Partitioning
Supports multi-tenanted configurations, allowing each customer to have individual field values just for them.
Data Separation
Secure and non-secure virtual systems can be configured to support sensitive data. For example, if you support a police force you can separate your support team so only CRB checked members have system access.
Unlimited Customer Portal Licence
No additional licensing cost as your business grows.
Multiple Customer Portal Support
Allows you to brand your service for each customer.
Zero Code Workflow Engine
Alemba’s powerful workflow engine is the fastest way to automate the delivery of services to your customers.
Contract Management
Automated contract renewal process activation and alerting.
PinkVERIFIED
Alemba Service Manager is PinkVERIFIED for 13 processes, allowing a flexible deployment of ITIL process to support the increasing complexity of customer demands. Find out more here.
Powerful Dashboards and Reports
License-free reporting allows you to share management information with all your customers in real time or for a specific snapshot in time.
Save Money
Cost-effective analyst licensing model, supporting concurrent and dedicated options with an unlimited customer portal site license.
Get Mobile
Mobile clients for Android and iOS, allowing your analysts the freedom to move while keeping up to date.
KCS Knowledge Management
Intelligent Knowledge base supports both your end customers and analysts by directing them to relevant information. This prevents the need to log calls for customers and means faster resolution provision for analysts.
