Alemba Service Manager Accessibility Statement

At Alemba, we are committed to ensuring accessibility for all individuals, including those with disabilities. We strive to continually improve the user experience for everyone by adhering to the accessibility standards and guidelines outlined in the Web Content Accessibility Guidelines (WCAG) 2.2 AA.

Our Commitment

Our commitment to accessibility is an integral part of our company's mission to provide inclusive and user-friendly IT Service Management (ITSM) software solutions. We believe in ensuring that our products are accessible to all users, regardless of their abilities or the devices they use. You can find the latest accessibility conformance reports here.

Accessibility Features

  • Keyboard Navigation: Our software supports full keyboard navigation to ensure that users can easily navigate through the interface without requiring a mouse.
  • Screen Reader Compatibility: We strive to make our software compatible with popular screen reader technologies, enabling users with visual impairments to access and interact with our software effectively.
  • Alternative Text and Descriptions: Images and non-text content within our software are provided with alternative text or descriptions where applicable, ensuring that users relying on screen readers can understand the content.
  • Color Contrast and Visual Design: We maintain a design that emphasizes sufficient color contrast and clear visual hierarchy to enhance readability and usability for all users.

Feedback and Support

At Alemba, we view accessibility as a collaborative effort and welcome feedback on the accessibility of our ITSM software. We are committed to improving our products and social values by actively working with our customers to identify areas for enhancement and ensure an inclusive experience for all users.

How We Engage with Customers

  • Collaborative Improvement: We work closely with our customers to identify and address accessibility barriers. Your insights and feedback are invaluable in helping us understand real-world challenges and implement effective solutions.
  • Early Access to Beta Releases: To foster a more inclusive development process, we offer early access to beta releases of our software. This allows our customers to test new features and provide feedback before they are widely released, ensuring that accessibility improvements are thoroughly vetted and refined.
  • Partnership Approach: We view our customers as partners in the accessibility journey. By collaborating directly with you, we aim to create a more accessible product that meets diverse needs and aligns with the latest standards and guidelines.

Your feedback is crucial in helping us enhance the accessibility of our products and advance our commitment to inclusive design.

Equivalent Accessibility Guidance

In addition to adhering to WCAG 2.2, we also consider other relevant guidelines and standards to ensure comprehensive accessibility:

  • United States:
    • Section 508 of the Rehabilitation Act: This law requires federal agencies to ensure that their electronic and information technology is accessible to people with disabilities. It is aligned with WCAG standards.
    • Americans with Disabilities Act (ADA): While not specifying technical standards, the ADA requires accessibility for services and websites, often involving WCAG compliance. ADA Standards for Accessible Design
  • Europe:
    • EN 301 549: This European standard provides accessibility requirements for ICT products and services and is based on WCAG guidelines. EN 301 549
    • European Accessibility Act (EAA): This directive requires member states to ensure that certain products and services are accessible.
  • Worldwide:
    • ISO/IEC 40500:2012 (ISO 40500): This international standard is essentially the same as WCAG 2.0 and guides web content accessibility. ISO 40500
    • UN Convention on the Rights of Persons with Disabilities (CRPD): This international treaty emphasizes the rights of people with disabilities, supporting the adoption of accessibility standards like WCAG.

Contact Us

If you encounter any accessibility barriers while using our software, require documentation in alternative formats or have suggestions for improvement, please reach out to our support team at [email protected] or alternatively you can find our support telephone numbers here.

Conclusion

At Alemba, accessibility is not just a compliance requirement but a core value that drives us to create inclusive and accessible ITSM software solutions. By partnering with our customers and incorporating their feedback, we are dedicated to continually improving our products to meet the diverse needs of all users, in alignment with the latest WCAG 2.2 guidelines and relevant accessibility standards.