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ITSM for Managed Service Providers

Alemba Service Manager provides a unique combination of cost-effectiveness and functionality to support the deployment of IT Service Management in external customer support environments.

Alemba Service Manager has a number of unique features that simplify the management of multiple customers with divergent support requirements.

Capita
Nokia
Verizon
Computer Concepts Ltd.
HSC Business Services Organisation
Coaxis

Partitioning

Supports multi-tenanted configurations, allowing each customer to have individual field values just for them.

Data Separation

Secure and non-secure virtual systems can be configured to support sensitive data. For example, if you support a police force you can separate your support team so only CRB checked members have system access.

Unlimited Customer Portal Licence

No additional licensing cost as your business grows.

Multiple Customer Portal Support

Allows you to brand your service for each customer.

Zero Code Workflow Engine

Alemba’s powerful workflow engine is the fastest way to automate the delivery of services to your customers.

Contract Management

Automated contract renewal process activation and alerting.

PinkVERIFIED

Alemba Service Manager is PinkVERIFIED for 18 IT Service Management processes, allowing a flexible deployment of ITSM process to support the increasing complexity of customer demands. Find out more here.

Powerful Dashboards and Reports

License-free reporting allows you to share management information with all your customers in real time or for a specific snapshot in time.

Save Money

Cost-effective analyst licensing model, supporting concurrent and dedicated options with an unlimited customer portal site license.

Get Mobile

Mobile clients for Android and iOS, allowing your analysts the freedom to move while keeping up to date.

KCS Knowledge Management

Intelligent Knowledge base supports both your end customers and analysts by directing them to relevant information. This prevents the need to log calls for customers and means faster resolution provision for analysts.

Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

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Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

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What is an ITSM Tool?

30 Jan 2025

IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.

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Choosing the Right ITSM Solution

05 Dec 2024

Choosing the right IT Service Management (ITSM) solution is essential for any business that wants to improve its service delivery and operational efficiency. With the right ITSM software, you can streamline processes, reduce costs, and improve customer service.

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