ITSM Software for Schools, Colleges & Universities

Empowering the Education Sector with Tailored IT Service Management.

At Alemba, we recognise that educational institutions ranging from higher education establishments and universities to qualification boards, require robust IT service management (ITSM) software. The sector relies heavily on a broad spectrum of IT services, from student information systems and e-learning platforms to administrative software and research databases.

Our company is dedicated to addressing the specific needs of the education sector, ensuring that their IT service desk infrastructure supports their mission of delivering high-quality education and efficient administration.

We have years of experience in managing the unique IT needs of our customers in the education sector. Alemba Service Manager is trusted by many Education institutions, such as Cardiff University, the University of Brighton and AQA to deliver a world-class IT Service Management solution.

Alemba Service Manager provides ITSM software that empowers education providers of all sizes to improve IT service delivery, boost staff productivity, and deliver a better experience for students, faculty, and support teams.

Why Alemba Service Manager?

Here's how Alemba Service Manager supports educational institutions, combining our industry experience with powerful functionality:

Governance and Compliance: ASM ensures adherence to regulations with systematic handling of audits, risk assessments, and policy compliance.
Scalability and Flexibility: ASM adapts easily to evolving needs with features like the GUI-driven field builder, screen designer, rule builder, and workflow engine, eliminating costly development.
Seamless Integration: ASM integrates smoothly with existing systems, ensuring efficient and uninterrupted operations.
Cost-Effective: ASM’s low Total Cost of Ownership (TCO) leverages workflow automation and GUI-driven form design for significant long-term cost savings.
Cloud or On-Premise Deployment – Choose the model that best fits your data governance policies.
Supports All Levels of Education – Flexible enough for schools, colleges, and large universities with multi-campus environments.

Partnering with us means optimizing your IT service management with the robust capabilities of ASM and our deep industry expertise. Let us help you create a more connected, efficient, and secure educational environment.

Transforming Education IT Service Management

From helpdesk automation and asset tracking to faculty onboarding and password resets, Alemba helps institutions streamline their approach to ITSM, improving support response times and service quality.

Book a Demo

Resource Hub: Education ITSM

Explore our Resource Hub for the latest updates, articles, and success stories showcasing how Alemba Service Manager is making a difference in the Education industry.

ITSM Software in Education

See how ITSM software transforms IT support in education, streamlining services & enhancing student experiences.

Read the article

Improving Customer Satisfaction Management

Learn tips to better measure ITSM customer satisfaction. Effective metrics lead to better customer experiences.

Read the article

Victoria University of Wellington

Victoria University streamlined ITSM with Alemba’s tools, improving service desk efficiency and satisfaction.

Read the Success Story

ASM Awarded G-Cloud 14 Framework Appointment

Alemba Service Manager is now on G-Cloud 14, allowing public sector organizations to procure our ITSM software.

Read the article

Measure ITSM Performance for Success

Discover essential ITSM performance metrics and learn how ITSM tools help measure IT service success.

Read the article

ASM Available on G-Cloud 13!

Alemba Service Manager is now available on G-Cloud 13, allowing public sector orgs to procure our ITSM solution.

Read the article

Cardiff University

Cardiff University used Alemba’s ITSM software to add an HR service desk, enhancing service management and efficiency.

Read the Success Story

ITSM automation quick wins

ITSM automation is the use of workflow rules, templates, and logic to handle repetitive service management tasks - without manual input. These automations help streamline operations, reduce delays, and free up teams to focus on more complex work.

Read the article