Flexible ITSM and enterprise service management for the UK public sector.
Alemba has been awarded places on the G-Cloud 15 framework under Lot 2a, Infrastructure Software as a Service, and Lot 2b, Software as a Service. UK public sector organisations can use these listings to review and procure Alemba's cloud-based IT service management and enterprise service management solutions through an established government framework.
Alemba is listed under Lot 2a for Infrastructure Software as a Service, or iSaaS. Review the service definition, pricing and procurement documentation associated with Alemba's Lot 2a service.
View our Lot 2a listingAlemba is also listed under Lot 2b for Software as a Service, or SaaS. Review Alemba's cloud-based service management offering, associated pricing and supporting procurement documentation.
View our Lot 2b listingLot 2a and Lot 2b are defined within G-Cloud 15 as Infrastructure Software as a Service and Software as a Service respectively.
G-Cloud 15 provides public sector organisations with an established route through which to procure cloud-based software and services.
Buyers can review service definitions, pricing and supporting documentation before selecting the service that best meets their organisational requirements.
G-Cloud 15 supports call-off awards both with and without further competition across all lots, subject to the framework rules and the buyer's procurement requirements.
Unlike G-Cloud 14, price, quality and social value were formally evaluated during the G-Cloud 15 framework award process.
The Government Commercial Agency identifies access to cloud technology, innovation and a wide range of suppliers as core benefits of the framework.
Alemba Service Manager provides a configurable platform for managing services, workflows, people and information across complex operating environments.
These capabilities help teams improve service consistency, increase visibility and reduce the administrative effort involved in managing high-volume service processes.
The structured workflows, automation and self-service capabilities used within IT can also support services across the wider organisation. Alemba Service Manager can be used to manage enterprise service management processes across areas including:
This gives employees a more consistent way to access services while providing service teams with shared processes, clearer ownership and better reporting.
Public sector services rarely operate through identical processes. Alemba Service Manager can be configured around an organisation's teams, workflows, service levels, governance requirements and terminology, giving organisations the flexibility to improve service delivery without forcing every department into the same operating model.
The platform supports organisations as their requirements develop, whether they are replacing a legacy service desk, consolidating multiple tools or expanding service management into new departments.
Alemba works with organisations across local government, healthcare, education and other regulated service environments, helping teams manage essential services and improve operational visibility.
One of the UK's largest NHS trusts uses Alemba Service Manager to deliver world-class ITSM support across a complex, high-volume healthcare environment.
Discover how Alemba supports councils and local authorities.
Explore local government ITSMSee how Alemba supports healthcare service management environments.
Explore healthcare ITSMLearn how public sector organisations use Alemba Service Manager.
View public sector success storiesG-Cloud 15 replaces G-Cloud 14 and has been established under the Procurement Act 2023.
The official comparison published by the Government Commercial Agency confirms that social value and price, which were not evaluated under G-Cloud 14, are evaluated under G-Cloud 15.
Review Alemba's official service listings for service descriptions, pricing and procurement documentation.
Yes. Alemba has been awarded places on G-Cloud 15 under Lot 2a for Infrastructure Software as a Service and Lot 2b for Software as a Service.
Alemba is listed under Lot 2a, Infrastructure Software as a Service, and Lot 2b, Software as a Service.
Yes. G-Cloud 15 is designed to help UK public sector organisations procure cloud-based hosting, software and support services. Buyers can use the relevant SaaS or iSaaS listing according to their requirements.
Alemba Service Manager supports incident, request, problem, change, knowledge and configuration management. It also provides self-service, service catalogue, workflow automation, reporting and integration capabilities.
Yes. Alemba Service Manager can be used for enterprise service management across areas such as HR, facilities, finance, payroll and procurement.
Lot 2a covers Infrastructure Software as a Service. Lot 2b covers Software as a Service applications hosted in the cloud. The individual Alemba service definitions provide details of the capabilities included within each listing.
G-Cloud 15 is managed by the Government Commercial Agency. Crown Commercial Service became part of the Government Commercial Agency on 1 April 2026.
Alemba's framework pricing and service information can be reviewed through its official Lot 2a and Lot 2b listings.
Contact Alemba to discuss your requirements and arrange a demonstration of Alemba Service Manager. A demonstration can be tailored around your current processes, service teams and public sector use cases.
Speak to Alemba about replacing a legacy service desk, consolidating service management tools or extending structured service delivery across your organisation.
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