

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Measure ITSM Performance for Success

Discover essential ITSM metrics to track service performance, improve efficiency, and drive business success. Learn how ITSM tools and software platforms can automate reporting, streamline processes, and boost service delivery. Optimize your IT service management with the right solutions.

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ASM Available on G-Cloud 13!

Alemba is pleased to announce that the Alemba Service Manager IT Service Management (ITSM) software solution is now available for purchase on the Crown Commercial Service G-Cloud 13 framework under Lot 2: Cloud software (SaaS).

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